Jaquar Customer Care
Jaquar and Company Pvt. Ltd.
Customer satisfaction rating: 51%
Submit a Complaint
531
COMPLAINTS

Jaquar Customer Care

Jaquar and Company Pvt. Ltd.

Website:
FacebookLinkedInGoogle+Youtube
Address
Plot no 306, Udyog Vihar, Phase II
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3398
down
599

Phone:
Phone:
up
967
down
185

Fax:
Fax:
+91 12 4234 6531  
+91 12 4234 6532  

Customer satisfaction rating
51%
Complaints
531
Pending
9
Resolved
269
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Jaquar related photos (74)

Complaints with pictures are more trusted and informative    View all

Jaquar Complaints & Reviews

Sort by:

Jaquar — flush valves are not working properly

 Vinaymakam on Dec 10, 2018
We purchased complete range of jaguar products for our restaurant. But the flush valves are of worst quality. We are too much tired by repairing them very repteadly. The springs will get jammed always. If once the problem occures it takes minimum 2/3 days to get it repaired, mean while a lot of customer comlaints has to be attend by restaurant staff which adversly affecting our reputation and google reviews.
So here with we are requesting the co. To send good technical person and replace the inner assembly.
We purchased all materials from chabria
& sons /shivaji nagar, bangalore.
Complaint comments  Read comments [1]Complaint category Restaurants & Bars

Jaquar — low standard service

 sarjit singh on Dec 10, 2018
Dear sir,

Refer to my consumer complain dated 21 nov 18 would like to inform you that i have not received any solution from jaguar.

On other hand fresh complain were registered by me on 08 th dec 18 complain numbers are 01101373 and 01101393, would like to inform you that today at 1553 hrs, i have received sms from jaguar saying that my both complains are resolved... I am unable to under stand how without resolving and visiting site complain can be closed... After sale service of jaguar is very poor they don't have any control on after sale team and service.
Complaint comments  Read comments Complaint category Other

Jaquar — leakage from hot cold tap

 dnzaveri_69 on Dec 8, 2018
I have registered a complaint on 4.12.18. My comlaint no. Is 01085018. The plumber mr hiren has taken my tap for repairing. Since last 4 days, he is neither responding on phone nor fixing back my costly tap. Mr prakash from ahmedabad centre is trying to contact him but in vain. I am suffering as it is kitchen tap. Give me solution immediately as i will otherwise have to escalate the matter.
Regards, devansh zaveri (M) [protected]...
Complaint comments  Read comments Complaint category Other

Jaquar — instant water heater complaint

 CA Madhur Gupta on Dec 3, 2018
We have booked the complaint of instant water heater geazer on 05.11.2018 with jaquar helpline but the same is not being resolved even now on 03.12.2018 we are calling them constantly to resolve the same but no body came to resolve the same. Today on calling at the helpline i got to know that the complaint had been resolved by them though no body came to our home to resolve the same

Kindly look at the matter

With regards
Madhur gupta
[protected]...
Complaint comments  Read comments [3]Complaint category Water Heaters & Geysers

Jaquar — angle valve, wall mounted mixer, rain shower

 Kumar Developer on Dec 3, 2018
Hi,

We are developers by profession by the name of terra group and tulip hosuing.

We are trying to complain since four days.

I have used jaquar in many of my resdiential projects.

Facing serious trouble in my home.

Need urgent action.

Toll free number never works. Tried calling 1000 times.

Faridabads technician not attending calls properly.

There is leakeage in wall mounted mixer.

Angle valve below wash basins not working.

Leakage in rain shower.
Complaint comments  Read comments [2]Complaint category Building Developers

Jaquar — not receiving customer care number

 Maharshi Doshi on Dec 3, 2018
My kitchen tap is not working properly and it is in the warranty period l, so i tried to contact customer care no. Many a times, but all times it is giving the answer that all executives are busy on other call. Also i waited for much time on call but all the times it keeps on saying that all executives are busy. It is a method to fool the customers. So i request for quick reply....
Complaint comments  Read comments Complaint category Utility Services

Jaquar — 3 l water heater

 Akshat Rana on Dec 2, 2018
We purchased jaquar 3l water heater in november 2016. We have been uaing jaquar products regulalry but this time this product has not met jaquar standards. Its not working properly and we are facing issuse because of this. We are not getting hot water.
Request you to pl look into this, being a regular jaquar user, we would appreciate your help and timely action. We are having bills and everything.
Pl change this water heater as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

Jaquar — water heater alexa plus 20 ltr

 Vidyabiju_lakshmi on Nov 29, 2018
We bought a jaguar water heater with remote for our home. (Alexa plus hz 20 ltr) the heater was not starting up and we raised a complaint with the local service provider (Nexus enterprises, palakkad, kerala). They visited, inspected and said that the remote has a problem and will be replaced (Their service job card no. 1781 dated 22/10/18) further we were asked to follow up with jaguar toll free number in kochi and also with one mr. Dileesh @[protected]. Despite multiple attempts, we are not getting a commitment on when the replacement remote will be delivered. We have been using jaguar products...
Complaint comments  Read comments Complaint category Electronics & Appliances

Jaquar — subject complaint about your product geyser.

 NAGD College on Nov 28, 2018
To,
The general manager,
Jaquar and company,
Plot no. 306, udyog vihar, phase iind,
Gurugram – 122016, haryana

Subject – complaint about your product geyser.

Dear sir,
I have been using jaquar geyser for last 4-5 years. At present, it has gone out of working. I complained on customer care. One gentleman visited my residence and said that the company has been bi-furcated and the other one will look it after. My geyser is a. O. Smith mark.

I called on no. [protected] on 26.11.2018 and was told that it was...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Jaquar — hand shower and tap

 rinku650 on Nov 27, 2018
Plz send some body taps are not working and hand shower is not ok in one month i m complaining again for hand shower and also body jets of artize is having leakage so plz clear these three problem water speed is very less from the tap and flow of water and feel is not good so plz send somebody to see this today because we feel bad all the time at home about product...
Complaint comments  Read comments Complaint category Home & Garden

Jaquar — wall mixture 3 in one, needs fixing

 Sbhshettar Har on Nov 25, 2018
Purchased in august and fitted wall mixture 3 in one. Hot water flow is very much slow n less quantity. Complained twice with numbers 1) thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 01014652.
2) thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 01039020.
So far no action....
Complaint comments  Read comments [1]Complaint category Utility Services

Jaquar — faucets leaking in kitchen

 sbsin87 on Nov 24, 2018
I am a resident of 504, coral-a, shalimar city, delhi wazirabad road, ghaziabad.
The builder m/s mr proview had installed jaguar faucets in the entire society,

The vendor was combined enterprises, noida and there was a promise of 10 years warranty on the faucets.

The item started leaking after a few months.

The technicians from jaguar visited in may and put a washer and minimised the leaks although i had to try very hard to stop the leak.
The system is again giving the problem.

I registered a complain on jaguar customer care...
Complaint comments  Read comments [1]Complaint category Utility Services

Jaquar — no engineer came even after 3 times complaint

 Rajiv Berry on Nov 23, 2018
Previous complaints are not attended from last month i. E october
Complaint number is 926456 on 18/10/2018
Its been 35 days that nobody attended the complaint. We are not satisfied with your service. Please have a look at this complaint on prior basis.
This is really harassment we are facing.
Our showers are not working taps are not working.
I didnt expect this type of service from your side
Ridiculously worst service ever!!...
Complaint comments  Read comments [1]Complaint category Products & Services

Jaquar — iflush

 Shanthala Ganesh on Nov 22, 2018
I have been having trouble with the i flush system from the day we got it installed and every time the service people comes and checks and doesn't solve the problem at all it has been 3 years and i have lost count of the number of complaints i have filed is there a solution for this problem at all??? Every time the service person visits and puts the blame on some thing or the other and we run around to rectify it and again it's the same old story. The i flush just doesn't work at all...
Complaint comments  Read comments [2]Complaint category Utility Services

Jaquar — no service after sales. all thermostats fitting are worst.

 Goldy Madhok on Nov 22, 2018
After complaint service center. A technician comes and says he will come with senior.
No one solve my problem.
Company also not resolve my problem.
Self they close my complaint at customer care center without my satisfaction.
So much costly products and performance is zero leval.
I suggest everyone not go for jaguar and artize tharmostates.
If my problem will not solve. I will go to consumer court early....
Complaint comments  Read comments [1]Complaint category Appliances

Jaquar — bathtub mixer tap

 Avyaa on Nov 21, 2018
The bathtub mixer tap is not functional for the past few days. The hot and cold taps are not moving at all and we are unable to use the bathroom as the taps are jammed. This problem has been occurring consistently for the past few months and every time your person comes it becomes operational for 1-2 months and then we continue to face the same issue repeatedly. The mixer needs to be replaced for a permanent solution. Kindly send your person as we are facing a problem continuously and needs to be addressed asap...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Jaquar — bad behaviour of service person

 HEyuu kamnani on Nov 21, 2018
Service person was not ready to close main tap on terrace, how can i leave him alone and myself go on terrace. I have lift facility also but service person was very bad behaved person i have ever seen in my life. Please b noted. It's technician's duty to close the main tap. How could i know to close or open the tap and leave my home alone at the evening time....
Complaint comments  Read comments Complaint category Appliances

Jaquar — jaquar elena 15 litre geyser not working from day 1

 whoamiinthisworld on Nov 21, 2018
My registered service call reference is[protected]Registered on 3rd november 2018), my geyser has not been working from day1, the shopkeeper had asked me to call up customer care. I had lodged a complaint on 3rd november 2018 and was told that the technician has been assigned and will visit your place within 3 days. Post this i have called up customer care[protected] more then 10 times still no resolution. Each time i had called they said due to festivals this thing is delayed, now that all the festivals are over can you please process this request.

Calling customer care is...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Jaquar — jaquar geyser 60 ltr hitting problem

 essenzawellness on Nov 20, 2018
I can submit complaint on 15th november 2018. "01018767" this is the request number. My registered mobile number is [protected]. Today morning i get message that the issue is resolved. When i call your concern person who provide i=his personal number that he is the technician head [protected]. He told me today before 6pm he can resolved the issue. But now when i call him he did not pick my call....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Jaquar — sensor tap nal

 Suresh Kaushik on Nov 20, 2018
Dear sir,

My complained no is 01012323. I have complained on 14 november 2018 and technician (Mr hira) visit my office on 15 november 2018. He checked and told me battery box rusted it is not repairable and it is not cover with under warrenty. This product i have purchased from last three months and it is your responsiblity why it is rusted. I have attached orignal invoice copy please check it and rectify my problem as soon as possible..
Kind regards
Mob-[protected]

Suresh chand kaushik
Maintenance engineer
Hba india...
Complaint comments  Read comments Complaint category Appliances

Recently Discussed

(6 minutes ago)
Big Bazaar / Futurebazaar / Future Retail / Hometown
written discount were not offered when I went for billing
(1 hours 58 minutes ago)
Golden Forests India Ltd
amount not received
(1 hours 58 minutes ago)
Golden Forests India Ltd
Refund invested amount
(3 hours 7 minutes ago)
IndiaMart
prime pharmacy india
(3 hours 47 minutes ago)
Dewan Housing Finance Corporation [DHFL]
home loan-pending for disbursement-application no-01922689

Featured Complaints