Jaquar Customer Care
Jaquar and Company Pvt. Ltd.
Customer satisfaction rating: 50%
Submit a Complaint
685
COMPLAINTS

Jaquar Customer Care

Jaquar and Company Pvt. Ltd.

Website:
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Address
Plot no 306, Udyog Vihar, Phase II
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4027
down
693

Phone:
Phone:
up
1222
down
237

Fax:
Fax:
+91 12 4234 6531  
+91 12 4234 6532  

Customer satisfaction rating
50%
Complaints
685
Pending
62
Resolved
325
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Jaquar Complaints & Reviews

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Jaquar — jaquar countersunk wash basin kubix uneven surface on both sides

 M Khader Basha on Nov 9, 2019
I have purchased a wash basin jaguvar counter sunk kubix model from a major dealer in chennai on 26.10.2019 which was supplied on 28.10.2019. I have made cut opening of my plywood table top as well granite on 28.10.2019. While placing on top, the surface unevenness was noticed. Even upside down uneven surface was noticed. I made my complaint on tollfree number and my no is 00147399. Service rep called on 29th and asked for photos which i sent. Then he gave a reference of jaguvar chennai manager number and asked me to call. After speaking to him, i have sent all photos of new wash basin showing unevenness...
Complaint comments  Read comments [1]Complaint category Appliances

Jaquar — embarrassing after sale service

 sprmohd on Nov 7, 2019
We bought a 3 litre water heater. After a year it started leaking lightly. We thought it was fixing problem and as we need it we ignored it.

Later it was leaking very badly. We called the plumber and he informed us the inner heater is leaking. We called customer service and booked a for service. The service technician arrived and trickily got the satisfaction code sent by jaguar and he took the heater to repair it in his workshop at a charge. Even after 40 days he did not fix and return the heater. We don't know what happened to the heater. Calls to them are almost never answered....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Jaquar — steamer faulty

 Rajan4321 on Nov 7, 2019
Hi, i have purchased a steamer from jaquar, since it’s been installed it hasn’t worked properly. Many techs came but all in vain. I have spoken to different people and various levels. But all in vain. A month ago a tech came and took a part out of the steamer and never came back or contacted me. The person who was in touch, stopped responding. Pls help....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Jaquar — tap is not working

 Lakhvinder Arora on Nov 6, 2019
Water shower is not working properly shower tap none is locked we are try it open some time time it's working most of the time it's locked pls pay attention for this i have purchased company product because it's good but am feeling there may fed me pleas change this product soon thanking you lakhwinder arora saraswati academy nangloi chowk nai basti delhi 110041...
Complaint comments  Read comments Complaint category Institutes

Jaquar — jaquar taps & fittings

 Dr.UK on Oct 30, 2019
Dear Sir,
I registered my complaint last month through this forum. I have reported about rusted and bubbled Jaquar fittings and taps. I have noted the Jaquar service team's response in this site. I have e-mailed my address and details of problem once again to their e-mail address. Till now they have not replaced the rusted jaquar taps & bubbled fittings. Now six months over from the date of complaint to them. Kindly do the needful.

With Regards,
Dr. N. Uthayakumaran...
Complaint comments  Read comments [1]Complaint category Other

Jaquar — multiple faucets leakage and faulty and no permanent resolution is being provided.

 Anil.Agarwal63 on Oct 30, 2019
Hello team,

I have two very serious complains regarding two of jaquar products and i am unable to get a satisfactory solution.

1) i have purchased 4 jaquar health faucets nearly 3 years back and since then after every 2-3 months the lever goes loose and the water pressure is very slow. I have already placed a complain multiple times and every time the service guy visits and services it and again it goes loose. Lastly the service guy said that "this product of jaquar is faulty and the problem will keep on coming". Is this true? And what is the permanent resolution...
Complaint comments  Read comments Complaint category Utility Services

Jaquar — wall mixer has become rust with black dots

 Naveen Kumar J P on Oct 26, 2019
Actually i made a complaint first about the wall mixer has rust they gave a liquid and they charged around 250 for the liquid then why should you say its free service for 8 years and even after using the liquid again it has rust with black dots again i made a complaint the service guy came and he asked 500 rs for sending the tap for lab test and we refused to pay that instead we asked for the address and we told we will send it he refused to give that address and he gave area manager number and finally they didnt send for the test and they told if it went to test also we cant do anything it will...
Complaint comments  Read comments Complaint category House, Apartment Rental

Jaquar — tap leakage and shocks

 Amruta Dargopatil on Oct 24, 2019
The tap installed in our kitchen leaks and we get a slight shock every time we touch it. We contacted our local plumber but they suggested as it’s a Jaquar you probably need to file a complaint to their customer service. If you could please look into it since it’s been newly installed. Every time while we turn on the tap it generates a vibration with a sound too loud. There’s no wire nearby that could have caused it. We’ve checked that already....
Complaint comments  Read comments [1]Complaint category Utility Services

Jaquar — kitchen taps

 chaitra N on Oct 24, 2019
The tap knobs which are used to turn the taps on and off has come out and we are not able to use the taps completely the small nut which is inside is not there hence 3 taps has been spoiled ordinary plumber is not able to fix the problem. The taps has a warranty period of 7 years. We are using the taps only from past 1 year and it has many problems and no one is ready to attend the problem.
We opted for it since its a good brand but no use...
Complaint comments  Read comments [2]Complaint category Utility Services

Jaquar — pathetic service - no response in 10 days

 Gdisk Drive on Oct 22, 2019
Registered complaint on 12th oct.
No service agent assigned until 10 days.
Called customer care, they again made fake promise of sending someone same day.
Provide the service assured or don't sell your products by making fake promises.
This is very common with jaquar in our area. Have to keep calling them to resolve the issue. At times they close complaint without resolution or sometimes don't fix the problem properly.
Fraud company fake promises....
Complaint comments  Read comments Complaint category Appliances

Jaquar — basin mixer tap - defective product given

 shivkumarswami on Oct 22, 2019
I have purchase jaquar basin mixer tap from bhutan sanitary stores, hadapsar, pune as jaquar is world class brand. After installation of product i noticed it is defective and i had registered complain to jaquar customer service on 14/10/2019. I am following with them since last 9 days and haven't received any resolution. Its really disappointing that we are facing no water supply in basin just because of defective product. Calling again and again to customer care is of no use as they only follow their pitch. Customer care connected to area branch manager many times and the area manager is just promising...
Complaint comments  Read comments [1]Complaint category Products & Services

Jaquar — complaint against bangalore service manager avinash

 radiosandeep on Oct 20, 2019
My jaquar wc was broken with a broken toilet seat hinge. I logged a service request and the technician yakoob sharif said the part has to be replaced. But the spare parts department is refusing to replace it despite hundreds of reminders. There is this area service manager called avinash, who keeps giving fake commitments everyday, but does nothing about it. He then stops answering calls and i have to keep calling from new numbers. Everytime he answers the call from my new number, he stops answering calls from that number again. How many new numbers i have to get to catch this fellow on the phone?...
Complaint comments  Read comments Complaint category Other

Jaquar — health faucets

 donka on Oct 18, 2019
Health faucets 2nos purchased on[protected] from living lines, new resapuvanipalem, visakhapatnam. Lever is broken for one faucet and another one is leaking. I purchased 2nos health faucets from living lines, new resapuvanipalem, visakhapatnam. But from the last month, they are not working properly. The lever of one faucet is broken and another faucet is leaking. Please take the necessary action.
Thank you,
D vara prasad
Visakhapatnam...
Complaint comments  Read comments Complaint category Home & Garden

Jaquar — complaint of faucet single lever kit

 Vishal Mathkari on Oct 11, 2019
Dear Team,

Builder have applied jaguar bathroom single lever kit at every flat. We have received also warranty certificate from him. Last two years back we purchased new flat and we are facing problem in faucet single kit in my both bathrooms. I am highly disappointed with the accessories which have builder purchased from you. The issue which i am facing is there are removing tap of kit due to lack of threats so facing water leakage and every time pushing the kit and closing the water. Please provide the solution at the earliest as it looks very bad...
Complaint comments  Read comments [3]Complaint category Appliances

Jaquar — white spots developed on taps

 varun2329 on Oct 7, 2019
Dear team,
I have applied jaguar bathroom taps at my home just with the image or branding you are carrying across the globe but i am highly disappointed with the accessories which i have purchased from the local dealer. The issue which i am facing is there are n number of white spots developed on the every tap that is fitted at my home and they won't go even when they are washed properly. Please provide the solution at the earliest as it looks very bad when ever i open the tab and found white kind of spots present on the tap.
Regards
Varun chawla
[protected]...
Complaint comments  Read comments [2]Complaint category Utility Services

Jaquar — concealed cistern overflowing

 PRABHASH BANKA on Oct 7, 2019
I have installed my 5 new bathroom with whole new fittings from jaguar only. One of the five concealed cistern is overflowing. My registered mobile no is [protected]. I have received complain no[protected] days before. But no one called me later. Then i registered the same complain to your toll free number. Please do the needful. And manage to check my whole fittings once....
Complaint comments  Read comments [2]Complaint category Products & Services

Jaquar — jaquar scamming me

 DevM7 on Oct 5, 2019
I have ordered almost everything from jaquar for my bathroom but they have been laying constantly about the bathtub. I have seen a specific tub from prahladnagar (Ahmedabad) jaquar display center which they claim not to have and out of their capacity to deliver as they checked entire india for that particular piece they still have on their display center. Even after asking and confirming multiple times for that particular bathtub, mr. Virendra (Claim to be a head of jaquar wellness) confirmed for the same bathtub. After just apologising they are trying to solve my losses. I had designed everything...
Complaint comments  Read comments [2]Complaint category Products & Services

Jaquar — flushing tap issue

 Sumit Gautam999 on Oct 5, 2019
Flushing tap having issue since last four years, complain-ted many times to customer care but the work done by the technician is not permanent as i am facing the same issue again and again and no satisfactory result came till now.

Flushing tap do not return back to its position back once its pressed and due to witch water continuously getting wasted, kindly resolve the problem as soon as possible....
Complaint comments  Read comments [3]Complaint category House, Apartment Rental

Jaquar — 2 flush tank and 1 tap

 Payal sethi on Oct 4, 2019
Sir... I was complaining since 15 days but no accelation has been taken yet. Its really disappointing that we are facing no water supply in flush tank just because of neither working of buttons. Calling again and again to customer care is of no use as they only follow their pitch. U guys are not worth. Would like to talk to senior executive bt they put call on hold for 10 min. And disconnected. What the hell is this!!. This is my last attempt to aware u guys.. Lets see what happens now. My complaint nos. Are 00938454, 00970435, 00985020...
Complaint comments  Read comments [1]Complaint category Other

Jaquar — about damaged flush tap

 Rajni21041978 on Oct 4, 2019
My flush tap is damaged completely from inside this product is in warranty so help me out in fixing this issue! The condition of tap is very bad the water is leaking from the tap therefore it cause lot of difficulty while using irt therefore it is my rwquest to solve the issue as soon as possible please this is my kind request tyou to pay attention to my issue...
Complaint comments  Read comments Complaint category Products & Services

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