Raj Ratan Tours & Travels — complaint regarding raj ratan bus service from indore-pune on 3rd nov 2019.

Address:

Pune, Maharashtra, 410203

Sneha thakur
Attachments
Wed, nov 6, 4:00 pm (23 hours ago)
To rajratanbus, info

Hi,

This is sneha thakur and i would like to share my incident of recent travel of raj ratan.

I have traveled along with my family from indore-pune on 3rd november 2019. Bus no was mp41p5559 and our seats were 19l, 20l and 28u. Here are some of the issues that we faced:
1. Bus driver driving was too rash. He almost loose bus control once, the police warned him too.
2. When we arrived pune and collected our luggages, our big size luggage bag of american tourister was torn. When we discussed this with the bus person, he replied its ok. Go and report wherever you want to. We customer are paying such high amount 3000/- per person and our lives and bag are not safe at all. The bag costed 8000/- and when we complained even at indore office hardly anyone cares about it. If raj ratan is not ready to take the responsibility of damage done by their people, then why dont you allow people to take care of their belongings and let them carry them to their seat. Even we told the bus official to keep it properly when he was loading luggages in indore, but he hardly cared and here is the result.
Is this the service, where customer and their belongings are of no importance.
Attaching pic of torn bag and bus official for reference