RAK Ceramics India Complaints & Reviews

I contacted local customer care person (Edward kumar) on 17th oct 2018 and shared pics of wash basin with him on whatsapp. He never called me back and when i called back to enquire about my complaint, he was very very rude to me. I did not receive any call from any service representative but he kept arguing that you were not reachable.

It has been more than a month and is causing inconvenience to us. Please get it looked into...

Hello i have a wash basin crack that needs to be repaired urgently as it it is under current warranty.
I had repeatedly called the customer care number only to be told that i will get a call back which i never did.
They are deliberately delaying this so my warranty will expire. I have been calling customer care daily for the last 7 days.
Everybody in this apartment is getting the same problem on the wash basins so the...

I have purchased two numbers of wall mounted closets made by rak ceramics and whenever the closet is started using it is found that the waste particles is not washed away by a single heavy flushing and it requires another flushing got the total cleaning of the deposited waste. And first time i registered my complaint at eranakulam division and one service person attended the complaint by just visiting only. After that when i called he doesn't...

I have purchased rak washbasin from brandzone at kottarakkara on august 2015 .But now the washbasin fully cracked, i am contact the dealer and register the complaint, then dealer inform me the photo taken and send to the dealer, i send the photos then the dealer inform me at several time the representative will come and see ... But the representative not come in my house .. Then dealer inform that your complaint is genuine the replacement...

I have purchased five washbasins and five closets from rak brand. After six months from the purchase we found some cracks in all the washbasins. Now some are in a condition that at any moment it might break down. Items you supplied were defective. So kindly replace the defective items and find a clear solution to this problem. From a reputed company like rak we expect a prompt and immediate action in this matter...

RAK ceramic toilet system, Ivory colour. flesh tank is now cracked and started leaking. Unable to use now. Please send your inspection team and arrange replacement as quick as possible because now it is not usable.
Item purchased from Tara sanitary ware Pattom Trivandrum. Kerala
Our address SUPRABHA TC4/2231 (KNRA D2) Upper Meridian Road KAUDIAR 695003...

We ordered “pulpis white” 25 boxes “fresco crema” 15 boxes and “cementina white”12 boxes and “pulpis crema” 25 boxes on 13th april 2018 to inside outside, pune for our bungalow at nibm, kondwa. We received the material and work started on site. Later we did notice colour differences as we kept opening other boxes. Thus, on 20th and 21st july 2018. We kept inside-outside updated regarding the issue with tile shade, got no satisfactory...

Hi, I bought a RAK Toilet Closet from Intertec Vadakara(http://interdec.co/contact.html) on 2014 Novermber. I can see crack on the closet and any time it will break. We compliant in showroom and Technician visit our place and take photos on 30 June 2018. Till Today we didn''t get any replay from Intertec. They are waiting for RAK Mail.
Please do the needful as earliest...

I am Abees George from Ottapalam, Kerala.
Purchased RAK Wash basin and WC two years ago.
Both items shows hair line cracks.
I request to immediate replacement of faulty items.
I was worked in UAE and thought that same quality maintains here also.
I am totally disappointed and regretting to purchase RAK products.

I hope RAK will take this matter seriously.

My Contact [protected],...

Purchased RAK wash basin, wash basin half pedestal, flush tank and flush tank cover 5 yrs before.Now all these having scratches and flush tank is leaking through these scratch line.
These materials I purchased from OUR OWN MARBLE HOUSE, IRINJALAKUDA P O, THRISSUR DISTRICT, KERALA-680125 with invoice no:03381 on 26/02/2013.
When i complainted there, they asked to submit a complaint to RAK portal online.
So i humbly you...

Hi team,

I have used used rak ceramic product in my house product are floor tiles toliet sheet and wash basin, unfortunately i am not satisfied with quality of wash basin.
It is day by day gradually cracking it own... First there will be thin line and gradually it will crack... I have purchased that product paying 12 k indian rupees.

Also being a such a big brand i belive company should be more concerned...

I have purchased two numbers of karla model wall mounted closet which does not cleaned completely in a single flush. I already complained this to the agency and one service person visited and he noticed my complaint, it is about three months back again i follows him and last time he told to me that he informed this to his service engineered waiting for their order. But i am still with my complaint, please give me a solution i am ullas kaithakkat...

I had purchased a best quality western closet with its water tank of rak ceramics from melathil hardwares, thatta road, adoor on 12th november 2015. But 6 months ago i had observed some hair line cracks on both the closet and its water tank, but i didnt take it seriously. Now the cracks have developed further and the closet and its water tank have multiple clear visible cracks. Immediately a fortnight ago i informed to melathil hardwares...

I had purchased tow rak wc from amset steel in 2016 which were working fine. Today one of the wc water tank broke by producing a sound no body was using the closet. There is no cause for the brakage. It has developed a crack from top to bottom and it is of no use to us. I request you to depute somebody to check whether it is a manufacturing defect. If so kindly make arrangemnents to replace the same, any charges in this connection can be...

About five years back, i have purchased few ceramic washbasin and bath wares of RAK make for my newly constructed home.Te washbasin which we are using in the dining room have developed numerous cracks making the look very ugly.I also attach the snap of the washbasin for your understanding.I would request you look into the matter and replace the product as it is due to manufacturing defect...

We have applied rak meter × meter tiles in my home 6 months back.
Since we start using it without doing any thing on floor it started getting rough. Automatically marks are occurring on surface all over the floor.

Our architect suggested us to choose rak tiles saying it's one of the best brand but this is serious grievance now.

Please look into it.

Regards
Ashutosh sharma
90391...

Dear sir,
2 pcs of comodes started developing hairline cracks on top of the surface out of 5 comodes bought in 2013/14. This was bought from bhavani enterprises udupi karnataka. Looks like hidden manufacturing defects.

Please note that i used to supply forklifts to rak. Uae plate through kanoo mahinery. And i am ardent supporter of rak ceremicsras products.

Kindly investigate and revert

Don...

From dated:[protected]
Muralidharan. A. R ambadampadavil house, thalayolapparambu. P. O pin – 686605, thalappara, kottayam, kerala to sri. Ragesh (Mob.[protected]) asst. General manager (Kerala) rak ceramics india (P) ltd., thammanam p. O, pin-682032, kerala, kochi
Sir, sub:- manufacturing defects and poor quality of rak parking tiles - compensation...

I have purchased sanitary wares for my hose around 4 years back from njarakkal hardwares, ernakulam district kerala.

The closets showing several cracks since two years. The retailer has given a complaint registering phone number ([protected]). Unfortunately the number is not picking up even after repeated calls. I believe rak is one among the standard brand the take care their customers issues to keep up the warranty promises....

The dealer vaigai sanitary wares mylapore chennai has not responded positively towards my complaints. On 24th january 2018 i had registered a complaint in your customer care, and one of your service person mr sethu came and took some photographs of the damaged wash basin. No positive response seen on the part of company so i had to call the customer care number again and they gave me mr mahadevan contact numer and asked to contact him i had...