Rak Ceramics India — Cracks and damages in WC and Washbasins

Address:

Puthiyaparampil, CMC 34, Cherthala, Alleppey, Kerala, India

Dear Sirs,

Sub: Complaints regarding WC (Hanging) and Washbasins.

We had purchased and installed 2 wall mounting hanging western closets and 4 washbasins for our new house in May 2014 from Knowell Ceramics Kochin.

As we are working in Gulf, we use the products only during our yearly vacation visit of one month in a year, and accordingly, total usage is hardly 6 months since its installation.

Now we have noticed that 2 WC and 2 washbasins showing cracks and damages and cannot be used further.

We purchased RAK products by trusting the quality of the product and goodwill of the company though other brands like Cera, Jaquar, etc. were available in the market.

We have lodged a complaint in RAK Kochi, Kerala office but not received a positive and responsible answer yet.

Therefore we request you kindly solve our grievances by replacing the damaged products at the earliest.

Thanking you
Paul Thomas