Rajdhani / Yamuna Power [BSES ] Complaints & Reviews

sir i dr dinesh kr yadav crn no.[protected] got bill of around 2600 for aerrier of my burnt meter but noone in custumer care s telling me exactly that this cost s regarding wat n giving no explanation tat how much exactly the cost of new meter.. even at sub div office m not getting any satisfactory answer for this n noone s telling tat who s responsible n wat s the cause of burning meter... kindly do needful...
thanks

Dear Sir,
for the last more than a year BSES has been sending me inflated bills, I called up the helpline no but there was no help provided and I was told to pay for getting my meter checked, I have failed to understand why should a consumer keep on paying for everything even when BSES is at fault, why should we pay for their fault, this is a complete mockery of democracy.
I stay in 2 BHK rented accommodation house last month my bill was 13500/ this month it has come to 17415/-.

I request you to please help me out in this regards.

CRN No.: [protected]
Billing date:[protected]-2010
Connection in the Name of: P.K. Bhatia
Address: M-57A, 2nd Floor
Malviya Nagar
New Delhi - 110017

Ranjeet Shankar
+91-[protected]

This is to inform you that a Neem tree is situated at gali no-42/4858,regar pura,karol bagh,(ganga mandir marg) .This is a very busy road.The Neem tree is leaning towards the road.Due to this rainy season it has leaned so much that it can fall anytime and can harm the living beings.The street electicity wires are also passing through this tree.last week a wire has fallen on the road due to the falling of branches of this tree.kindly look into this matter seriously and immediately before any mishappen occur again.

TRILOK CHAND
[protected]

Dear Sir,

I am a resident of ST. No. 18, Sadh Nagar Palam Colony, New delhi. From last more than one month there is a freequent power failure in the night and atleast 2 days in a week we are facing total dard. Yesterday i.e, 9th July 2010 also there is atleast 8 to 9 times power failure resulting in total black out.

The problem of power failure is restricted to very small area of St. No. 18, which seems to be over loading of a pillar. Also we have noted during this summer lot of people have installed A/c without increasing the load.

I would like to request you please initiated an honest offier in the area for the cross checking so that the honest consumer like us will not suffer.


Thanks in advance

Regards
Kalpana Jain

dear sir

few days back few bses personnel inspected our house and declared our residential meter as commercial and had sent a notice to us to pay 1 lakh and above as penalty........
sir, our house is purely used for residential purpose and no sort of commercial activity is going on. Any one can visit can check any time.

i hope that this is just a misunderstanding on their part .

kindly look into the matter and do the needful as it is a very huge penalty being levied on us unnecessarily.

thank you
notice reference number : AGM TVC/SRD-M-440/390 dated 30 July 2010
name : mr.Ram Jeewan Kedia
Add: 61/31 II gate, ramjas road , karol bagh
new delhi 110005

Sh. Sukhdev Singh, property owner of 37/1, Krishan kunj extn, laxmi nagar, delhi-110092. ON 18.06.2010 some officials came at his premises for installation of a new commercial meter (As per application No.[protected] dated 11/may/2010 & new K No is[protected] which is in the name of Sh. sahdev singh, Mr. Sahdev is forcelly residing in a small jhuggi at GF. he has placed one electricity meter on GF and from domestic meter(K NO.[protected] he is using this meter for factory purpose at 7-8, Krishan Kunj Extn, Delhi-110092.thus,using missuse of electricity it is now, requested that please take stern action against the culprit who has taken the connection by illegal means & with the help of fake NOC, Requested discconect the above install meter immidiatly

There is no street / road lights on basant road since last 6 months. Though it is walking distance from the CP & many foreign tourists use this road while moving between low cost hotels of paharganj & CP , the total darkness on the road , from PK Road to Karnail singh Stadium , is a cause of serious concern. Rickshaw pullers & wagabonds have also made this dark area as their adda.
J.B.Singh

Hi!

I (Davinder Khanna) the resident of C-85, 2nd floor, Preet Vihar, Delhi-110092 want to complain you about the employees of BSES (East Delhi), Preet Vihar, D' Block, that no one is taking action towards the complaints made by us to the BSES employees naming Mr. Paliwal Sharma, Mr.Gupta and the junior staff. We have complaint them about our problem every next day but not a single person is ready to even have a look into it or ready to resolve the problem this is just because one of our relative have approached to the Senior person of the BSES, East Delhi and asked them strictly not to entertain any sort of problem of ours.

He (Mr. Narender Khanna) is working with BSES as a contractor. He is threatening us that till the time he is working there he will see to it that no one from any department of BSES could help us in any possible way.

*I urge you to please look into this matter and take necessary action regarding it asap.
Thanks!

Sir/Madam

Maine new connection ke liye 21st May2010 ko apply kiya tha aur 3-4 din k baad bses ki taraf se unka ek officer mujhse new connection se related papers le gaya tha but galti se woh ek document ghar he chod gaya baad mein mujhe bses walon ki taraf se ek letter mila jisme likha tha ki aapke new connection k liye process rok diya gaya hai us document k na milne par woh document maine bses ke head office(vikas puri) mein submit bhi karwa diya phir bhi meter nahi laga phir maine customer care mein baat kari to unhone bataya k ap ki application cancel kar di gayee hai phir maine use activate karwaya aur document punjabi bagh(east) bses office mein bhi submit karwaya magar abhi tak koi response nahi mila please meri problem solve kijiye

thanx

Sub: Compaint against BSES Employee

Respected Sir or Madam,

My brother-in-low (Elder Sister's husband) is working in BSES as Line Man. They live in Shahadara.

Their neighbour her name mrs. Sunita working in Karkardooma office.
Sir, She is uneducated lady and she doesn't know that how to talk with other persons.

Before sometime she lives alone in that house and many types of bad element (गंदे लोग) came to met her in late nights, after sometime my sister and her husband objected this type of bad activity and residential can't bear all this thing so they said that ये सब यहाँ नही चलेगा! that's why is irritate them and always threat them with the name of Mr.Narayan Singh her officer in Karkardooma office.

She is not a family woman. She always threat to everybody in block that if you will not do my any work then i will compaint to Mr.Narayan Singh and Say that " He is my friend".

My sister and her husband lived in that quarters since last 4 years. and no body can say that they are not good in their behavior. they are very helping that is one of the reason that's why is irritate with them.

Due to job thread my brother-in-low always keep quite. and doesn’t complaint to any officer. she always threat them to that " इस ब्लॉक मे रहना है या नही".

So, Sir I want to complaint against that woman name Mrs. SUNITA residence of 346, double story quarters, Kabool Nagar, Shahadar, Delhi-32.

Please look into the matter and take proper action against that woman OR Can it possible to change her block (residential wants to change her block).

Thanks
Meenakshi

LIGHTS ARE NOT WORKING OUR STREET
The Electricity Board has provided Electricity polls with lights AT GROUP 2, POCKET C - DDA JANTA FLATS, HASTSAL ROAD, UTTAM NAGAR, NEW DELHI 110059. Problem is that light is not working because all lights has damaged, so Thieves are getting many bikes from this area. My bike has missed from here on 02/06/2010. I would like say to you please repair all lights of here. When we call customer care they tell us that problem will be remove shortly, it happens 3 times. Till now there is no light. Many of our residents who are old enough are getting tension given by thieves. Till now we are suffering from tension. Kindly look into this as it is really becoming a problem.

Regards
Anilesh Kumar Singh
G-II, Poket C/274 DDA JANATA FLATS
HASTSAL ROAD, UTTAM NAGAR
NEW DELHI 110059

Dear Concerned,

This Complaint is relating to BSES Rajdhani Power Ltd South Delhi, We are the resident of Krishna Park (Gupta Farma) Devli Road, Khanpur, New Delhi 110062.

That there is a electricity Poll nereby the D 273-274, which provide electricity connection to 15-20 meters. All the connections are opened wire without wrapping any tape etc. It caused plasting & overloading & fire on continue basis adter one or two days. That a Poll may have to point at the prescribed distance but BSES has not do so, Wheather they did not do so. There are nos of wire hanging over the flats & residences. It looks so ugly.

There are nos of Valcony nearby the cables. Which may caused casualty at any time. We have make complaint again & again to point a another poll next to this & reinstain the connection through the proper box, But they has'nt do it so far. so We again request you & wish that you will react it soon.

Thanks & Regards
Hemraj Rana (Secratary)
Resident Welfare Association
Gupta Farm, Krishna Park,
New Delhi 110062
Mob:[protected]

the problem is that the electricity poll which is installed only the distance of 2 foot of my balcony .The connection of this poll wires are not properly joined and even not covered so any one touched accidently them and the cover of distribution box installed at the poll always remains open , the short circuit and fire took place every one or two days. and its also leak heavy current . Children playing in the street can accidently touch it and there might be such a huge accident . i personally visited many times at the complaint centre, division office but no action has been taken till date.It is requested you to look into the matter and took neccessary action .I will be grateful to u thanks

Dear All,

Good morning,

I am facing a problum from BSES Rajdhani Power Limited & DESU having their offices at Kalkaji & Greater Kailash 2. That my CA no. is[protected] with sanction load of 11 KW & I have another connection at my same permises, but I don't have ITs CRN no. right now. It has 12 KW sanction load.

These two connection are getting supply from 4.25 wire (Cable) for their meters. This wire is also injured from the at two points in the middle, I have informed to the said department again & again that this cable heatup on daily basis & will cause a casualty any moment, but the concerned area's Junior Engineer has refuse to change the cable with saying these words "HIS CABLE CANNOT BE CHANGE AT ALL".

I am a business man & I don't have so much time to argue with the officers like those & spent my valuable time in vain. So please tell me that if Main power line injured before the connection then who will replace it (bcause this wire is not in the condition to repair, "these words has been spoken by the senior officer & the site visitor"

I am facing the problum of the harshment from the said department. So please help me

Thanks & Regards
Manoj Bhardwaj
[protected]

Dear sir

Now its been more then 72 hours i think now we can think on this meter what i feel. i went to complaint centre milap nagar to sourght out the same but they start the light for temporary basis which is normally for 1 to two hours we burnt our three night without light please do the needful if you have any courtesy for your clients. please do the needful.

Regards
Rahul Bali

[protected] Forwarded message[protected]
From: RAHUL BALI <[protected]@gmail.com>
Date: Wed, 23 Jun 2010 12:35:05 +0530
Subject: NO supply since 15 hours in New uttam nagar area please do the need full
To: "[protected]@bsesdelhi.com" <[protected]@bsesdelhi.com>

Dear sir


This is to inform you that I Rahul Bali Resident of Rz 66 B New Uttam
Nagar Street no 5 facing the problem of No supply since 15hours.
Actually there is no power supply since 9 o clock and as yet there no
power supply. Now situation is becoming critical we are not able to do
our daily task. I spoke to your customer care i laugh the complaint
and complaint No was 250 and its more the 15 hours there is no
response for the I spoke to customer care several time they gave me
different response that your complaint will rectify by 12 of clock and
then after they gave time that your complaint will sought on 5 o clock
and then after the time was 8:30 clock AM. Not only this now when i
talk to customer care around 11am they gave me the area complaint no.

The NO was [protected] and the concern person was Mr. satish the
movement I called that Person he was saying we are not aware about any
NO SUPPLY IN New Uttam nagar , Se the fact after 15 hour concern
department has not taken any action not only this they are not aware
about the same.



I think we are not Living in Rural and I don't think BSES is an GOVT
organization where time is require for service.



Waiting for Right Action Please Do the Needful.


Highly sufferer

Warm Regards


Rahul Bali
Manager-Sales
Ezee Flights Travel Pvt.Ltd
K1/11 C. R. Park
New Delhi 110019,

MO No : 91-[protected]
Off no.[protected]
email address - [protected]@ezeeflights.com

Keep SmiLE !!

The Electricity Board has an irresponsible, insensitive and shameless person overseeing the power cuts. For the past 3 days, this has been cutting off the power at 10.30 pm and putting it back on only after 4.30 AM !!! This is ridiculous..people need to sleep at least a few decent hours before work, children need to sleep for school....and this has happened 3 CONSECUTIVE days...for the past 3 days, i have been going to work with 2 hours sleep only.

I thought there was an articel out recently where the Delhi CM assured Delhites there would not be more than 3 hours power cut a day?? This is not done....who do we go to?? We just want to be able to sleep well after slogging at work all day!!

i m really pissed off with the service of Bses. Last night the power cutt of haapen since 10:30 pm n the lineman came by 12pm to check it whereas when we call customer care they give us 45mins tat.after the lineman rectify the errror just after 10 mins the light again was not there. it happens 3 times. till now there is no light. If lineman are coming to rectify tell them to w8 for half n hr to see this prob. many of our residents who are old enough are geeting sick as it is too hot and there is no power at all. till now we are suffering from heat.kindly look into this as it is really becoming a problem

Thanks.

huge bill
BSES Rajdhani Power Ltd

Complaint Against Electricity Bill CRN No. [protected]
Sir/Madam,

This is with reference to the complaint against electricity bill. The above meter is in the name of Shri Sultan Singh vide connection no. New K.No.: 2641 T215 0009 and CRN No.: [protected] R/o WZ-74, Titarpur (G/F) (Tagore Garden) New Delhi-110027. We received the electricity bill for the period of 03.04.2010 to 09.06.2010 and I got shocked when I saw the bill i.e. for Rs 7070.00 for consumed unit of 1700. Since the time the new meter is installed we never got the such big bill. Last bill, which I was paid for the month of April 2010 was of 2830 which also much more than the previous bill. The unit of electricity consumed during the last one year is 552 unit for June 2009, 646 unit for Aug. 2009, 598 unit for Oct. 2009, 526 unit for Dec. 2009, 528 unit for Feb. 2010 and 830 unit for April 2010. It may be appreciated that on an average i am using 10 unit per day but the current bill shows about 30 units per day almost 3 times of normal usage. Current reading of meter shows similar pattern as almost 500 units for 15 days. Such huge consumption shown by the meter is despite the fact that my consumption pattern during the subject period is almost same. In my view either the reading of meter is faulty or electricity is being theft from my connection. I am domestic consumer and my electric consumption is very low. In view of the above facts, may I request your good self to look into the matter at the earliest and take necessary corrective action. I think that my hard earned money is going for a waste to this account. I again request you to have a look into the matter.


Thanking you,

Yours truly,


(Sanjay kr. Jha)
Mobile No. [protected]

yesterday i lodge a complaint to BSES about my power failure around 9.00 AM, My complaint no. was 821 dated 18/06/2010 at their helpline no.39999808. They assured us of recovery within 45 mins. But nothing happened, We used to remind them after every frequent hours till 3.00 PM. Then i lodge a complaint to Mayur Vihar Ph-2 complaint center @ 32960154. The executive (Mr. Moolchand) attending the call started using abusive language......... like he told "" line man pehle gazipur dekhega aur phir tere ghar aayega''. Then i also argued but again he was saying "kya kar lega tu, aaja mere office dekh loonga tujhe"
I m just trying to say WHAT KIND OF A SERV ICE DOES BSES PROVIDE TO THEIR CONSUMERS, firstly they did not stick to their recovery time and secondly they were using abusive language.
kindly look into the matter, i will be glad for favourable action as soon as possible.
Thanking You
Ritesh kumar @ [protected]

For BSES Customer comes Last

The complaint handling and response from BSES Rajdhani is very poor. Residents of 8 flats of DDA MIG Flats, Sector-7, Pocket-2, Dwarka, New Delhi were forced to spend sleepless night on 19th May 2010 due to poor service by BSES Rajdhani.

I give below the series of events contributing to the agony of the residents:

19 May 2010

23.20 PM: Power supply of 8 flats (17-A,B,C,D and 18-A,B,C,D) in DDA MIG Flats, Pocket-2, Sector-7, Dwarka went off due to burning of a wire in the distribution box in the staircase

23.34 PM: I lodged a complaint over your automated system at phone no. 39999707. Complaint no. given was [protected]

23.44 PM: Fully aware that the call centre of BSES is ineeficient, I spoke to BSES Manglapuri centre at 32978550 that handles complaint of my area. The person incharge told me that a lineman would be sent within 1.5 hrs. However no one came.

23.55 PM: I spoke to the Customer Care Represntative on phone no. 39999707 regarding the complaint. He gave me a new complaint no. 19 and assured that the complaint would be attended within 45 min. However, no one came to rectify the fault.

20 May 2010

06.19 AM: I again called up 39999707. The Customer Care Represntative informed me that my complaint has been upgraded to Priority and would be attended within 45 min.

07.14 AM: Since no one attended the complaint, I again called up 39999707 and the customer care represntative had again the same response that my complaint would be attended on a priority. He gave a reminder refernce no. 1652

07.20 AM: I again called up Manglapuri centre at 32978550. The person incharge told me that his shift was getting over and my complain would be handled only by the new shift incharge 09.00 hrs

07.33 AM: I got a call from one Mr. Kapil from phone no. 30651700. He said that he was a verification agent and my complaint would be handled within next 45 min. However, no one came to attend the fault.

09.30 AM: I spoke again to the Manglapuri centre and the new shift incharge promises to send an electrician within one hour

10.30 AM: Till now no line man from BSES has come to attend the fault and 8 flats are without power supply for over 11 hrs. The residents decided to get a private electrician to check and rectify the fault.

Is this the quality of service BSES is supposed to deliver? Why should not the 8 flats be compensated by BSES for deficiency in service? What action will be taken against BSES Rajdhani for such poor service delivery?

Thank you.

Ravindra Singh
17-C, DDA MIG Flats
Pocket-2, Sector-7, Dwarka, New Delhi-110075

I would like to complaint regarding BSES Power, who are supposed to provide power to the state.
I stay in New Krishna Park, New Delhi -18, This is near vikas puri.

For the last two days we are getting power for only 15-20min and then power failure of 2hrs... this is happening for the last two days. Which means we are getting power only for 4-5 Hrs in a Day only, although there is reasonably good power in our surrounding areas like Vikas puri & Janakpuri.

I would like BSES representatives to look into the supply conditions specially for New Krishna Park and resolve the issue as early and restore normalcy in power supply to our colony.