Jaquar Customer Care
Jaquar and Company Pvt. Ltd.
Customer satisfaction rating: 52%
Submit a Complaint
632
COMPLAINTS

Jaquar Customer Care

Jaquar and Company Pvt. Ltd.

Website:
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Address
Plot no 306, Udyog Vihar, Phase II
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3840
down
671

Phone:
Phone:
up
1150
down
221

Fax:
Fax:
+91 12 4234 6531  
+91 12 4234 6532  

Customer satisfaction rating
52%
Complaints
632
Pending
25
Resolved
323
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Jaquar Complaints & Reviews

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Jaquar — I flush not working qty 2 -with addendum

 Ashok105 on Aug 21, 2019
Complaint given on customer care of on 10 jul19 for one I flush not working. Person attended in 72 hrs. Said there was some problem with the I flush push button. Will come with replacement. Has not come till date despite repeated reminders to cust care. Spare push button doesn't take a month to for three hours. So I called local service centre. He said will send technician on 18 aug19. No one has come to attend even on 18 aug19 despite my sending reminder message and mobile calls repeatedly to service centre head on 18 aug19.
Thus one I flush remains off road (presumably for spare part )...
Complaint comments  Read comments Complaint category Appliances

Jaquar — I flush not working qty 2

 Ashok105 on Aug 21, 2019
Complaint given on customer care of on 10 jul19 for one I flush not working. Person attended in 72 hrs. Said there was some problem with the I flush push button. Will come with replacement. Has not come till date despite repeated reminders to cust care. Spare push button doesn't take a month to for three hours. So I called local service centre. He said will send technician on 18 aug19. No one has come to attend even on 18 aug19 despite my sending reminder message and mobile calls repeatedly to service centre head on 18 aug19.
Thus one I flush remains off road (presumably for spare part )...
Complaint comments  Read comments Complaint category Appliances

Jaquar — wrong guidance on inspection

 Keerthana Muralidhar on Aug 15, 2019
I have bought body jets and at every stage of the installation (After pipe connection, before plastering, before fitting jets) we have approached the jaquar person for inspection. At all stages the inspector confirms that the work done by the plumber is correct and only upon such a confirmation the tiles were layed. During the final step of installing the jets, the inspector says that there is a problem in the plumbing work and that the jets caps were not placed to the tile level and that the projected part of the caps were cut off (Which was told by the inspector to do so). All of this resulted...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Jaquar — taps servicing

 Rames Gulabani on Aug 14, 2019
The service provider of jaquar is cheating me by charging me heavily for minor repairs under pretext of changing parts this time when things went to the height when he charged me rs5215 invoice no 315 dt 01/07/2019 and rs655/invoice no 316 i have sent the parts for verification to the dealer for verification whose address he has given me but there is no response from them the address of the parts supplier is jaquar&co pvt ltd, 10. V. N street, next to hotel ramada, shivaji nagar, tasker town bangalore:560051...
Complaint comments  Read comments [1]Complaint category Products & Services

Jaquar — seat cover is not properly resting on base

 BOGA ADINARAYANA on Aug 13, 2019
I purchased a commode model sls - wht - 6855s
On 7/8/19. My plumber fixed yesterday. Today when i checked thoroughly base sitting, seat cover resting on commode. I found seat cover is dancing, not stable making sound etc. So it will be uncomfortable to use definitely. So this may be attended immediately to rectify by sending your service people.
Thanks
Adinarayana...
Complaint comments  Read comments Complaint category House, Apartment Rental

Jaquar — non supporting staff and delay in service

 LEENA DANDEKAR on Aug 12, 2019
Myself mr. Paresh potdar stay at upper govind nagar, malad east,. Since our bathroom commode flush part (Open flush liver) was not working. So we did contact area authorized person mr. Mangesh from malad east.
Five days back he just came to see and reply no need to change the part... And he joined the old one. After few minutes he left flush was not working... Since two days we are contacting him a lot but he has no courtesy to take our call
We have big function at home after two days and due to his poor service we are suffering. Following are his contact no. Provided by mr mangesh
Complaint comments  Read comments Complaint category Appliances

Jaquar — kitchen sink tap leakage

 Radhakrishnan E M on Aug 8, 2019
I had complained about the leakage of tap through the dealer m/s. Inter dec vatakara. Kozhikode district on 19th july 2019 they in turn intimated customer service centre jaquar. Jaquar messaged me in 25th july about the visit of authorised service personal. On 29th july i contacted customer care. After several phone calls customer care diverted the call to their ernakulam office. From there onr mr. Sreedharan introduced as customer care official promised me that technician will call on you to-day or at least tomorrow and told me that it is due to acute staff shortage the delay was caused. But to...
Complaint comments  Read comments [3]Complaint category Appliances

Jaquar — bad fittings no replacement in warranty

 [email protected] Com on Aug 8, 2019
Dear sir,

We had purchased this house 3 years back, we had filled many complaints against the tap and other fittings but no one turns up as the entire fittings in maya garden city our house no is i3 block 903 house no.. As the fittings were under warrenty even after writing complaints in the call centre no one turned up.. Kindly revert on this subject what makes call centre respond in time....
Complaint comments  Read comments [1]Complaint category Products & Services

Jaquar — no response

 tschitra Sambandam on Aug 7, 2019
Recently I purchased jaquar full bathroom needs and after finishing my fittings work for enclosure we r calling for the measurement to place the order 2 days they r telling we r coming but no proper response, we selected jaquar because he were told that customer services r very good from my builder side, but my own experience is very bad.by T.S.Chitra, Avadi....
Complaint comments  Read comments [1]Complaint category Lawyers and Attorneys

Jaquar — ref no. 00638431 wall hanging flush seat replacement

 ManpreetMonu on Aug 6, 2019
Sir,
I purchased wall hanging flush seat of jaquar on 01/06/2019. It has a technical fault as from its back itwo water come out from two holes while flushing the concealed tank. Videos and photos are attached. On 01/07/2017 I registered a complaint on customer care . Your engg. Visited the place and found that there was a fault in seat. He made a video and took pics. and told me that the company will call you within three days. But I didn't received any call or message from the company. I call numerous times at your customer care at last they took Mr. Kamal Preet on line who assure me that...
Complaint comments  Read comments Complaint category Other

Jaquar — terrible service

 tandonanil on Aug 1, 2019
We bought jaquar bathroom fittings including basin mixers, shower cabinets etc; 4 years back. Soon after installation, the electroplating (Chrome finish) started tarnishing. We tried rubbing and cleaning with cloth, but it showed no improvement. We were not aware then that their products came with a ten year warranty. We are now looking to buy bathroom fittings for another apartment, and visited the jaquar orientation centre in defence colony, new delhi to see their product range. I mentioned to the sales person about the tarnishing issue with our previous purchase. He informed me that jaquar will...
Complaint comments  Read comments [1]Complaint category Appliances

Jaquar — jaquar flush system installed in toilet

 Ashok K Bothra on Aug 1, 2019
I have bought a complete toilet flush system of jaguar before 2 years and now i am facing problem of leakage in the same since last 2-3 days. Water is pouring from the flush tank during the whole day from the system which needs to be replaced or repaired.

Kindly arrange for technical person at home for repairing purpose.

Your early response in the matter is highly appreciable...
Complaint comments  Read comments [1]Complaint category Society & Culture

Jaquar — flush button

 Kamla Tolani on Jul 28, 2019
Mumbai
28th july 2019

I made a service request on the toll free number 16/7/19 for my flush not working. When pressed the water kept flowing and would not stop till the spring was manually released. A technician from kartik enterprises visited on 17/7/19 and looked into it. After the technician visit the flush started releasing immediately after pressing. As a result hardly any water flowed into the pot unless the flush was kept pressed.

I lodged a complaint again, on 22nd july. The technician visited on 23rd july and now my flush is not working at all.
Complaint comments  Read comments [1]Complaint category Utility Services

Jaquar — jaguar

 SusanVarughese on Jul 26, 2019
We had renovated our house in 2017 and replaced all our wc's with jaguar products, owing to its quality, reliability and after sale service. We bought it from dealer cochin saniwares br. Poothotta kochi

Unfortunately, before even we used it, i observed a hair line crack on the closet. This was immediately informed to the dealer and he told us that he would register a complaint. Nothing happened for months together. Again we approached the dealer and he promised to re-register the complaint. This time two techs came, checked, were convinced that it was faulty product and promised to...
Complaint comments  Read comments [3]Complaint category Home & Garden

Jaquar — shower water mixture

 Sonai Roy on Jul 26, 2019
Dear sir,

I am writing to let you know that jaquar local service provider not responding last 3 weeks and my newly made bathroom could use due to that.

Let me explain my situation.
I am sanjib b. Khan form habra, west bengal. India. I am using jaguar product from 2009 and i am happy to use the product. I got problems several times and the previous service provider responded well.

But this time i am extremely disappointed with the service. I complained and a technician has come and he fixed within 30 minutes. After he left, i test the waterline,...
Complaint comments  Read comments [2]Complaint category Appliances

Jaquar — rain shower/maze shower with panels

 Dr MeenaP on Jul 25, 2019
I had bought 3 sets of showers with panels in 2017 for my new apartments from the local dealer in puducherry. Unfortunately, all the three were of very poor quality and steel coating started peeling off within a period of three months. Complaint was made repeatedly to the dealer and finally they came to check the three and informed that they would need to contact the headquarters and get advise for way forward. Follow-ups did not yield any results.

At the time of purchase it was informed that the quality is of the highest grade and carries a full 10 year warranty....
Complaint comments  Read comments Complaint category Home & Garden

Jaquar — i am complaining about my jaguar toilet fittings and hand shower and sensor pipi

 Asha George mathew on Jul 20, 2019
Dear sir,

This mail is to register complaints regarding toilet fittings, hand shower and hand sensor pipe.

Toilet fittings - flush tank not working properly
Hand shower - hand pedal got broken
Hand sensor pipe - socket got rusted

Please register my complaint and do the needful as soon as possible. It is satisfactory if you could mail me back about my complaint status through my mail id [protected]@gmail.com. Please update me soon....
Complaint comments  Read comments [2]Complaint category Home & Garden

Jaquar — wall mounted cistern

 Chaudhury on Jul 20, 2019
I have registered my complain on 15th july'19 for wall mount cistern (Complain #[protected] with jaquar customer care, which is not working at all. But whenever calling to customer care they are transferring my call to seniors and the call were disconnect many times. After trying lots, once i get in touch with them they made a conference call to chennai. Chennai office asssured that immediate they will get back to me but past 5 days over no one has stand up neither contacted nor resolved. I got fed up to call them continuously without success and harassed by jaquar like anything. They are interested...
Complaint comments  Read comments Complaint category Utility Services

Jaquar — jaguar pipe fittings

 Sivashanmugam Balachandran on Jul 19, 2019
Jaguar pipe fittings surface coating is pitted and damaged within 6 months o[censored]se in a new flat. These damages are due to poor quality of surface coating. My complaint and repeat calls are not being attended. Without resolving my complaint jaguar have closed my complaint number
00091032 registered with their toll-free customer care number. Please take up with jaguar and get my complaint attended at the earliest....
Complaint comments  Read comments Complaint category Building Developers

Jaquar — fraud dealer & service staff and useless warranty

 Ghese on Jul 19, 2019
My flush valve was not working, after i had booked my complaint, the service guy came after a week. After completing the work he asked the service charge, i told it is under warranty, he handover a bill to my wife a bill of rs.920.00. Two stopper bush each rs.350.00 and one sealed washer rs.220.00. And he told there is no warranty on plastic and rubber items inside the flush valve, so you have to pay for it. Nicely he cheated my wife and took money and gone. He added one stopper wash extra instead of his service charge. We can see the corruption on his bill too.

My question is:-...
Complaint comments  Read comments [2]Complaint category Appliances

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