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Rajdhani / Yamuna Power [BSES ] Complaints & Reviews

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Rajdhani / Yamuna Power [BSES ] reviews & complaints page 64

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R
richa agrawal
from Delhi, Delhi
Jun 26, 2009
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DAILY EXCESSIVE POWER FAILURE IN LAJPAT NAGAR-4, DAYANANAD COLONY

I am a resident of BLOCK - B, Dayanand Colony, Lajpat Nagar-4.
From the past 15 days there have been excessive powercuts, as much as 6-8 hrs every 24hrs.
The powercuts occur at any time without any warnings or proper schedule.
We know very well due to shortage in summer we have to face the powercuts but it seems that
Block -B of Dayanand Colony has to face the maximum power failures.
The situation becomes worse as there seems to be no proper schedule.
The BSES Customer Care is also of no help as they never have any proper information.

The condition of powercut is very frustrating and its becoming difficult to manage our
daily lives without electicity.

I request BSES to look into this matter as earliest as possilble because public is
very angry and frustated with this slackness in service.
dear bses team, mai ek palam colony me rehne wala resident hu yaha per daily 5 se 6 ghante ka powercut hota hai aisha lagta hai jaishe hum kishi aishe desh mai rehte hai jaha kuch naa hoo koi suvidha naa hoo bahuat shram ki baat hai aaj hum vaishe itne davve kerte hai ke hum ye ker denge ishiliye humara desh bahuat peeche hai aur america jaise desh aage agar mai kahi galat hoo to you can investigation it at rajnagar 2 palam colony waise toh aapko pura bill chahiye koi poochne wala nahi hai isse toh desu hi aacha tha u toh tha ke govt. department hai
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    KUNAL MEHTA
    from Delhi, Delhi
    Jun 12, 2009
    Resolved
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    Resolved

    I AM RESIDENT OF BLOCK - Q, STREET NO.2 MOHAN GARDEN UTTAM NAGAR

    THERE HAS BEEN DAILY POWER FAILURE OF MORE THAN 9 HOURS WHICH IS UNACCEPTABLE IN ANY CONDITION. WE KNOW VERY WELL DUE SHORTAGE IN SUMMER WE HAVE TO FACE THE POWER CUTS BUT IT DOES NOT MORE THAN 9 HOURS. IT SHOULD BE 4 or 5 HOURS WITH PROPER SCHEDULED. AS WE CAN MANAGE OUR DAILY LIFE ACCORDINGLY.

    NOW THE CONDITION OF POWER CUT IS VERY FRUSTRATING. BSES DELHI ELECTRICITY SERVICE IS VERY VERY POOR IN MOHAN GARDEN AREA.

    BSES MUST BE LOOK INTO THIS MATTER AS EARLIEST BECAUSE PUBLIC IS VERY ANGRY AND FRUSTRATING WITH THEIR SERVICE.

    ONE MORE THING I WANT ADD IN THIS ABOUT BSES CUSTOMER CARE WHICH IS NOT CARE TO CUSTOMERS. THEY CARE ONLY BSES EMPLOYEES AND HIDE REALITY FROM CUSTOMERS.

    SEE MY FRUSTRATION [@!#$@#$%@#$@@#%^#$%^&**&(*)#%#$%@#%@%@#@!#%@%^@#%@#$%$^$%&%^*%^**(&...
    Aug 14, 2020
    Complaint marked as Resolved 

    An annoyed Consumer — Daily Power Cuts

    Hi,

    Whats happening to the power situation in Delhi recently. Everyday we are facing power cuts for 3-4 times in a day and for 1 and a half HOUR at a stretch.

    What is the Government doing for it. And we were told to believe that come 2010 & there will be no power cuts in Delhi. Cant see any improvement till now, though. Why cant we get a continuos supply like in Bombay when we are ready & in fact paying the increased tariffs. JUST WHY.

    Do the people in power have any Answers?
    Same is the situation in Njafgarh Area. The service provided by BSES is pathetic. No power in this area
    for more than 8 hours on daily basis.

    Anil Ambani - Murdabaad.
    Same situation in Veer Awas, SEctor - 18 A, Dwarka.

    Power Cuts are very normal in this sector of around 10 - 15 yrs.

    BSES persons have no sense of Responsiblity . May be they are no 1 in this world to provide pathetic services.
    Sir, I am a resident of C-17, dayanand colony, Lajpat nagar-4, new delhi-24, we are badly affected in the night hours since last three days.On trying to your phones no body was picking up the phone and everytime we try to contact it is coming either busy to deal with other customer or not reachable.

    Please look in to the matter to find out the alternative solution to satisfy the customer service.
    Looking forward to your co-operation. Also provide me the desired contact nos.

    Amit Deb
    Phone no-[protected]
    I am a resident of Tilak Nagar Area, Block 21. The Power situation is getting bad to worst in this area from last 4-5 days. Apart from ususal power cuts in the day that last upto 3-4 hrs. they cut light in the night as soon as you are in your bed, some times cut starts at 10 p.m. sometimes at 11 p.m. and last upto 4 hrs . Whole night we just wait that light would come and when after about 4 hrs a glimpse of light appears and we close our doors and windows and put on our Air Conditioner the Princes LIGHT says Bye Bye again. It is so frustrating and irritating that we feel like giving a punch to the person who is playing with the switches.
    Last night i.e. on the night of 24th they have crossed every limit. The Princes Light gone by 10.30 p.m. never came till 2.30 and then missed came again at 3.30 and missed again and finally came at around 5.00 a.m. with a voltage os less than 100.
    Apart from these the Stablizer placed in between Blocks 21 & 22 is unstable and witnissing a series of problems.
    IS ANY BSES Personnel there THAN
    WHY DON'T YOU CHECK IT, DAMN IT
    WHY DON'T YOU REPLACE THIS STABLIZER THAT CAUSES PROBLEMS EVERY NOW AND THEN AND CATCHES FIRE A NUMBER OF TIMES.
    WHY YOU PEOPLE PLAY WITH US.
    THE TOTAL POWER WOULD NOT BE LESS THAN 8-10 HRS. IN THIS AREA AND GOVERNMENT SAYS THAT WE CUT LIGHT ONLY 1-2 HRS. SHAME SHAME SHAME!!!
    bses total failure of power supply in all delhi
    STILL POWER FAILURE OF MORE THAN 5-6 HOURS IN MOHAN GARDEN

    I AM RESIDENT OF BLOCK - J-115A MOHAN GARDEN UTTAM NAGAR

    THERE HAS BEEN DAILY POWER FAILURE OF MORE THAN 5-6 HOURS IN RAINY DAYS. NO ONE FEOM BSES IS INFORMING ABOUT POWER CUTS SCHEDULED. IT IS MID-NIGHT, IT IS EARLY MORNING NO TIME TO POWER CUTS.
    This is not the feedback
    but just for the information
    I dont know what is current rate per unit for those people who are staying as a tenants
    I have been staying in Delhi for last six month and wherever i stayed i was charged rs five per unit.
    Currently it is five and half but i dont have any evidence as a proof but it is the fact
    the poor in Delhi have always been influenced by the rich and selfish people
    Don't the BSES have any regulation for this inhuman activity
    Dear Sir/Madam
    I am a residance of Vikaspuri Hastsal DDA Janta Flat Group-I Flat No. 306. All ready i complain on 06 July in customer and my complain no. 1977 2nd time i complain on 10 July and my complain no. 1916 3rd time i complain on 13 July and my complain no. 1499 and again 4th time i complain and i got my complain no. 1561 wher i complain they issue me a new complain no. but no body going to resolve this problem our problem poll box is damaged from 1 month ago sparking on this poll fluctuations and several time we got very large sparking and several time engineer came there and he told us that tomorrow any body come here and he closed this issue but still this problem not resolve today i discuss with your customer care executive and she told me that if we got any urgent call then we resolve it on priority otherwise we taking time but allready i complain from 6th july so i request to you please replace this box without any mishap.Regards Jay Prakash Pandey Mob: [protected]
    No electricity in Vipin garden extension for the last 54 hours. Its been 8-10 hours electricity cut off on a daily basis which is unaceptable in any circumstances. But the BSES are doing nothing to resolve the issue. BSES is the worst and is a big .
    THERE HAS BEEN DAILY POWER FAILURE OF MORE THAN 9 HOURS ( MOHAN GARDEN UTTAM NAGAR )WHICH IS UNACCEPTABLE IN ANY CONDITION. WE KNOW VERY WELL DUE SHORTAGE IN SUMMER WE HAVE TO FACE THE POWER CUTS BUT IT DOES NOT MORE THAN 9 HOURS. IT SHOULD BE 4 or 5 HOURS WITH PROPER SCHEDULED. AS WE CAN MANAGE OUR DAILY LIFE ACCORDINGLY.

    NOW THE CONDITION OF POWER CUT IS VERY FRUSTRATING. BSES DELHI ELECTRICITY SERVICE IS VERY VERY POOR IN MOHAN GARDEN AREA.

    BSES MUST BE LOOK INTO THIS MATTER AS EARLIEST BECAUSE PUBLIC IS VERY ANGRY AND FRUSTRATING WITH THEIR SERVICE.

    ONE MORE THING I WANT ADD IN THIS ABOUT BSES CUSTOMER CARE WHICH IS NOT CARE TO CUSTOMERS. THEY CARE ONLY BSES EMPLOYEES AND HIDE REALITY FROM CUSTOMERS.
    please change power cut time, now time is 11p.m it is too late, becouse my dougther school time & my office time is very early. thanks, sanjeev kumar ro street old som bazar, mahavir enclave, palam-dabri road new delhi-45
    please change power cut in my area, now power cut time is 11p.m onwards. this power cut time is very bad and too late. my dougter school time and my office time is early in the morning. please consider my request.thanks, from; s. kumar ro gali old som bazar, mahavir enclave, palam-dabri road new delhi-110045
    Sir,
    Iam the resident of vipin garden extn uttam nagar. From last 15-20 days daily power cut around 10-12 hour which is UNACCEPTABLE .please take necessary action to resolve this matter.
    STILL POWER FAILURE OF MORE THAN 10-15 HOURS IN MOHAN GARDEN

    I AM RESIDENT OF BLOCK - K-3/ 26 MOHAN GARDEN UTTAM NAGAR

    THERE HAS BEEN DAILY POWER FAILURE OF MORE THAN 10-15 HOURS DAILY AND ALSO IN RAINY DAYS. NO ONE FROM BSES IS INFORMING ABOUT POWER CUTS SCHEDULED. IT IS MID-NIGHT, IT IS EARLY MORNING NO TIME TO POWER CUTS. THE LOCAL COMPLAINT OFFICE HAS TOLD THAT THERE FAULT IN HT LINE, BREAK DOWN, SHUT DOWN AND TRANSFORMER FALUT. THIS ALL SITUATION MAKES US WONDER THAT HOW LONG THESE REPAIRS AS TO TAKE AND WHY UNNECESSARY HARASSMENT IN DISCONTINUITY OF ELECTRIC SUPPLY IS MADE TO THE RESIDENT OF OUR BLOCK.
    dear bses team ye doosri complained hai raj nagar 2 colony of palam aye din taro me aag lagi rehte hai her 5-6 ghante me cut jroori lagta hai itni light ki jimmewari lene per bhi ye haal hai taar nakli hai jo her roj aag lagi rehte hai koi sunne wala nahi hai seela dixit ji ne kaha tha ke delhi me light ki kami nahi hai per mai kehta hu ye sab jhoot hai agar light ki killat dekhne hai to palam raj nagar 2 me dekho palam raj nagar 2 aisha hai jaishe backward area jisme ki airport ke thik back side mai hai ishi liye hindustan aaj bhi peeche hai aur rhega
    The situation is still remain same after 3 Years even..Every day there is a power Faliure . Even since yesterday night no electricity. An one has come till now for checking the root cause for the same.

    Dated 18th May 2012

    18-20 hours power cut

    major problem of power cut in H1 block, bangali colony, mahavir enclave, palam-dabri road, new delhi-45 complaint center is mangla puri.
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      R
      rajeev mishra
      from Patna, Bihar
      Jun 5, 2009
      Resolved
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      to,

      the execuative engineer
      bses rajdhani power ltd.
      rajouri garden
      new delhi west

      subject- voltage problem in my house

      dear sir,
      i am resident of your west circle there are i facing problem of voltage fluctuation in my house from lastn 20 days . i complained in my nearest office. but they does not solve my problem.
      so please you take require action to sort out my problem as soon as possible.
      thanking you.

      mrs. veer bala
      w-30 top floor
      rajouri garden
      new delhi -27
      ph. [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      I have filed four complaints with no. 8114, 1683, 7180 and 4706. At the time of logging following complaints its said by customer care guys that the problem of low voltage will be trouble shoot within one hour, but still no action is taken on these complaints.

      Its looks like employee are not working in BSES office or they are not worth of it.
      As a user i pay my bills on time and it my right to ask the service.
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        S
        SANDEEP GOEL
        from Mumbai, Maharashtra
        Jun 4, 2009
        Resolved
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        Resolved

        Sir, a Street Light Pole No. BSES/C-271, near H.No. E-3/261, Nand Nagri, Delhi-110093, provided in Main Road, is not working for last Four Months. We have complained several times (3 times to Councilor and 2 time to BSES regd. on online), but no action has been taken yet. One time come BSES karamchari and said we have No Stair, No Wire, No Power Switch and not extra time, if you available all accessories you call me my Mobile No. [protected] (Mr. Vijay) upto 4.00 pm. and he go not comes again.
        "Kya Meri Delhi Mai Aise Hi Kaam Hota Hai, Meri Delhi Aise Hi Sanwregi".
        Please restore the security light at the earliest to avoid any trouble.

        SANDEEP GOEL
        Mobl.: [protected]
        H.No. E-2/260, Nand Nagri, Delhi-110093
        Aug 14, 2020
        Complaint marked as Resolved 

        Bses Yamuna Power Ltd — STREET LIGHT NOT WORKING

        A COMPLAINT # [protected] WAS LODGED WITH THE THE CONSUMER HELP # 39999808 OF THE COMPANY ON 28-1-08 FOR POLE # B 874 AT R & S BLK NAVIN SHAHDARA, FOR DEFECTIVE STREET LIGHT . INSPITE OF REMINDERS ON 2-2-09 AND ON 6-2-09 ( REMINDER # [protected] ) THERE IS NO ACTION. THANKS TO THE INEFFICIENCY OF THE CONCERENED DEPTT. HENCE THIS MAIL TO YOU.

        no any — Light not available

        Sir

        I am living in Burari village (zaroda) Delhi_110 084. My complaint is that there is no proper Electric supply and light is absent daily 4 to 5 Hours.

        Please look into the matter & oblidge.

        Do the needful


        Kewal Kumar
        To,

        The Enforcement Officer 22nd Jun’09
        Enforcement Office - Patparganj,
        IP Extension,
        Narwana Road (Near Saraswati Kunj),
        New Delhi - 110092

        Dear Sir,

        Sub: Enforcement Bill No.: YMENF[protected] Due date: 12.11.2008
        New Key No.: 1241Q4051278
        Old Key No.: 1MV[protected]

        This has reference to your captioned notice cum bill for Rs. 18, 886 dt. 06.05.09 on account of meter tempering for premises 50 F, Pocket – A-3, DDA Flat, Kondli Mayur Vihar Phase-III, New Delhi – 1100096, kindly be noted that we (Prem Upadhyay & Kusum Upadhyay) purchased the above flat on 19th January’2009 from Mr. K.G. S. Damodaran, a resident who was Govt. employee with Sarvodaya Society of School, New Delhi. Mr. Damodaran is now retired and moved to his home town.

        Mr. Damodaran who showed the Electricity Bills for last few months which was duly paid by him and even, we checked the same. There was no arrears shown in the column. Apart from this, we also checked all the dues regarding house tax, water bills etc.

        I have following objections and would like to say that it is not possible for me to settle at this situation:

        1. Your regular consumer bill is not showing any arrears which to be paid to you on account of enforcement or meter tempering.
        2. The amount which is mentioned on the consumer electricity bill is just mentioned in small lines / paragraph, neither shows any arrear or bold marked columns.
        3. Please be noted that One particular block of building (there are 16 flats i.e. 8 on front & 8 on rear side), it means there are 16 electricity meters on one block. If there is any fault or problem in electricity supply, a flat owner call or wish to check the fault. You are neither sure nor correct which meter is going to check.
        4. In a normal routine, the flats are sold/purchased and a owner of the flat sells the property through dealer showing your consumer bill only. There is no control if such miss-happenings are there.

        I do not understand that a new purchaser who, even is not at any fault and has not committed any murder, rape or any heinous crime should be panelized.

        In today’s circumstances, when business are low and recession is in market. The salary we get are already cut by 15-20% and moreover, there are no increments in perks. This is not justifiable at any cost.
        I am SORRY to say that I can not pay this amount in any manner. It is the fault of BSES Yamuna Power Ltd. only and must consider the above points more strongly to collect such outstanding.

        In view of the above, I would request you to consider the above and relieve me from above penalties.

        Thanking you in anticipation.

        Yours Sincerely & Warm Regards,


        Prem Upadhyay

        Address: 50 F, Pocket – A-3,
        Mayur Vihar – III,
        New Delhi – 110096
        Mobile: [protected] / 22616648

        Cc: BSES Yamuna Power Limited, Regd. Office: Shakti Kiran Building, Karkardooma, Delhi – 110 092.
        Cc: Commercial Officer: Mr. A. Tripathy, Substation Building No.7, Near Somirvilla School, Vasundhara, New Delhi.
        Cc: Business Manager: Substation Building No.7, Near Somirvilla School, Vasundhara, New Delhi.
        Please take necessary action.
        Street light is not working in r/o D-23, Shanti Nagar Karawal Nagar Delhi-110094 for the past of one month and 15 days inspite of repeated complaint No. [protected] but no action has been taken by complaint centre Nehru Place. please immidiatly futher necessary cation.



        You are therefore, once again requested to take immediate necessary action please.



        Your faithfully



        Parmod Pardhan

        (Parmod Pardhan) M/No. [protected]

        D-23, Shanti Nagar Karawal Nagar Delhi-110094
        iam living at c-211, gali no.6, chandan vihar, nangloi, delhi-41. our street light is not working from one monh due to it there is lots of darkness so take steps rihgt now. rohit panwar
        i am complaing you that my flat 17b DDA flat, Pocket A new zafrabad in our locality all street light was completely bed condition that's why we are facing a lot of problem. kindly solve this problem as soon as possible.
        Kamruddin
        [protected]
        i am complaing you that in our locality pole.no BSES KWN B023 street light was completely bed condition that's why we are facing a lot of problem. kindly solve this problem as soon as possible.
        Thanking you

        address
        Sonia Vihar 1- pusta bblock gali.no.19 pole.no BSES KWN B023
        To
        BSES Yamuna Power Limited,
        Regd. Office: Shakti Kiran Building,
        Karkardooma, Delhi – 110 092

        Sub- Street light is not working in r/o J-198, Street No-4, Shivaji Marg, Kartar Nagar delhi-53


        Lalit Parashar
        [protected]

        BSES (Yamuna) — STREET LIGHTS NOT WORKING FOR LAST THREE MONTHS

        Dear Sir, The Strret Lights in the back lane behind B-46,SWASTHYA VIHAR<VIKAS MARG< DELHI - 110092 are not working for last more than Three Months,thus making a great security hazard....ashok

        POWER SHAVERS (3)phase — not working

        HI,
        i already joint in the RMP company wtith 5 ids i bought of POWER SHAVERS but there were no result atall at my home in light bills and all products r law amounted products and they charge7 amd 9 thousands rupees
        that is not good
        reply me about it's soundness
        Tapan Kumar Mukherjee
        i am complaing you that my flat 17b DDA flat, Pocket A new zafrabad in our locality all street light was completely bed condition that's why we are facing a lot of problem. kindly solve this problem as soon as possible .KAMRUDDIN VICE PRESIDENT RWA DDA FLAT POCKET A NEW JAFRABAD DELHI 110032 MO NO [protected]
        Sir,
        This is complaint for Electricity Thefting in These Houses No. D-2/70, 71, 72, 73 Nand Nagri, Delhi-93 They Are Thefting the Electricity in Every Day 9 PM to next day 8 AM they are still getting electricity in the meter from illigal wires. they are using the Water cooler, T.V., lights, Heavy Water Motor, Friedge etc. sir they are using the lights are on in full night ( kehte hain hamein light jalti hai tab hi nind Aati Hai).
        Sir,
        Street light in front of house no 613 sector 4 r k puram is not working since last more than one month.
        Thanx
        Ravi garg
        613 sector. 4
        R k puramnew delhi
        Phone no. [protected]
        [protected]
        Request to shift the electric pole
        Dear Sir,

        Please find attached updated pic of the pole after visit of your technician, kindly shift this as its very harmful for my family. We also met with an incidence our wet bed sheet goes on that pole and some sparking are there its going to burn but fastly we throw it down from wooden stick, some children are also playing there. Please don't wait for next accident or incidence, kindly take action at the earliest.

        -
        Thanks
        Pardeep Sachdeva
        R-22, 2nd Floor, West Patel Nagar,
        New Delhi - 110008
        [protected]
        TO
        BSES Rajdhani
        Dwarka, south west, New Delhi -110075

        Sub: Street Light NOT working on Dwarka, Sector 18 B, Rose Apartment, Golf Link Road

        This is bring to your kind notice that street light of Dwarka Sector 18, Pocket B, Rose Apartment &amp; Golf Link Road Delhi 110075 is not working for more than a year. The whole main road plunge into darkness after sun set make causes of theft and security hazard. We have logged complaint several times but no action has been taken yet. Request you to Please take immediate action and get the street light fixed and install new bulb where required.

        Yours Sincerely, Rose Apartment, Sector 18 B, Dwarka, New Delhi 110075
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          A
          Ajit Toppo
          from New Delhi, Delhi
          Jun 1, 2009
          Resolved
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          Sir/Madam,

          Why this is happening to us, why the digging in front of our showroom at uttam nagar is not yet covered ? Labours are coming and working for a day or twice a week and are vanished for the whole week. What is the reason behind this ? Is our government has not provided the funds to the BSES so that they can work in a proper manner. Why these types of complaint are coming like a compliments for our government offices like BSES, ...etc... I am again sending some of the photographs. I don't know who will pay the loss which has been done to our company past business, the BSES or may me us.

          Thanking you


          Regards
          Ajit Toppo
          Manager
          Priknit Retails Ltd.
          Uttam nagar
          [protected]
          Aug 14, 2020
          Complaint marked as Resolved 

          BSES — Slow work of BSES

          SIr/Madam,

          This is to inform that working of BSES in regard with the digging in front of our showroom at Uttam nagar
          is very very very very very ... slow. The digging was done on around 15th of March 2009 and till date nothing has been done. Please do the needful if possible. I am sending some photographs in regard with this issue.

          Regards
          Ajit Toppo
          Manager
          Priknit Retails Ltd.
          Uttam Nagar
          Sir/Madam,

          I want to say about power supply. Our Area Is B - Block, Harsh Vihar, N/E Delhi-93. even today Light gone early Morning around 8:30 am but still have not come. same routine of its last One month.is that i wanna please solved this problem in very early. otherwise our society Can take more action.
          thanks
          Sir/Madam,

          I want to say about power supply. Our Area Is B - Block, Harsh Vihar, N/E Delhi-93. even today Light gone early Morning around 8:30 am but still have not come. same routine of its last One month.is that i wanna please solved this problem in very early. otherwise our society Can take more action.
          thanks
          Sir/Madam,

          I want to say about power supply. Our Area Is B - Block, Harsh Vihar, N/E Delhi-93. even today Light gone early Morning around 8:30 am but still have not come. same routine of its last One month.is that i wanna please solved this problem in very early. otherwise our society Can take more action.
          thanks
          Request Number : R [protected]-481 Dated 1 Aug 2009 14.05.51 at Maya Enclave Hari nagar
          Dear sir
          we are lying to contact the latest position on the subject, there has been no reply, no response on the enquiry No 39999707 even after lying for days together

          PLEASE HELP

          --
          M/s Sandor Medicaids Pvt. Ltd.
          201, DDA-1, Distt. Centre,
          Janakpuri, Delhi - 58
          Ph. 25617662
          M-[protected]
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            M
            manav arora
            from Chennai, Tamil Nadu
            May 29, 2009
            Resolved
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            sir, I want to inform you that our house was closed from 18 months for the maintaince is not proprer their bses has charged rs 13850 against the 241 units when the meter is disconnected the reading is 21325 the previous bill has been paid by us meter reading is 21084 on 6/01/06 the complain has been registerd 3 times in krishna nagar branch the appeal has been rejected by the chief manager the complain nos are 1, E[protected]ON 16/07/07 2, CHD 8066 ON 16/03/08 3, CHD 5849 ON 16/03/089 SIR Plz give your attention the complaint as soon as possible
            Aug 14, 2020
            Complaint marked as Resolved 
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              Navin Kumar
              from Delhi, Delhi
              May 28, 2009
              Resolved
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              Resolved

              Dear Response,

              My name is Navin Kumar, and my address is D 151, Gali No. 6, Harsh Vihar, Delhi 93. I have applied for a new connection on 16.5.2009. At that time the employees of the BSES promised me to visit my home within two-three days, but not visited till date.
              I made an enquiry on 25.5.2009 about this, they told they went to my home which was found locked. But actually my home was not locked at all during this period. On this day, they again told to visit my home again on the next day. I am waiting for them regularily and not leaving my home, but even after this, no one has come to visit my home nor given me any type of intimation. I have also given them two mobile numbers to contact if address or myself not found there.
              The company promised to costumer that lhey are provide the connecton within 2-3 days but I think that the company not prove these worlds to customer.

              I have also tried to contact the BM and the CO of the BSES at the numbers given at website, but these numbers always comes busy.

              I request you to please Please provied me Electercity Connecton, I'm really very thankful to you.

              a paninfull customer:

              Navin Kumar
              Mob. [protected]
              My Acknowledgement No. is : N[protected].
              Aug 14, 2020
              Complaint marked as Resolved 
              Respected bses officer,

              mera nam ramesh hain. sir maine new conection ke lie apply kiya hain. site visiting ek mahine pehale hogai hai. uske bad unhone kaha tha ek week me demand not aajayege par abhi tak kuch nahin aaya hain. customer care par phone karne par bataya ki aapke plot pe purana duze bakaya hain. jabki mera first time cunstruction huaa hain. es se pehle eha koi conection nahi tha .mera request no. R[protected] hai. pls help and guide me what i do? thank you sir
              poor electricity and poor service
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                Ranjan Kumar Biswas
                from Mumbai, Maharashtra
                May 22, 2009
                Resolved
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                DEAR SIR/MADAM,
                I am a consumer of BSES power limited and my address is Flat No302, Bengali colony, Mahavir Enclave New Delhi=45. In all flats in my premises got current flow in neutral causing shock after switching off all the electrical components. Today I got a heavy shock when I opened my freez and touched my computer. To confirm this development I went to all the flats and found similar problem. I made several calls to39999707 the number provided by the BSES but I was being hold up for several minitues and informed that I am in queue. I am sure that there was no one to attend me. It is nothing but a cheating the customers by saying that "our customer care executive are busy with other calls", How much time should I wait 5 minitues 10 minitues. This recorded calls also says "you can call some other time" Sir is it fair when I am facing such a dangerous life threatening situation. I tried to make a complaint through their web site but declined to accept. I hope my complaint here would rectify the caring of customer of BSES. Thanks
                Aug 14, 2020
                Complaint marked as Resolved 
                Hello sir/madam
                My name is vikram I am living in D-1-2 street no-4 phase-5 om vihar uttam nagar.
                New delhi 110059 bill CRN No [protected].
                Sir my problem is very low voltage in my home at last 1 month I was lot of time complaint in this no 39999707 but they don’t tack any action .my lat complaint no is 1488 lease check it And kindly shot out my problem.
                Thank you
                Vikram
                Contact no 25356680
                HELLO

                DEAR SIR
                MY NAME IS ASHOK KUMAR MALIK CRN NO [protected] RESIDING AT H-93/4 FIRST FLOOR SHIVAJI PARK, PUNJABI BAGH NEW DELHI-110026. I HAVE BEEN STRUGGLING NO ONE LISTENING THE ISSUE I HAVE PAID FOR SUFFICIENT LOAD WHICH IS SANCTION LOAD 7 KW.

                FACING PROBLEM DAILY AFTER 10.00 P.M. VERY HIGH FLUCTUATION AND AM NOT ABLE TO SWITCH ON THE AC DUE TO VERY VERY HIGH FLUCTUTATIONS. ELECTRICAL APPLIANCES ARE GOING BAD

                PLS URGENTLY HELP AND RECTIFY THE PROBLEM

                MY CONTACT NO IS [protected]
                THANKS FOR SOME ONE LISTENING TO ME
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                  M
                  Manoj Komal
                  from Delhi, Delhi
                  May 22, 2009
                  Resolved
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                  Sub: Replacement of Faulty Meter bearing K.NO.[protected]


                  Sir,


                  I am forced to write this mail after I am fed up of your officials at BSES office, Shankar Road. Day before yesterday my electricity meter stopped working. I called up customer care immediately but came to know that the complaint for meter replacement could not be entertained when customer is getting electricity. Next day ( yesterday ) I called up customer care again and asked to log the complaint but again got the same reply and also I was informed to submit an application along with the fees of Rs. 57/- to Shankar Road office.


                  Today When one of my representative went to Shankar Road office in Room no. 103 for replacement of meter, the official ( Mr. Khem Raj) sitting there denied to take application for replacement of meter.He informed to clear the dues first when all previous bills are cleared.

                  Being a sincere customer it was my duty to inform BSES about the problem. But felt very disgraced to see the behaviour of your officials.

                  I have no problem as the electricity is coming to my office but the loss is of BSES.

                  Thanks and hoping to get an appropriate reply and action.

                  Manoj Komal
                  S/o Late Sh. Surinder Komal
                  16/681 Faiz Road, Karol Bagh.
                  New Delhi-110005
                  Contact: +91 [protected]

                  CRN No. [protected]
                  New K.No.[protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  Electricity — Non working meter

                  Hi,

                  Please try to look in to the below problem immediately

                  Address. No. 72/4 ramapuram main road, kaikankuppam, Chennai 600 087

                  I am residing in the ground floor in the above mentioned flat address. In the above mentioned address, the person who is staying has 2 a/c, washing machine, grinder, heater, computer etc and they are using both the a/c simultanously through out day and night but still the amount charged for 2 months for them is just 350 to 400, this is happening for past 3 years. When i asked them to check the meter, they r not bothered and also they mostly stand and do some thing to the meter 10 days before the meter guy who will come to take reading. Even after we complaint to the meter reading guy, he is not ready to check their consumption and still he is charging the same.

                  Some body please look in to this immediately to avoid electricity theft which is biggest loss to the government. Pls pls look in to this
                  officer in the dept are non co-operatve
                  MY RESIDITAIAL ADDRESS IS
                  B-1/139 & B-1/131
                  GALI NO.02, HARSH VIHAR
                  DELHI-93

                  I SUFFERED FROM POWER CUT DAILY 6 TO 8 HOURS
                  WHEN I BACK MY HOME THERE ARE NO POWER TILL 1.00AM.
                  PLS SOLVE MY PROBLEM & GIVE THE REASON FOR POWER FAILURE.

                  MY CONTACT NO.[protected].
                  bses light chori in gali no 1 band gali mr.batte ke ghar main ho rahi hai
                  My Residential address is 7609 Quresh Nagar Near Masjid GHante Wali Sadar Bazar Delhi 110006.my electricity is out of order, i have lodge a number of times complaint but till then no person visited to repaire my electricity. complaint No.1753 dated 18.8.2009

                  BSES Yamuna Power Limited — Fault in meter

                  deer sir ,
                  my name is vinod ram
                  N-31/A-1
                  dilshad garden
                  delhi 110095

                  last 1 or 2 month my meter is not working
                  MY CRN NO: [protected]
                  NEW K. NO.[protected]
                  please sir solve my problem
                  My Residential address is Flat No. 100B, Pocket-C2, Mayur Vihar Phase-3, Delhi-96 my meter running fast, i have lodge a complaint no. E[protected] dated 05/10/200. But they have rejected my complaint due to address has not traced.

                  It is not possible that anyone could not trace my address. If my applications has been rejected in this regard you have to inform me about that. Even reaching my house is very simple but your representative comments on that not fair.
                  REPLACE MY NEW METER AS THE SAME IS DEFECTIVE AND RUNNING FAST AS I HAVE VERY MINOR USES OF THE SAME AND TEST IT ALSO

                  BSES Yamuna Power Limited — POOR Customer Service

                  Registered complaint 2849, yesterday (21/July/2012 10:00 AM), but on one come for rectification till this time (22/July/2012 05:02 PM), I have made several follow-up call but not response. Please help to resolve
                  Very true

                  Bses — MOBILE NUMBER CHANGE

                  My CA No. is[protected] and CRN No. [protected] I have changed my cell no. plz update my New Cell No. [protected] a photocopy of bill be attached and i hope so that update my next bill as soon as possible and confirmed me.

                  No power from 2 hours

                  There is no power from 2 hours. We are in trouble. It's 1:37am, start our power supply right now.

                  We are having problem in our power supply.

                  In the power supply the electricity is coming in both the neutal and phase area. Please take necessary action regarding this matter.
                  Dear sir,
                  my name is Jyoti Sharma
                  GD COLONY MAYUR VIHAR PH-3, A-1231 3RD FLOOR, DELHI

                  BSES Yamuna Power Limited — Fault in meter

                  Meter is always wrong reading.
                  I suspect either there is power stealing or wrong meter is reading ...

                  please arrange a check the meter.
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                    N
                    Navin Arya
                    from Gurgaon, Haryana
                    May 21, 2009
                    Resolved
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                    Resolved

                    Dear Sirs:

                    Yesterday, May 20, 2009 whole night power is not available at Tilak Khand, Giri Nagar, Kalkaji, New Delhi-110019.

                    We are tried to complaint of the same at[protected], but no one answered our call.

                    We request you to kindly look into the matter and at least stop power cuts in the night for such a long ours.

                    Sincerely yours,
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    pls note down my complaint related with power cut of our area fm. 1.00 am dated -31-5-09 . we are facing many problems like water, hot summer night difficult to sleep small kida and aswell as adults address of my locality is as follows:-
                    ajay sharma
                    17 a laxmi vihar gali no -6
                    bhagwati garden near kakrola more
                    jain road uttam nagar
                    new delhi-110059
                    [protected]
                    [protected]Power Cut
                    Dear Sir,


                    When we tried to complaint at[protected], but no one answered our call.

                    We request you to kindly look into the matter and make the arrangement complaint through SMS also. if already available please inform me. The area Engineer's Phone always switch off/not reachable. Grid at Batra Hospital giving the answer instead the Complaint Centre/Area Engineer sometimes.

                    Please look in to the matter and do the needful.

                    Sincerely yours,

                    Jahir Alam

                    Sangam Vihar
                    N.Delhi - 62
                    I am leaving at Vishwakarma colony m.b road near parladpur and without any information loadsheding is started regurarly. when i inquire from the grid they said that there is no load sheding. I only want to know why and how without any infromation from the competent authority of yours responsible staffs are switching off and on. Secondly elecricity bills pertaining to me is not droped in my letter box placed properly near the gate instead it is either thrown in front of the gate or handing over anyperson in the colonly. Several complaints have been made to the authority but no action.

                    I would requst the authority to kindly look into the matter if the staff are distributing our connection to someone else for pretty gains or not.

                    B.Chatterjee
                    Dear Sirs:

                    Yesterday, July 1, 2009 whole day power is not available at Jaitpur, Badarpur, New Delhi-110044.(Near kalandi kunj Road. Blaji mandi)

                    We are tried to complaint of the same at[protected], but no one answered our call.

                    We request you to kindly look into the matter and at least stop power cuts in the night for such a long ours. and it was the problem only block A. it was doing regular.

                    Sincerely yours,
                    Provide singh
                    Dear Sirs:

                    Yesterday, July 1, 2009 whole day power is not available at Jaitpur, Badarpur, New Delhi-110044.(Near kalandi kunj Road. Blaji mandi)

                    We are tried to complaint of the same at[protected], but no one answered our call.

                    We request you to kindly look into the matter and at least stop power cuts in the night for such a long ours. and it was the problem only block A. it was doing regular.

                    Sincerely yours,
                    Provide singh
                    [protected]. [protected]
                    Regret inspite complaits last 20 days Street lights Panchshila Park North Block from house N36 to N 50 not working Complaint Centre Haus Khas Division not responding. RWA Panchshila Park North Block
                    Dear Sir,

                    I am From Jaitpur Exestion Part I Badarpur New Dellhi 110044

                    Yesterday Night Power cut 10pm to 12.pm & 2Pm to 4am, very night hot day
                    very deficult, and no sleep my family yesterday afternoon continue power cut .

                    Please we are request kindly into the matter .


                    From Ramesh
                    Power Cut
                    Dear Sirs:

                    Yesterday, May 26, 2010 whole night power is not available at Subhash Nagar, 2 block New Delhi-110027.

                    We are tried to complaint of the same at[protected], but no one answered our call.

                    We request you to kindly look into...
                    I am Ravi Sharma from west delhi, and I would like to bring this to your notice that BSES is now not able to serve customers. The helpline number[protected] are not structured with educated staff.. pathetic services is now getting provided to the customers.
                    all time break downs, power failure, transformer burning... it seems all duplicate material/parts BSES is using in there machines!
                    all money is going into their pockets..
                    I Would encourage BSES to remove their setup and ask NDPL to serve now..

                    take care and bless u BSES..
                    Ravi
                    Hi BSES, its ravi again..
                    is this site is correct place to give feedback..is anybody from BSES is checking on this regularly..or its just a time paas???
                    if this is a time pass, then do hell with this.. if yes, please revert over this so that I can supply my number to discuss this further!

                    Thanks...
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                      S
                      sushil kumar tanwar
                      from Mohali, Punjab
                      May 8, 2009
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                      Sir
                      I am dweller of h.n. 50 palam ext. dwarka sec-7 New Delhi – 75. Sir I received a theft electricity bill Rs 77500 /- on my address with my father name from BSES side.

                      BSES describe inspection date may 05 and bill generated on 1st may 09 but the mentioned time our family not lived here and we had no any electricity meter also. When we started living there since June 05 we take the electricity meter and paid my all electricity bills last four year to till date.

                      Last date of submit of bill is 15-5-09

                      Please sir help us we are middle class family and tell us what we should do.

                      Yours faithfully
                      Sushil kumar tanwar
                      Mob:- [protected]
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                        Gaurav Ruhela
                        from Lucknow, Uttar Pradesh
                        Apr 16, 2009
                        Resolved
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                        Hello,

                        I'm resident of Sarita Vihar Colony, New Delhi. Since last 2-3 days there has been frequent outage, the electricity cuts after every 1 hour for 30 mins and upto an hour starting from 9 am till late midnight. I have complaint several times at BSES Office thru customer support (complaint number #947) but they are clueless. The service of electricity is pathetic and the frequent outages will also harm other electronic equipments. All I get to hear from them its load shedding and they often even refuse to register the complaint probably to save themselves the embrassement. But I have never seen such an abhorrent and pathetic service ever before.

                        I hope you will look into the matter.

                        Regards,

                        Gaurav Ruhela
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        These BSES losers don't understand that these frequent outages and power cuts are causing problems . Are you BSES LOSERS SUPPORTED BY MODI PARTY FOR CREATING THIS NONSENSE? At the time of congress we never faced this problem.
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                          C
                          Capt. Bharat Bhushan Sharma
                          from Kolkata, West Bengal
                          Mar 23, 2009
                          Resolved
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                          I m the residential of New MS-18, Mohan Garden, Uttam Nagar New Delhi.
                          There was no electricity from yesterday morning(22 Mar. 2009) in three houses .
                          We made the complaint on 22 mar. 2009. but no positive step is taken by BSES.
                          I made the call to the customer care of BSES four times but every time I get the same reply i.e the complaint is under process and yours problem will rectify within 45 minutes.

                          BSES RAJDHANI AUTHORITIES AND CM, DELHI IS REQUESTED TO KINDLY LOOK INTO THE MATTER AT THE EARLIEST..

                          CRN NO. [protected]

                          COMPLAINT NO. 861


                          Regards,

                          Bharat Bhushan Sharma
                          Mob: [protected]
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          hi,
                          This is Gopal singh from Brijpuri. There is so many problem from power supply.Actually there is no power supply since 11 o clock and as yet there no
                          power supply. Now situation is becoming critical we are not able to do our daily task.There is so many wires in the road. If any wire is cut out, so the problm is getting more critical. So pls take action in my complaint.
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                            K
                            KAPIL RAGHAV
                            from Delhi, Delhi
                            Mar 20, 2009
                            Resolved
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                            we hv a Regd.CHARITABLE NGO named (PRERNA RESEARCH SOCIETY).in tht premesis a new meter installed on 7-8-2008.in which display is faulty.we complaint it, but complaint not filed due to K.NO they told when 1st bill generate thn u get K.no after tht v again filed complaint after receive 1st bill.thn the company change meter wid new n old takeoff the old one n send to MMG lab.where lab shows a scratch mark found on around black button.hence meter is tampered n send a penality bill of Rs.58548/-on 5-3-2009.they also told tht u put more load thn santioned load(1kw)n they found the load 2.5kw approx. which is totally false .in thr report they show more electric equipment .regrding tht a videography done in which it is clearly proved.the last concern is tht the BSES company's report told tht meter is domestic n its use is of non domestic.in tht, our concern is tht the premesis hv activity of providing charitable services of DOT'S, MDT, polio Etc.is not treated as commercial activities.we hv all proofs regrding complaint. we also send a written complaint against bill to enforcement office (andrews ganj), cosumer grevence redressel forum.but still no responce in our favour. thn after v go to lok adalat where judge told the settlement in Rs22000/- but we denied becoz we dont do any kind of tampering n theft. hence we dont settle the case.
                            At last we consult to advocate n he advice us to go fr civil. still its too difficult.
                            so wt we do plz help us.we hv all supported document which prove tht its a false case of theft (tampering), misuse and overload.even their videograph shows the reality too.1 more thing tht thr r much difference in thr lab report is differ frm speaking order.
                            our K.no2650w6242041 and meter no.13924644, case no.RJ220109c0036
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            want to know about the case id rj17019c0039
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                              I
                              Ishpreet Singh
                              from New Delhi, Delhi
                              Mar 16, 2009
                              Resolved
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                              Resolved

                              Respected Sir/Madam
                              I Ishpreet Singh Residence of (house no. B-42, Street no. 34, sunday market road Chander Vihar, Nilothi Extn Nangloi New Delhi 110041) from 13 march 2009 I am facing the problem of electricity failure specially in my home only --- even I don't have any bill pending or any balance payment. And I was Complaining for this to BSES Helpline no. [protected] following are my complaint numbers with dates on 13 march 2009 complaint no. 1195, on 14 march 2009 complaint no. 543, on 15 march 2009 complaint no. 8, on 16 march 2009 complaint no. 259. Still I am not getting any good response from BSES.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                K
                                Kamal Singh Negi
                                from Delhi, Delhi
                                Feb 21, 2009
                                Resolved
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                                Application No.N[protected]
                                Application Date 01/01/2009
                                Demand Note no. 09011630
                                Demand note date 23/01/2009

                                Address E-154
                                Nala Road
                                Bhagirathi Vihar
                                Karawal Nagar
                                Delhi-94


                                Service line cum Dev Charges(SLD) deposited 3000.00
                                Security Deposit 600.00

                                All deposited on 23/01/2009 vide above stated demand note. But after 28 days meter has not installed and BSES people at Gokulpuri are not responding after repeated requests and my repeated personal visits.

                                Kamal Singh Negi
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  T
                                  tushar choudhury
                                  from Lucknow, Uttar Pradesh
                                  Feb 10, 2009
                                  Resolved
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                                  dear sir, madam
                                  this is to inform you as we reside in mahavir enclave main palam dabri road new delhi gali n.o 3 my crn n.o is [protected]. si after the recent MLA election the power cuts in our area is enormes its about 10 to 12 howers a day as we are in winters still there is such a huge power cuts so what can we expect in the summers sir as we always complain in owr local kailash puri complain centre but there no reaply the power cut is specifically from gali n.o 3 to gali no 4 which has made our life miserable and under these cercustances what we can do there is no power cut in opposite bengali colony and the gallis which are behind why is that these 2 gallis are always under power cuts for extra long howers and there is no solution to our sorrows pls suggest and help us ans local complain center dosent listens to us
                                  THANKING YOU
                                  TUSHAR CHOUDHURY
                                  [protected]
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  i m also facing same problem. I m live in kailash puri extn
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                                    K
                                    kunjmon
                                    from Delhi, Delhi
                                    Feb 7, 2009
                                    Resolved
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                                    Resolved

                                    Dear Sir / Madam,

                                    I would like to bring in your knowledge that a cycle shop which is being run in the name of Shafi Cycle works addressed, L- 113/A Dilshad garden, Delhi -95 has been noticed by the inhabitants and passengers for a long has neither got a commericial meter connection nor a proper domestic connection is used for the purpose yet . He (the shop keeper ) uses a hook (illegal wire connection direct from the post line ) to keep on running a heavy compressor, due to it we are facing a lot problems as flectuations, sparkigs and voltage variations etc. we are requesting you to consider it and take a strong action to stop this violation and theft. we shall be very great full to you .
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    one mr.Mannan Belief live in mumbai, nagpada, 79./81 temker street, has illigally posses the some rooms which is belongs to mahada, he is not having meter for light, he is a very strong relation with local criminals and no budy has to go against him, has use illigally electricity direct from meter of another building which is nearly located,
                                    i has allready complaint in local police station but there is no action taken
                                    pls tell me where i have to go for make complaint for those you take strong action, because this guy using this current from last 10-11 years

                                    yours faithfully

                                    salim shaikh @ Baba STD
                                    one mr.Mannan Belief live in mumbai, nagpada, 81/83, temker street, has illigally posses the some rooms which is belongs to mahada, he is not having meter for light, he is a very strong relation with local criminals and no budy has to go against him, has use illigally electricity direct from meter of another building which is nearly located,
                                    i has allready complaint in local police station but there is no action taken
                                    pls tell me where i have to go for make complaint for those you take strong action, because this guy using this current from last 10-11 years

                                    yours faithfully

                                    salim shaikh @ Baba STD

                                    No supply of Electricity from 30 hours

                                    From last 30 hours there is no supply in Harsh vihar delhi - 93, no body is there to pick call since 30 hours have gone, i request you to kindly look this in to matter as it is a serious concern otherwise i have to file RTI against BSES
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                                      D
                                      Deepak Puri
                                      from Gurgaon, Haryana
                                      Feb 4, 2009
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                                      Hello, Respected Sir
                                      I deepak puri wants to register the complaint for automatically disconnection of electricity meter on february, 2, 2009. It is a commercial meter(2 K/W) installed at 862/14, Block L-1st, Asthal Mandir Road, Sangam Vihar, New Delhi - 110062. Please rectify the meter as soon as possible.

                                      Thanks & regards
                                      Electricity meter is running very fast

                                      Respected Sir
                                      I Ummed SIngh Rautela want to register the complaint for jumping of electricity meter. On using only two fans it consumes 6 to 7 units of electrity. Sometimes even jumps. It is installed at B -264, Nanakpura, New Delhi - 110021. Please check & rectify the meter as soon as possible.

                                      Thanks & regards
                                      Dear Sir

                                      I would like to register a complaint concern to electricity meter which is installed at D - 48 west vinod nagar I.P extension delhi 110092. This elect. meter is releashing sparking from last 10 hour since 18 Aug 09

                                      Thanks & Regards
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                                        N
                                        Narinder Kaur
                                        from Delhi, Delhi
                                        Jan 22, 2009
                                        Resolved
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                                        Resolved

                                        Sir, I am resident of Lajpat Nagar. In our building there are 5 flats. Each flat has sepate meter. All meters are installed openly in same place at stairs of ground floor. Three employees of BSES has come and asked whose meter is this. I have told that this meter belongs to us, they said that seal is not proper. I saw and told that seal stickers are properly in its place. But they said no surface of meter is uneven we will suspend this meter. After thretaning us they demand Rs. 500. Sir, my requst is only that what should I do, should I give the letter for checking the meter. Although Seal Sticker from both side is well placed and there is no crush on seal. But surface is little uneven that I have checked from the other meters all are like that. Plese suggest what should I do where should I go. Why BSES employyes are thereatening the people to collect small amount of bribes.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 

                                        BSES — very irresponsive behavior from Bhandup (West) - Ishwar Nagar

                                        I have complaint about BSES, Iswar Nagar, Bhandup west, Mumbai -400078, that persons are so irresponsive, my meter is faulted . They never took any complaint as we gone there 6 time & they again & again sending faulty bills. i hope you are helping to us . Plesae do the needful.
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