Rajasthan State Road Transport Corporation [rsrtc] — My bus was cancelled and still not got refund

Address:

https://rsrtconline.rajasthan.gov.in/

Sir/ma'am
My name is Rohit singh and i booked two online tickets from RRSTC official website of kota to alwar for the date 12 september, 2021 9:00 pm in the bus which comes from Chandkhadi and goes to Alwar..
I was given the PNR number- XALWE[protected] and ticket number[protected] and seats 22, 23 .
When we reached kota bus stand on time, i enquired about the bus from the inquiry counter and i was told that the bus in which i booked evtickets is cancelled for several days and will not come and i must contact the authority for refund.i waited till 10 pm at the bus stop to confirm that the bus is not coming.Then we took private bus to our destination .
From the next day i have been toiling hard to get my refund which was 684₹ by continuously calling the rajasthan roadways helplines and managers .But still i am not given my refund .
Kindly look into the matter and help me getting my refund as my bus was cancelled without any information .
Thanking you
Yours sincerely
Rohit Singh
Dated - 4 october, 2021