[Resolved]  Racold — worst customer service, not provide any service till date

Website:

www.racold.com

I purchased recold 10 ltr gyser on dec, 2015. Now it fully stop working. It have in warranty period till now. My first complaint was made on 13th nov, 17 (Complaint no:[protected] and no person attend and closed my complaint send a msg that person not available on that address. After that i made a another complaint on 23rd nov, 17 (Complaint no:[protected]. This time one service centre person call me and as per our discussion he confirmed that, he attend on 25th nov, 17. Full day i seated at home, but that person not come, when i call him afternoon, he said i have many complaint in hand, not able to confirm when i will come. Further i contact customer care, they are not helping me out. I wait for another few days because this time i have not received any complaint cancellation massage. Today 1st dec, 17, further i contact customer care, the person said your previous complaint was cancelled by service provider. How can anyone cancelled any complaint without informing and that person not able to give me the reason behind cancellation and take further complaint which is[protected].

If you provide this kind of service, at least i am not recommending anyone to purchase recold product. Please make proper customer care, we person call customer care not to hear "we dont no why it was cancelled and it cancelled by service provider". I know recold and called its customer care, it is your problem, how you resolved it. You and your service provider are same person for me. Hope it will resolved soon.