Jaquar Customer Care
Jaquar and Company Pvt. Ltd.
Customer satisfaction rating: 49%
Submit a Complaint
484
COMPLAINTS

Jaquar Customer Care

Jaquar and Company Pvt. Ltd.

Website:
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Address
Plot no 306, Udyog Vihar, Phase II
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3202
down
554

Phone:
Phone:
up
893
down
161

Fax:
Fax:
+91 12 4234 6531  
+91 12 4234 6532  

Customer satisfaction rating
49%
Complaints
484
Pending
19
Resolved
230
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Jaquar Complaints & Reviews

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Jaquar — leakage of bathroom mixture

 Saleem Mohammad on Oct 17, 2018
I am facing water leakge problem in my bathroom mixture.I have called Many time to customer care but they did'nt took any action.This is also affecting my house.In three years this is third time the same issue. They sent there plumber after many calls but this time this is very serious matter.The water is leaking 24hours due to this im facing the problem of dampness and my water tank got finish very early every time.I m requesting that please take an immediate action to resolve this problem.
Thank u......
Complaint comments  Read comments Complaint category Other

Jaquar — shower and wall mixer - very poor quality of service

 Shefali Misra on Oct 17, 2018
Extremely poor quality of after sales service by jaguar. After reviewing the 'gold standard' service standards advertised on the website, i purchased a shower and mixer for 9000 rs from m/s gupta sanatary ware. The product was defective and the installation was wrongly done. As a result the hot and cold water mix. The initial service request was met with a 'vip plumber' mr ahmead coming in and rendering a diagnosis that 'nothing could be done'. He left without any actual support.

The second service request no 00910627 was neglected for 1 week. # the manager at the call center [protected]...
Complaint comments  Read comments Complaint category Appliances

Jaquar — bathroom flush tank not working

 Grandindiaimpex on Oct 15, 2018
Sir

We have purchased the different bathroom material from surface creamics 43, kailash enclave, near rama market, pitam pura delhi34 vide thier bill no. 1121 dt. 12.5.2018 and fitted in our office at namly grand india impex at 10703/35 at qila kadam sharif, jhandewalan nabi karim, paharganj, delhi-55.

The complaint being related to flush tank is not working i. E. Water supply problem, even full water pressure is available.

You are request to kindly send your person to look up this matter and make a necessary action to resolve this problem.
Complaint comments  Read comments Complaint category Appliances

Jaquar — bath shower

 seshan77 on Oct 15, 2018
We bought bath shower in june 2018 and started using from july/aug after
House completion... We have put a grundfos motor for maintaining pressure as well. We installed a instant geyser 2 weeks back but since then the shower is not
Working properly.. Sometimes pressure is there but other times its very slow or not coming at all. We approached the shop we bought this from - lakshmi sanitation, chennai - but they advised to approach jaguar directly on toll free number. But this toll free number is not going through....
Complaint comments  Read comments Complaint category Appliances

Jaquar — noorsteam nsc-chr-mu000bw000x

 Sheela Mundhada on Oct 14, 2018
We are running a commercial gym parlor and spa centre. We are mundhada family. We installed steam bath by jaguar because of name and fame. The installation took place around march 2016. The bill was raised on 22.2.2016..
We actually started using it from the late months of 2016 or early 2017.. This was because we could not finish the spa room properly. We used the same steam bath only twice or thrice and sth went bad and we stopped using. The dealer who had taken our order was informed and he lodged the call to service centre. They came and said that there will be some expense. We were not...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Jaquar — misbehave and wrong guide

 Bharat Roy on Oct 14, 2018
My req no 00903288 date 11.10.2108

A techinocation came on 13.10.2018
And he asked me a warrant card.
Where i told the person that i dont need any repairing complain.
I need only a installation guide as all the product of jaquard is 8 days old.
But instead of understanding my word.
He started rough behavuour and scold me lots.
He told, i will guide only if i haire his plumber.

It seem that' he also doing plumbing contract constuction work also.

He cant guide untill i am not hireing his plumbing.

I...
Complaint comments  Read comments [1]Complaint category Other

Jaquar — cracks in wash basin

 Sushant Singhal on Oct 13, 2018
I have got cracks in my wash basin and despite numerous complains and follow ups i am taken aback to get it replaced despite the jaguar executives confirming that needs to be replaced. It's been 3 years i got it installed and 2 years of me trying to get it replaced but all in vain.
Evertime i hear the engineer visits and says we will get this replaced but till date the replacement is not happening.

I request you to please take necessary action at the earliest, otherwise i will have to shift to some another company for all the fittings

Regards
Pradeep...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Jaquar — water closet flush tank leaking

 Suniyappan on Oct 12, 2018
Dear team,
I was complaint about my bathroom flush tank. It was created 28-sep -18 reference is 00860272. Still not yet repair. One technician was came with out any material and he promise to me, he will comeback next day with material. But unfortunately he was not came and i try to call him several occasions he was not respond. Technician number is 0091 [protected] so, please assist to me to get it done as soon as possible.
Kind regards,
Suni...
Complaint comments  Read comments Complaint category Home & Garden

Jaquar — service required not responding

 Reddynk on Oct 11, 2018
Iam a customer of jaquar bathroom fittings i have purchased two walmounts of jaquar, but they are not working properly. For this problem i have given a compliant to the company on 17 sept2018. But till today anybody not responding about this, so kindly take action on company and give me a sufficient service for me
Thanking you
Complaint message attached...
Complaint comments  Read comments Complaint category Appliances

Jaquar — shower push button is not working properly

 ranbir.singh1767@gmail.com on Oct 8, 2018
I am staying in just newly constructed building nisarg greens in ambernath east dist thane, my shower push button is not functioning properly in my master bedroom toilet. Kindly rectify since it is as good as new. Also the jaquar make commodes cover got loosen. Kindly rectify. Regards, ranbir singh flat no 905, bldg no 6. Nisarg greens, ambernath east, dist thane...
Complaint comments  Read comments Complaint category Products & Services

Jaquar — leakage in toilet concealed tank

 Surjeet Singh8899 on Oct 6, 2018
I am facing water leakge problem in jaquar concealed toilet tank. I have installed this tank 15 days ago and from starting day it is leaking.
I am unable to use it and feeling waste of money. It is also affecting my house.

Surjeet singh
Phn no [protected]
Mail - surjeetkulria8899@gmail.com
Add - hno 2444, sec 20, part 3, huda colony, sirsa, haryana 125055...
Complaint comments  Read comments Complaint category Other

Jaquar — jaquar newly installed sensor tap is not working, complaint has not been resolved since last 3 month despite continuous follow up

 Danone on Oct 5, 2018
Dear Sir/Madam,

We use most of Jaquar fittings in our plant. In month of June we installed new Jaquar Sensor tap but it was not working. We called Jaquar Chandigarh office, initially we were told that to write mail to asi02-chd@jaquar.com and Rsh-n@jaquar.com accordingly mail sent and informed about the matter. The series of mail communication screen shots is attached for your reference. After registering complain service provider came after one week and inspected the part and came up with the same observation of getting battery extremely hot after connecting. He went back and reported...
Complaint comments  Read comments [1]Complaint category Food

Jaquar — wash basin with corrosive marks on its surface

 sgtonly on Oct 5, 2018
Wash basin model ars-wht-39801, bought on 6-apr-2018, had corrosive marks appearing on surface (Photo attached) from end of july. Phoned customer care[protected] to lodge complaint on 13th august with sr 00714806, and i was asked to share the photo of defective basin at another phone number[protected], nivesh singh as per truecaller data.

Since 13th august, i had called up customer care to check status every 10 days, and everytime i was told the following exact lines:
- case is under review for replacement
- photos are yet to be received at head office
-...
Complaint comments  Read comments [2]Complaint category Appliances

Jaquar — jaquar newly installed sensor tap is not working, complaint has not been resolved since last 3 month despite continous follow up

 Danone on Oct 4, 2018
Dear sir/madam, recently we installed jaquar senson tap in our plant. Since installation there is continous issue is connector, ie and solenoidal valve. Team from chandigarh office visited 4 times but still problem is not resolved. Earlier complaint number is 00822948. Team has taken part for replacement but has not returned back and installed since long....
Complaint comments  Read comments Complaint category Food

Jaquar — senor tap repair pending

 yashk008 on Oct 3, 2018
Hi, Hi, my name is shashank kapoor and i have purchased the sensor tap in 2013 and for its service i have to wait for 6 months because the part is not available and now the second time i complained about the range problem in jaquar then on 16/07/2018 service engineer mr. rajkamal visited and told that the remote for setting range is not available with me i have made the request for it and he gave the service job in which he mentioned the repair is pending then i waited for my repair then after one month no service person visited then again i logged a complain on 15/09/2018 and i told them that i...
Complaint comments  Read comments Complaint category Other

Jaquar — defective health faucet sold

 jb9 on Oct 3, 2018
Bought a health faucet from a jaguar dealer on 22nd september. Piece was defective and had a constant leak once connected. Told dealer who didn’t replace the piece but lodged complaint with company/customer care. Have been running after the dealer and the company for the last 10 days to get it replaced, to no avail. The company’s customer care number is not reachable, dealer is not responsive. It’s absolute customer harassment from a non responsive, non accountable consumer products company that claims to be world class. Please help with getting this complaint to the right channel. Invoice...
Complaint comments  Read comments Complaint category Products & Services

Jaquar — I m complaining regarding jaquar services

 Ridhima Charak on Oct 1, 2018
We have bought all bathroom products taps, flush tank, shower nothing is working properly n when we call ur service center they dont come on time after complaining again n again they come dont come n when they come ask for service charges under warranty period also n its they r not able to fix it so please help me with this issue n tell me how can i solve it?...
Complaint comments  Read comments Complaint category Other

Jaquar — concealed cistern leakage

 yashk008 on Oct 1, 2018
Hi, my name is shashank kapoor and i have purchased the product of jaquar in 2013 since then i am facing lekage issue in concealed cistern. After purchasing and installing the product and within 15 days i have complained for service then the engineer visited and checked and told me that when you flush then after flushing just check that the cistern syphon is perfectly fit by pressing the flush button again but how many times i will check that then i complained again then the engineer told that the only solution is to take out the tank from the wall and reinstall that. But after many complained the...
Complaint comments  Read comments [2]Complaint category Other

Jaquar — regarding toilet commode

 Rajendrababun on Oct 1, 2018
Wall fitting toilet commode bush collapsed and broken. Commode came off the wall. Action of toilet seat also gone. The toilet commodes' bush on which the bolt from wall rests is damaged and the commode has come off the wall. When i flush it the entire water comes off in the floor. I can't use the toilet. It is almostone and a half years since i started living in the newly constructed house....
Complaint comments  Read comments [1]Complaint category Other

Jaquar — wash basin high end faucet incomplete installation

 Manoj Jaswani on Oct 1, 2018
Inspite of following it up with your call centre, service manager, area manager, regional manager my complaint remains unattended due to unprofessionalism and carefree and irresponsible attitude from jaguar team. Following it up since 8months. Holding all records on email, voice calls, complaint nos to build a case. This complaint is an other try to see if i can be heard. Awaiting... Manoj jp nagar blr 560078 [protected]....
Complaint comments  Read comments [1]Complaint category Products & Services

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