Rajasthan State Road Transport Corporation [rsrtc] — Payment Deducted 2 times but did not get ticket

Address:

Flat No 2 Plot no D 52 paramhans cplony bandunagar Murlipura

Payment Deducted but did not get the ticket
1)Ref. Number is [protected]
2)Ref. number is [protected]
Got no ticket after payment was deducted from my account.
1st transaction id- T2109111331464995957492
2nd transaction id- T2109111337400398519966

I raised the ticket of refund on http://180.92.171.70/uvdesk/public/en/customer/create-ticket/
but got no refund till now they say refund will get in 7 working days but I did not get it.