[Resolved] Racold — water heating issue

Vinoinfo86

Address:

Bangalore, Karnataka

Purchased 25L new model water gyser in bangalore for my new house. It's surprised that water is not getting heat.. when call customer care, they assigned technician and the person said this model will give you very mild hotwater only which is equal to cold water..

Not sure why they making such product for huge amount..

Even after complaint no one turned up.
Fed up with this product. Should have gone to some local product rather than this.

Not sure what's the use of warranty. Highly frustrated

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Mar 8, 2020

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Racold Customer Care's response Dear Customer,

I understand that you're upset & would like to assist you. Please share your complaint no. & your registered contact no. so that my team can connect with you. Alternatively, you can call us on [protected] / [protected].

Regards,
Suzane

Verified Support

Feb 06, 2020

Racold Customer Care's response Dear Customer,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Suzane