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Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

transport.rajasthan.gov.in/rsrtc
1
Updated: May 2, 2025
Complaints 293
Resolved
19
Unresolved
274
Bad 😕 It seems that Rajasthan State Road Transport Corporation [RSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Rajasthan State Road Transport Corporation [RSRTC] reviews & complaints(293)

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A
ashokjainjpr
from Jaipur, Rajasthan
May 2, 2025
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Smart card rejected but refund not received

Address: 215-A, GAYATRI NAGAR-A

I had applied online for the Senior Citizen Concession Card under RSRTC. My application number is 179534. Upon checking the application status, I found that it has been rejected. but the paid amount is not refunded yet.

Ashok jain
[protected]...
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dinesh.jogaji
Jan 23, 2025
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Regarding refund

I had booked ticket from Ahmedabad to pavti on dated 28.12.2024 at 18:16 and Rs.504.50 money deducted from my account but ticket not generated.

Kindly refund the amount. I already had send email to [protected]@gmail.com on 28.12.2024, 07.01.2025, 12.01.2025 & 13.01.2025 along with the screenshot of transaction even I called to helpline number [protected] & [protected] multiple times but noone received the call.. Worst service...
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Himanshu Devanda
from Jaipur, Rajasthan
Nov 8, 2024
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Transaction success but showing failed

Address: Rajasthan

I went online to their site to make a student card. They asked me to pay 115 rupees for their charges, which I paid, but it is showing that the transaction has failed....
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Q
Qamoi
Nov 6, 2024
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Extra fare charge

I travel in rsrtc bus on 6nov. at morning time from masuda to kekri and bus driver took extra 5rs from me and when I ask why you charge extra fare he say you have 2 luggage bags and he didn't mention this extra rupees in ticket. My bus number is RJ14PC5484 I hope you take a appropriate action...
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G
Govindam123
May 31, 2024
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Rsrtc smart card rejected but refund not received

Address: Bhilwara

Sir, I applied for Rsrtc smart card monthly pass. My application no. Is 142763. My application form was rejected but the paid amount is not refunded yet. My application no. Is 142763. My transaction Id is YCPH(protected) and mobile no (protected).
Kindly refund my paid amount at the earliest.

Thank you...
+1 photos
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S
Stupid Scientists
Apr 17, 2024
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Two times amount debited from my account via UPI payment but still ticket not booked. Booking for Ahmedabad to bhandar journey on date 18/04/2024
Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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    P
    PG9021
    Apr 9, 2024
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    I am booking ticket from jaipur to udaipur. 2 times balance deducted but ticket not generated. Information is given below
    User I'd - PG2021
    Transaction ID
    1.- T2404062221481837128159
    2.- T2404081251534169686996

    [protected]@gmail.com
    Contact no -[protected]
    Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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      K
      Kjl1995
      Apr 7, 2024
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      I booked 2 tickets from jaipur to pilani on 4 April 2024 my payment deducted from my bank account but ticket not confirmed
      Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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        D
        Dekhatri5901
        from Barmer, Rajasthan
        Apr 7, 2024
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        I was booking a ticket from kota to sindhari, but due to payment gateway failure, my money was deducted from my account but no ticket was issued. I tried it again and it failed again.

        Transaction id :[protected]
        Transaction id for second transaction:[protected]
        Date of transaction:[protected]
        Journey from: kota
        Journey to: sindhari
        RSRTC username: Dekhatri5901

        Kindly resolve this issue so that I can book another ticket.
        +2 photos
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          G
          Gadhad
          Mar 18, 2024
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          Address: Jaipur
          Website: Rsrtc

          Hello
          I booked my ticket yesterday on rsrtc web portal of volvo
          I was there on time
          I waited for almost 2 hour and middle of it I called enquiry office several times
          After all this time they say bus is not even completed its last schedule 11:40-4:40
          Next schedule was 4:40-9:30 somthing
          I was there on time
          I am not wrong
          I have to leave for my home
          I just want my refund
          +2 photos
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            M
            Mahaveer Joshi
            Mar 10, 2024
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            Address: Chittorgarh

            Sir My name is Mahavir Joshi, I am a resident of Sava village of Chittorgarh. The incident happened today. Rajasthan Roadways which runs from Chittor to Udaipur has a stoppage after Chittorgarh at Bhadesar intersection. The bus is not stopping there and has taken out the bus from the over bridge itself. From 6 pm to 8 pm, two buses passed over the over bridge. Due to the negligence of roadways employees, Rajasthan Roadways always remains in debt and common people like us remain very worried. Please take cognizance of this and immediate action should be taken.
            Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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              S
              Student381
              Mar 4, 2024
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              ON 4 March 2024 Rajdhani bus PB03AF8917 at 2:00 pm Bus conductor
              Talk with passanger rudely and sometimes the conductor argu with passanger .In many times the conductor use phone standing in front of open door of moving bus and when a busstand got near the bus the conductor rudely shouting on passanger to hurry and argue.I hope you will solve this problem Thank you.
              Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                S
                shrijal49
                Mar 3, 2024
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                From Alwar to Bhiwadi round trip the correct toll amount that should be charge is suppose to be rs 127 but instead rs 192 is charged most of the time.
                when we have raised the complaint the fastag provider we got the response vehicle not visited at the toll plaza that' why round trip is not counted.
                we are sending the details of the trip on 01/03/2024 with photograps and fastag statement kindly look into the matter and resolve the issue WE ARE facing this issue from last 1 year

                VEHICLE NO. RJ02CF2094
                MOBILE NO. [protected]
                +6 photos
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                  R
                  Rajaram jat
                  Jan 27, 2024
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                  Dear Sir,
                  I have done booking on dated 21.01.2024 for Kota to chittorgarh. The detail is attached with email.

                  You have cancelled my bus without any information. I have suffered too much. Kindly refund my money. Otherwise I have to take legal action
                  +1 photos
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                    V
                    Vaibhav kumar goyal
                    Jan 13, 2024
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                    I booked a online ticket form Dausa to sawai madhopur but I get wrong information of bus details and didn't receive any contact number of driver and conductor. And when I went to the dausa RSRTC dipo inquiry the Inquiry man told that he was not take information about online ticketing. And the inquiry man behaviour was not good.
                    How i found the bus

                    I want this solution from RSRTC if I didn't get this solution I will send a Mail to RSRTC official
                    +5 photos
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                      R
                      Raj jangid22
                      Nov 24, 2023
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                      Address: Chomu (Jaipur)

                      नमस्ते सर
                      सर मै आपका ध्यान एक समस्या के ऊपर केंद्रित करना चाहता हु।
                      चोमू के अंदर बस नहीं आती है सभी बसें बाहर हाईवे से निकल जाती है जिस कारण बहुत लोगो क़ो समस्या हो रही है।
                      उम्मीद है आप इस समस्या का जल्द निवारण करवाएंगे
                      धन्यवाद
                      Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                        A
                        Ayush91
                        Nov 13, 2023
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                        Booked a ticket and payment got deducted but ticket wasn't booked and still haven't received a money back
                        +1 photos
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                          K
                          Kadeerkhan77
                          Nov 6, 2023
                          Dec 8, 2023
                          This thread was updated on Dec 8, 2023
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                          Address: Rajasthan

                          I booked the ticket through rsrtc app and make payment through Google pay and amount got deducted but ticket not booked and shows that it's a bad request
                          +1 photos
                          Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                          Ticket number[protected] hai 29/11 2013 ka ticket tha to maine cancel kiya tha abhi tak amount refund nahin aaya hai amount hai 115 और टिकट था शिवगंज से बड़ौदा
                          नाम है भरत कुमार रजिस्टर मोबाइल नंबर है[protected] पेमेंट गूगल पे से किया था और यूजर आईडी dineshkumhar hai

                          Amount got deducted but ticket not booked - Comment #4132290 - Image #0
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                            P
                            PiyushKumarMeena5
                            from Pratapgarh, Rajasthan
                            Oct 26, 2023
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                            Address: Village jirawata, Pratapgarh, Rajasthan

                            मेरे द्वारा ऑनलाइन टिकट बुक की गई थी प्रतापगढ़ से जयपुर की मेने ऑनलाइन पेमेंट कर दिया लेकिन टिकट प्राप्त नहीं हुई
                            Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                              L
                              Loka8233376139
                              from Udaipurwati, Rajasthan
                              Oct 26, 2023
                              Oct 26, 2023
                              This thread was updated on Oct 26, 2023
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                              Address: Udaipur wati to Sikar road

                              Bus running in overload condition. Passangers hanging out side the door when bus running. If anyone fall down from the door who will be responsible for that type accident. Please pay attention that big issue.
                              Rajasthan State Road Transport Corporation [RSRTC] customer support has been notified about the posted complaint.
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                              Bus no
                              RJ 23 6467

                              Passengers hanging outside the door during bus running - Comment #4128826 - Image #0
                              Passengers hanging outside the door during bus running - Comment #4128826 - Image #1
                              Passengers hanging outside the door during bus running - Comment #4128826 - Image #2
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