Rajasthan State Road Transport Corporation [rsrtc] — Refund against cancellation

Address:

Rajasthan

I have booked 2 tickets on 4/2/22 for surat to sirohi by surat -pali bus. for dt.9/2/22 and after 2 days i have cancelled the tickets and till date I have not received the refund. And I am not able to connect to the customer care.

Transaction no : WHDF[protected]
Ticket No:[protected]
Pnr No : SRHIJ[protected]

For this I have also created complaint ticket #09660 but then also no response till date I have not received the refund. Please help me out.

I am also attaching the ticket for your reference

This was the reply I received on 17/2/2022 after that no reply. I am fedup an then I am writing to you. Sorry to disturb you.
A reply has been added by the on your ticket 9660. Kindly follow this link #9660 to get the insight of the message.

Here go the ticket message:

Dear manoj dave

Thank you for writing RSRTC HELP-DESK.

Your Transaction Money will Refund Back ASAP by respective Payment Gateways mentioned below with your transaction details .

Transaction Details :

Transaction For Ticket Number[protected]
Transaction Date Ticket Type TxnAmount CustomerID Transaction Id Transaction Status Ticket No Ticket Status Refund Status
[protected]:10:51 General 651.00 [protected] WHDF[protected] Success [protected] Canceled (Billdesk) Sent to Payment Gateway


NOTE: - Refund process takes 7 Bank working days

But till date no refund is received. PLease help me out.