Rajasthan State Road Transport Corporation [rsrtc] — Poor Customer Service

Address:

T Building, Yojana Bhawan, Tilak Marg, C-Scheme Jaipur- 302005 (Raj), India Phone : 91(141)-5153222 (Ext. -Rajasthan Sampark – 21388 , 21371

Respected Sir/Ma'am,
I had booked my ticket online from bandar sendri to Nathdwara and following is the text of the message i had received after I had booked the ticket bearing the bus details etc. (NR NO: NTWRE[protected], Ticket No:[protected], Journey dt-tm:[protected]:50:00.0, Route: BNDS TO NTWR Bus Type: EXPRESS, Seat No: 22 Fare Amt: 279.0, Thank you for online booking. - RSRTC),
I was travelling today from Bandar sendri (Ajmer) to Nathdwara in Beawar Depot bus bearing number 4906 in the end.
What happened was that Bandar sendri has stoppage and this bus did not stop at the Bandar Sendri stop, where it should have been stopped in normal circumstances to pick up the passenger and I had to travel to Kishangarh New bus station to catch it, which is 16 kms away from the bandar sendri, thankfully in time I was able to catch it somehow by reaching the New kishangarh Bus Station.
I humbly seek following reliefs:
1. That stern action should be taken against the conductor and the driver of the Bus.
2. The Conductor and drive should be made aware of all the stoppages and the details of the passenger, who had booked ticket online in good faith that he will be able to board the bus from the respective boarding station.
3. I want your honourship to provide the adequate compensation which you deem fair and reasonable in the present facts and circumstances (as the passenger had to travel to New Kishangarh Bus station by himself and also the mental dilemma that whether or not I will be able to catch the bus or not and further which bus will I be boarding and other arrangements etc.), to make the good loss suffered as a result of the wrong, as far as money can do so, by applying the well settled principles relating to the award of compensation.

Thank You,
Sincerely, regards,