Rajdhani / Yamuna Power [BSES ] Complaints & Reviews

I made a request to BSES Rajdhani Power Limited @ 20/10/2009 regarding Name change & submitted all demanded documents,afterwards they have given me assurance that in next billing it will be change surely.After a week once i have checked online status of my request number,The status was request cancelled & that was without my knowledge,Then again i called in customer care & inquire to them reason then they stated that we need one NOC of your co-owner,Then again i made & went to submitted.After few days again i checked online status & again there was cancelled status,then again i called up & inquire about the same then they said we havnt received your NOC,then I told them i have submitted the same almost 10 days back to your CHD ( customer Help Desk).They were asking to whom you have submitted,what was the name of the person.CHD person was not ready to give us acknowledgement too.I said i am not knowing the name,But some how we have taken the acknowledgement.Then they finally taken my request & updated online too & confirmed me that we will change your name in next bill.
But when i received the new bill,"there was no changes"Once i called in customer care they said your request has not in process,once i said i am checking online almost every second day,its is showing that my request in process,Then they said Online is not updated.
Once we wont pay bill on time they charge penalty to customer or some time they disconnect the electric supplies too,but once they dont delivered work on ti

On 20oct, some bses enforcement employess came to my house and asking my mother that there was a complaint for faulty meter. They have changed the meter. But there was no complaint regarding this from my side. After some time i receive a letter from BSES that your meter was tempered, and you have to pay Rs 32,000 for penalty. According to them there is date mismatch in my meter. This is really painfull for me.I don't why they had change the meter and why send the bill.

I, Mohd Jamshed Hasa, made a request around 4-5 dec'09 for the change of name of electric meter in the name of Ms. Shaishta Hasan vide the complaint no. R[protected]Ms. Sonia) and was informed to keep rady the required papers and the person of BSES will visit your residence. No response for some days. Again complained on[protected] and Ms. Swati informed that the person will visit within 3-4 days..........No response again. Again complained on[protected] and one Mr. Raghav informed that he is marking my complaint to the higher ups. On 16th evening ome Ms. Ruchi called me up and informed that a perso will visit at the spot and I should keep ready the required papers. She also informed that the person will vist by 12.0"clock and I must keep myself available. I was very much there and when I called at 12 when no one came, I received a reply from one Ms. Swati that my request has been cancelled and I have to deposit the papers at 304, Nr. Petrol Pump, Nizamuddin. It really strange that this is the kind of service we are getting from the service industry. One thing I realised that in case I would have told them that I will pay some bribe--ghooooooos for your coming to do the job, my work would have been done without any hassel. I want to know from the competent authority what is the remady ............?

Respected Sir/Mam,

For last two billing cycles, I am receiving high bill. My CRN No is [protected].
I had to pay the bill of 7080/- which was way to high.After trying our level best in power saving, as in we tried our level best to keep all unnecessary lights off.
We did not left any of our equipment on standby mode.Still the last billing cycle's bill was 4490/- which is still too high.

Kindly do the needful.

Thanks & Regards
Manish ([protected])

S/ST BLDGNO-1 GURU HARIKISHAN NAGAR OPP.GURUDWARA PASCHIM VIHAR NEW DLHI-110087.
DEAR SIR,
MERE MITAR KEKA YEK TAR LIKAL GAYA HAI GISSE CHINGARI NIKLATA HAI VIJLI JALA ME DIKKAT HOTA HAI.
CRN-NO-[protected]
NEW K.NO[protected] CYCLE NO-14/7
BOOK NO-1770 R.S NO-HAR114030AAA BILL NO-642006


ADDRESS-KAMALA DEVI,W/O- MAHESH KUMAR
HNO-113-C NANGLI VIHAR ,JAI VIHAR PH-111
NANGLOI NEW DELHI-110041

Dear Sir,

Since last 1 Month the Street light in front of our house no.
B 523 MIG DDA flats east of loni road delhi -93 has not been working because of the main switch is not functioning.
Would require you immediate attention to get this repaired as soon as possible.

Thankyou
Sachin poonia

To,


The BSES Limited,
Tahir Pur Grid
Shahdra, Delhi.


Sub: BSES, Such a Pathetic service provider
Still waiting for new non domestic connection last five months (R[protected]

Sir,


Would like to informed you that I am your consumer Named Ziaur rehman Khan with resident 298, Main Road, New Kardam Puri, Shahdra, Delhi 110094, I had applied for commercial connection in the month of july-09, still now no person from your Dept. came to Inspection against the request R[protected]New), lots of time I enquired to your office (Tahir Pur) but there positioned employee always suggests me to Dial 39999808 for any complaints regarding this.
Therefore you are kindly requested to help me out for the same scenario, and send somebody to Inspection, and I get my applying connection.


Yours sincerely


Ziaur Rehman Khan
298, Main road
New Kardam Puri,
Shahadra, Delhi- 110094
+91 [protected]
+91 [protected]
E-mail [protected]@aol.in

Dated:

Sub: Complaint dated 11.06.09 sent through pots regarding theft of electricity

Sir,

i am to say that my tenant Sh. Amarjeet Singh s/o Beant Singh is very much irregular in case of payment of electricity charges due to this electricity connection was disconnected on 09.04.07 & meter was removed by your office but the fittings of the elecricity and the live wire of electricity has not been removed. As such, he comitteing theft of electricity since long and still the electricty bills sum of Rs. 10780/- is still stand due againt him. He is solely liable to make the payment of the dues of electrcity charge because I reqeusted so many time to deposite the same but he did not bother.

I also made a complaint to Corporate Legal & Enforcement Cell, Andrews Ganj on 28.08.09 with copy to G.M. Enforcement, West Zone, Hari Nagar, New Delhi. But, no action has been taken by either side. Even no responce has yet been received from CEO, BSES Rajdhani Power Limited, Nehru Place, Delhi on my compliant dated 11.06.09.

It seems some of officers might be in collusion with the above said tenant have not taken any legal and penal action against the above said culprit and he is continueing to enjoy the electricity without making the payment of Rs. 10780/-.

Pls look into the matter.

A line of confirmation is highly appriciable.

My CRN Number is [protected] and meter number is 28047341 installed at A- 6 East of Kailash Floor. I have been getting inflated bills for the past 6 months i.e. from May , June, July, Aug, Sep, Oct'09. In fact I was out of town for the whole month of June and I got the largest bill for June usage!!!!!.

I even lodged a complaint in July and they tested my meter and said it is working fine. Earlier i.e last year my pattern o[censored]nits was between 750 to 850 in these months but this year it has risen to 1000 and even more than 1300 in one month.

I cannot even understand why it should be even 700 to 800 leave alone 1000 to 1300 units when I use a Single AC- only at night, One refregierator and sometime a press and geyser very rarely. I have mostly CFL lights in the house. I am working the whole day so mostly the usage is only early morning and late evening of the lights and fans also. When I used the calculation index given in the bill - the max units with max usage as above should not be more than 400-500 units.

I am quotig units and not money here because rate can change but units shouldn't as people, usage and number of appliances is exactly the same.

Please check and correct.

Regards
Sharmala Kumar

Dear Sir,

My name is Ram Kripal Sharma and my CRN No.-[protected].
I am face meter sparking problem before 3 weaks, i am regularly complaint in cutomer care first time he is provide me complaint no.-72 , second time - 444 and third time on[protected] complaint no.-729. I request you please take action on this complaint.

your sincerely
Ram kripal

dear sir,
i want to draw ur kind attention towards the misuse of light in our block.i live in sector 22 dwarka.my neighbours flaT NO 652SECTOR 22 pkt 1,dda sfs dwarka is using stairs light illegally .kindly take action as soon as powssible.

BSES Rajdhani Power Ltd

Complaint Against Electricity Bill CRN No. [protected]
Sir/Madam,

This is with reference to the complaint against electricity bill. The above meter is in the name of Smt. Urmila Devi vide connection no. K.No.: 2511 N702 0685 and CRN No.: [protected] R/o B 25-A tigri ext., New Delhi-110062. We received the electricity bill for the period of 18.07.2009 to 18.09.2009 and I got shocked when I saw the bill i.e. for Rs 63,820.00. Since the time the meter was installed we never got the such big bill. Last bill, which I was paid for the month of Jan to may 2009 was for Rs. 5230/-. This is excess billing is done due to not proper reading taken by the executive authorized for this area. Amount billed for 16000 units approx. which was consumed from the Jan 2008. But all the units consumed shown in this above period and bill charged at higher rate of Rs. 4.65 per unit. I am domestic consumer and my electric consumption is very low. Therefore you are kindly requested to please correct/rectify the bill so that I can able to make the payment immediately.


Thanking you,

Yours truly,


(Resham Sharma)
Mobile No. [protected]

We have already bill No. 230336 for Rs. 820/- through credit card, but the same has beeen added as areear in the next bill no. 319670, BSES has not checked and updated its records and unneccassary causing a trouble to us by issuing an inflated bill.

These utility company is making money out of these practice.

Manohar SIngh
K No. 2641T8240559
B-1/99A, Vishnu Garden
New Delhi 110018
[protected]

Dear Sir,

I have been getting inflated bills from BSES regularly & paying the same because of fear of disconnection. I also filed complaint against it but of no use. Now I have lost all my hope of the system which includes Delhi Government (Shame on you CM) & the company which has been awarded distribution rights. I opine that such jobs which are associated with the common public directly should be awarded to honest companies like TATA & INFOSYS & not to the infamous cheaters and robbers like BSES. No system can change if the common public doesn't wake up. So, getting redressal from these people is waste of time. Only a revolution can save us.

Regards,

MP SIngh

To ,
BSES , Delhi

Since last many months our meters are running very fast due to which we have to pay high electric bill .
This month the electric bill for our 3rd floor is approx 6000 /- which is very high as there is bare usage of electricity on that floor ... Plz solve my problem .

Address -
199 Gautam Nagar ,
New delhi -49

Subject: Excess billing against CRN No. [protected]

Against the above connection a complaint was lodged with BSES on account of excessive billing on 12th Aug 2009 and the necessary fee was deposited to facilitate investigation by BSES personnel. In brief, the bill indicated 4145 units consumed during the period July-Aug’ 2009, whereas in comparison, during the previous year the unit consumed were 1465 for the same period. This unfortunate and fatal error in billing occurred despite the fact that no new equipment has been installed in this period in the premises and hence question of increased consumption does not arise. However, in good faith the bill amount of Rs. 18,790/- was deposited in anticipation of retrospective correction at your end.

The excessive billing has started cropping up ever since the new electronic meter has been installed in the month of Dec 2008. For you easy understanding of the situation a tabular presentation of the billing data is appended below:


Period year
2008
A Year 2008
Units Billed
B
Year 2009
Units Billed
C
% increase in billing over year 2008
D
Billing after installation of electronic meters
Jan-Feb 641 683 6%
Mar-Apr 515 827 60%
May-Jun 974 2671 174%
Jul-Aug 1465 4145 182%
Sep-Oct 1015 2464 142%
Nov-Dec 1015 NA
Electronic meter installed on 13th Dec 2008

From the above table it would be clear without doubt that the BSES electronic meters are faulty and inaccurate and are a cause of great “harassment and anxiety” to its consumers. Please refer to column D to see the percentage increase in billing over the previous period.

On 26th Aug’ 09 a personnel from BSES reported at site and after checking the meter declared the same as defective and replaced it.

As of date not only the agony of excessive billing continues even after the replacement of the defective meter but on top of that BSES has not taken cognizance of the complaint made on 12th Aug, 2009 while issuing the bill for the month of Oct’09, copy enclosed and marked as annexure C. The current bill shows 2464 units consumed during Sep-Oct’ 09 as compared to 1015 units consumed in the previous year during the same period, an increase of 142% in consumption, which is absurd and illogical.

I therefore seek help of this forum to resolve this matter which is a cause of great anxiety and harrassment.

Dear Sir

My energy meter which was installed by you in my house, is running very fast.
We use two celing fan, 3nos. 40watt tube light, 1no 15 watt tube light only.But my two months bill was Rs.-1600/-.

So, Therefore I request to please permit to check my energy meter as early as possible & send me contract no. of concern person.

Thanks
Your's faithfully
Babu ram
B-15, Sainik Enclave, Vikas Nagar,
Uttam Nagar, New Delhi- 110059

Dear Sir / Madam,

I'm hoping to get some assistance / help to my predicament. I have 2 electricity connections with BSES. They installed the new meters about a year or so back and since then the bill is constantly coming much higher than previously.

The latest issue is that the bills i received for Aug were hugely inflated. My CRN for my 1st ac is [protected] and my new K No is 2510 N463 8597. The CRN for my 2nd ac is [protected] and my new K No is 2510 N463 8598. For the month of Aug the bill for the 1st connection was about 30-40% higher than usual. On the 2nd ac the bill was double of what is usual.

I'm sure you will appreciate that for a retired services officer surviving on a pension this is bringing a lot o[censored]ndue and needless to say unfair burden. I find this even more preposterous when during this billing period we were faced with huge power cuts sometimes upto 10-12 hours a day. It is but common sense that something is drastically wrong with the billing. In essence what i'm being told is that i will be charged much more and huge inflated bills while the supply i receive was much much less than normal. How can this be right.

I'm requesting someone to please get some justice for this retired officer.

Warm Regards,
Cdr. S.D. Sharma (Retd)
56 South Park,
Kalkaji,
New Delhi - 19
[protected]

we are the domestic users of BSES having domestics connection of 5KW bearing CRN no [protected] we have received the bill for the month oct'09 for 9120/-.
we are using basement for domestic usage for our internal requirement as we have one room for slepping with no airconditioners or heavy motors installed there the only whihc is being used is 1 tubelight & 1 fan for max 8-9 hrs. the bill of 9120 is extermely next to impossible and we can challenge on this.

we would like to file a complaint against BSES for sending us inflated bills and installing high speed meters and causing mental harassment and agony to us

I am a senior citizen, residing in mehrauli with my family. my electricity connection is in the name of my late husband, dr.ram niwas sharma, bearing CRN no.[protected]. today that is 14th oct,2009 ,around noon there was no power in our house , i complained to BSES, the BSES employees responded promptly and came to restore the power. after investigation it was revealed that my connection was cut, WITHOUT ANY PRIOR NOTICE, due to non-replacement of the old meter and they left leaving us without power.we had to suffer the whole day , in the evening my son came from work and he called up BSES Vasant Kunj,where he was directed to talk to MR.GARG. mr.garg's manner was rude and he told us that if you want electicity give an undertaking that you get your meter replaced by tomorrow.
Should senior citizens, who have never failed to pay the dues of BSES and DESU , be subjected to such behaviour????
Is BSES being run by Mohd. Bin Tughlaq???
Do we have any rights , in this free country, as "aam aadmi" , to get our meter replaced according to our convinience. Atleast the CM can ensure a female senior citizen's CONVINIENCE or is it too much to ask for?
I would like to know, whether it is mandatory to replace our old meter in order to get some electricity in our house.