Raj Ratan Tours & Travels — booked seat one month before allocated to other person on date of journey

Website:

redBus.in

Booked ticket no tm9j40080482 on 21aug with redbus from indore to mumbai but on boarding date 22sept seat 15 l was allocated to other person named mariam and my son ticket was cancelled he was left stranded on mumbai agra highway alone in heavy rains the reason given bus was cancelled but bus departed on time 20.45 my son had no money to buy another ticket we asked for another ticket but denied and refunded i want action against redbus and raj ratan tour and travels