Rajasthan State Road Transport Corporation [rsrtc] — Non Compatibility of varishth nagrik smart card

I have been issued RSRTC SMART CARD FOR VARISHTH NAGRIK CATEGORY bearing no. [protected] valid from November 2019 .The card was issued through Kota Depot.I have availed concessional tickets from ticket counter.Once in a on boarding a bus the TC inserted the card in his machine he told that card is not working and advised to contact the depot.
Kindly look into the matter and make proper updates in system. Thank you.