Jaquar Complaints & Reviews

I m Jaquar customer and facing problem to toilet sheet water leakage and diverter in hand many times, I have raised many times compalint and always your agent Mr. Kanihaya came and repair but again same problem incurred within 2 or 3 days, Many times my tolets and bathrooms not workng. Your agent suggestted us to install water softner machine, when in same colony many Jaquar user's used your products without any softner machine. I sure...

I have requested for a service of my diverter which became hard and technician visited on 22 April 2025 and he removed the jaquar handle with his device so hardly so diverter falls down and get damaged. On the same day i tried to reach company but after 6 pm customer care closes so i called on 23 rd April to your customer care and they conferenced the call with service centre (Ranchi) regarding the same and service centre told me to wait...

I'm not sure who to address this issue, but I'm sick and tired of having to call your stupid no and receiving no response from there. Finally, one day some idiot from your company came and he checked it and said he will come back again and never bothered to come back but very conveniently took money for the so-called service he did. Honestly its truly irritating that i have to follow up on this so many times.

GET MY BATHROOM...

I am writing to express my deep dissatisfaction with the unresolved issues related to Complaint No. 00931017 with Jaquar, which I initially raised on June 14, 2024. Despite numerous follow-ups with Jaquar customer care and a commitment from your regional head in Kolkata to resolve the issue, nothing has been done.

Furthermore, I escalated my complaint on "X" social media, but even after that, the problem remains unresolved. The commode and bath shower are essential requirements, and I am extremely disappointed that Jaquar has not taken any action to repair these critical bathroom fixtures for the past two months.

This ongoing lack of service is unacceptable. I kindly request your immediate attention to this matter and urge you to help resolve the issue as soon as possible. Your prompt action would be greatly appreciated.

Thank you for your understanding and cooperation.

Sincerely,
Saroj Kanjilal

Toilet flush valve not working. water has been continuously pass from flush....

We have recently purchased couple of items from Jaguar dealer in Jaipur, Rajasthan such as WC including Seat cover, WC Tank, Basin, Bath fittings etc.
When these item were opened for installation by our plumber, we really that the WC Seat Cover had a crack which broke while installing. We then raised a complaint for the same.
Complaint number: 00408407
The company's representative came and checked the product and have raised a job card for the same 2 days back. Yesterday, we got the information that our request for replacement has been rejected citing mishandling. I had tried conveying to the company that we haven't even used or installed the product and it's still in the box and that this crack could be due to either the lack of proper packing or the material quality being subdued or could be due to any mishandling at their end while transportation.
Products being brought from reputed companies like Jaguar are expected to be of highest standards and not come with cracks or crack so easily due to lack of proper packaging. I want the WC seat cover to be replaced by them.

Flowing of water do not stop after filling the cistern. The cistern is in use since Feb, 23 and the problem started since April'23. Till now, complaint logged 5 times and problem fixed temporarily everytime. In the last visit by the technician on 16.02.2024, he observed that one part is to be replaced and accordingly he ordered for the same to the company. But till date, i.e 04.03.2024, the part is not replaced and we could not use the cistern since Feb'24.

The shower also has problem. Water keeps coming in drops for hours, after its use. It do now allow the bathroom floor to dry up.

There is leakage in toilet faucet..wash spray.

I have a complaint raised on 22/02/2024 with the ref no. 00305733 and my registered mobile number is [protected].
I was assigned an attendant named Amaan but he refused to come. Instead he is sending one of his colleagues, Sufiyan. Previously I have faced service issues from Sufiyan and even escalated the issue. Sufiyan does not at all know how to repair. I even requested Amaan to take up the complaint timely as my guests are facing...

We requested for routine checking of the bathroom fitting and kitchen tap for proper cleaning of the net more than two weeks back while Jaquar team visited the Society (E902 Palm Village, Desumajra Kharar, Mohali Pin 140301).

The technician himself damaged both the fitting of his own and thereafter, the supervisor (Mr. Ravinder Singh) who was also visiting that day was called by the technician in my flat.

On inspection, the supervisor agreed to replace the fittings damaged by the Jaquar technician and took that part damaged and were told that these will be replaced by new parts. It is already more than two weeks and it is going to be three weeks now. Despite repeated phone call, that person Mr. Ravinder Singh is not picking up the call deliberately, ignoring calls and we are in total confusion about the services provided by the Jaquar and the credibility of the Jaquar technician and the supervisor in their services.

Given these circumstances, we seek serious intervention by Jaquar authorities to get my issues solved as soon as possible.
waiting for your reply.

We log a request for Guidance and installation of 1000 x 1000mm Archimedes steam module Jaquar on 15.02.24 vide no.00037123

Complaint registered on 09th January Via complaint number 00057797. The same was closed saying part will come and fitting will be done in due course. However no part was received and no solution provided by the company in the next 18 days. Again had to register same complaint on 27th January Via Complaint number 00156393. Today is 15th February and till date no solution is provided by the company. On enquiring today, was informed that the said part is not available with the company and they can't tell when it will be made available. On constatnt pressing from my end, got a vague answer that it will be available within 1 month. I can't understand how such a company can't provide parts for over 2 months of the products manufactured and sold by them.

Sir
I have complaint on jaquar tap but no any one come at and close service request .
[protected]

MY name is vansh Chaudhary I am facing many problem from jaquar washroom seat from last few months because water is leaking from cistern and is making reddish marks on the seat and i have complaint many times to jaqaur toll free no the plumber came many times and they clean it only they don't have a proper solutions also why water is leaking again and again. I am requesting to jaquar company that please understand my problem that i am facing Asap
Thank you

There have been complaint about Concealed Flush Tank Leakge to jaguar.
Their technicians have visited multiple times each time they are replacing one or another part and charging for the same. The technician does not know about the details and thus overduly charged for replacing even a working part. They demand forcefully happy code otherwise they are not ready to leave the home.

Multiple visits for exactly same problem...

I am a civil Contractor from Navi Mumbai, Maharashtra India writing to express my dissatisfaction with a recent purchase of a Stop Cork from Jaguar company. The product was acquired through Master Plumbing, situated in Maratha Bhavan Building, Vashi, Sector-15.

Upon fitting the Stop Cork, it became apparent that the spindle was entirely non-functional, resulting in significant water wastage. Despite promptly notifying the shop owner of the issue and requesting a replacement, we were informed that it would take 24 hours to address the matter. Faced with this delay, we had no choice but to procure a replacement spindle from an alternative store.

What is particularly disappointing is that a product supposedly backed by a 7-year guarantee failed to operate for even a brief duration.

Given the inconvenience, additional expenses incurred, and the breach of product quality expectations, we are compelled to explore legal action against both Jaguar company and the shop owner. This public complaint serves as notice of our intent to seek appropriate compensation for the losses incurred.

Sir,

This is very depressing that after selecting a known brand for the cistern(CONSEALED), our problem is not getting resolved.
We have purchased the same on 30th of Nov 2023 and today is 06th of jan 2024. In this 2 months we have suffered like anything because water is leaking all the time.
We keep on lodging the complain your people come and service the same and again the same issue.
Please understand...

Water droping continue...

Since the purchase in March 2023, I have made complaint 3-4 times for diverter issue and it was repaired by executive as well but still it came off
again. I dont understand why jaquar product is so bad. I really dont understand, every 2 months there is problem with this diverter.

In our master bathroom diverter is very difficult to handle.