Claimed

Jaquar Complaints & Reviews

1.2
Last updated Sep 20, 2023
Complaints 1619
Resolved
359
Unresolved
1260
Quick Links
Statistics
Share
Contacts

File a complaint to Jaquar

Having problems with Jaquar?

File a complaint and get it resolved by Jaquar customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Jaquar
Customer Service Contacts

Jaquar Phone Numbers

Toll free
1800 121 6808
4468
933
Phone
+91 12 4474 6800
1414
317
Fax
+91 12 4234 6531
+91 12 4234 6532
View all Jaquar contacts

Jaquar Website

Jaquar Head Office Address

Plot no 306, Udyog Vihar, Phase II
Gurgaon
Gurgaon District
Haryana
India
122016

Jaquar reviews & complaints(1619)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Vipin_G9
from Noida, Uttar Pradesh
Sep 20, 2023
Report
Copy

Address:Gautam Buddh Nagar, Uttar Pradesh

I raised this ticket in 31 July 2023 to get a new thermostat diverter outer part. My purchase not even completed 1 year but it got broke from inside. I was expecting this to be replaced without any cost but I was told that I will have to pay to get the new part. This was totally unexpected.

However, I paid advance of Rs 1000 on 5 Aug 2023. I am still waiting fir any update or part to be received.

Really disappointing service by Jaquar
Jaquar customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Mummy with avyukt
    Sep 13, 2023
    Sep 13, 2023
    This thread was updated on Sep 13, 2023
    Report
    Copy

    Address:Geeta nagar guwahati

    I have tried so mang time in jaquar customer care number but the number never connect anybody, so from where we get solution it's really looks so unprofessional...And the fitting of bathroom creates lots of issue...
    Jaquar customer support has been notified about the posted complaint.
    Dear Sir/Mam

    There is no details of customer, please provide the details of customer.

    Thanks & Regards
    Jaquar Group
    Customer Care
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      karishma chadha
      from Pune, Maharashtra
      Sep 8, 2023
      Sep 11, 2023
      This thread was updated on Sep 11, 2023
      Report
      Copy

      Jaquar Bathroom Mixer and Jaquar Wash basin damage

      Address:Kumar Princetown, building A-1, flat no-1104, 11th floor, behind Palace Orchad, Undri, Pune-411060

      I'm Mrs. Kiran Chadha. I had purchased a Jaquar Bathroom Tap Mixer (Hot and Cold water) and Jaquar Wash Basin both are highly expensive products and both are defective. The quality provided is so cheap/ defective that the Tap broke off and fell on the Wash Basin due to which the Wash Basin also broke and has chipped off. I have paid a high price for both the products and the purchase was done on 16th May 2022. The tall boy Tap Mixer has an...
      +4 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      R
      Rakhesh.B. Raj
      Aug 24, 2023
      Report
      Copy

      Address:Refer complaint Number

      Hi,

      Refer mentioned complaint subject and service call reference no. is 01175878,
      This is the 4th time raising a complaint about diverter getting hard every now and then the service person will come and do the greasing and go after several months again knob will get hard, the service person is suggesting us not to use hot water how funny where for bath generally we use hot water only that's why we choosen diverter.

      I think the Jaguar product itself is having some issues which is not suggested for hot water itsemz. I made a mistake of choosing Jaguar.

      This time again I have raised a query let's see what solution / suggestions they will give . Will write a review once the complainant is attended .

      Note : suggest not to go for Jaguar Diverter.

      Regards

      Rakhesh B Poojary | [protected]
      Jaquar customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        Garima1003
        from KOLKATA, West Bengal
        Aug 22, 2023
        Aug 22, 2023
        This thread was updated on Aug 22, 2023
        Report
        Copy

        Address:IA 299, SALTLAKE SECTOR 3, FIRST FLOOR
        Website:www.jaquar.com/en

        Commodes are leaking and i am trying to seek a replacement since the month of December. talked to 3 senior executive members, suman das, sameer das, soumen pal, but no reply. hence if I don't get reply we are moving to court
        +1 videos
        Jaquar customer support has been notified about the posted complaint.
        Dear Sir/Mam

        There is no details of customer, please provide the details of customer.

        Thanks & Regards
        Jaquar Group
        Customer Care
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Noor Arora
          from KHANNA, Punjab
          Aug 19, 2023
          Aug 21, 2023
          This thread was updated on Aug 21, 2023
          Report
          Copy

          Flush Tank not working since last two days
          Facing a lot of troubles
          +1 photos
          +1 videos
          Jaquar customer support has been notified about the posted complaint.
          Dear Sir/Mam

          There is no details of customer, please provide the details of customer.

          Thanks & Regards
          Jaquar Group
          Customer Care
          Dear Sir/Mam

          There is no details of customer, please provide the details of customer.

          Thanks & Regards
          Jaquar Group
          Customer Care
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nikhil6903
            Aug 6, 2023
            Aug 8, 2023
            This thread was updated on Aug 8, 2023
            Report
            Copy

            Purchased 2 colored wash basin mixture last December. Both are shedding color and look in very bad shape. Request immediate resolution
            +2 photos
            Jaquar customer support has been notified about the posted complaint.
            Dear Sir/Mam

            There is no details of customer, please provide the details (Mobile number/Service call number) of customer.

            Thanks & Regards
            Jaquar Group
            Customer Care
            Dear Sir/Mam

            There is no details of customer, please provide the details (Mobile number/Service call number) of customer.

            Thanks & Regards
            Jaquar Group
            Customer Care
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rehan Abin
              from Eloor, Kerala
              Jul 29, 2023
              Jul 29, 2023
              This thread was updated on Jul 29, 2023
              Report
              Copy

              Address:Panattil house udyogamandal po eloor east 683501

              We purchased 4 Jaquar tap on last year .but on one tap a problem the silver coating is removed. It have bubbles in it. We complaint on last month. The complaint is registered and we got the message but and no response. Please do as soon as possible
              Jaquar customer support has been notified about the posted complaint.
              Dear Sir/Mam

              There is no details of customer, please provide the details (Mobile number/Service call number) of customer.

              Thanks & Regards
              Jaquar Group
              Customer Care
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                U
                Jul 27, 2023
                Jul 28, 2023
                This thread was updated on Jul 28, 2023
                Report
                Copy

                Address:Kogilu, Bangalore

                Purchased 3 diverters in November two of them are working fine, one is very hard to operate.

                Not registered any complaint till now.
                My contact details
                [protected]
                [protected]@gmail.com
                Jaquar customer support has been notified about the posted complaint.
                Dear Sir/Mam

                Please arrange for the contact details (Mobile/Telephone) of customer.

                Thanks & Regards
                Jaquar Group
                Customer Care
                Helpful
                1 other people found this review helpful
                1 found this helpful
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sheeng
                  Jul 26, 2023
                  Jul 27, 2023
                  This thread was updated on Jul 27, 2023
                  Report
                  Copy

                  Worst customer complaint resolve received ever by any brand- process, people, service

                  On 04/07/2023, I had raised my compliant related to shower spray not functioning properly. Post Technician Gursewak visited my place on 06/07/2023. While he was checking for the shower head, he hardly hit that shower head on ground for around 3 times. When my father asked him why he threw it hard on floor he said that their way of practice as it clears it off the debris, and opens up the pores. But still it was not working so he declared...
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy
                  B
                  brosonpharma
                  from ambala, Haryana
                  Jul 26, 2023
                  Jul 27, 2023
                  This thread was updated on Jul 27, 2023
                  Report
                  Copy

                  Company asking for Rs 1105 for small part of product With MRP Rs1150, that too under warranty. complaint no: 00991616
                  Jaquar customer support has been notified about the posted complaint.
                  Dear Sir/Madam,

                  Health faucet pipe is broken at customer site and its MRP 1105/- (ZMS-CHR-005). Because broken part not cover under warranty period ( as per company policy).
                  Moreover, ASI offered to the customer discounted (approx. 900/-) to close the issue but he denied to pay.

                  In addition to this We have already communicated to the Dealer(Mayur Trading, Amabala) to whom he purchased the material and took the complete product cost 1150/-.

                  Thanks & Regards
                  Jaquar Group
                  Customer Care
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Senthil15781
                    Jul 19, 2023
                    Report
                    Copy

                    Jaquar wc crack and leak

                    Dear sir/madam,
                    I'm senthil, 07/07/2023 i purchased a water closet model,
                    JAQ-ECS-WHT-851S220SPPSM SINGLE PIECE WC WITH PPSOFT CLOSE SLIM

                    At lakshmi ceramics, thanjavur.

                    Invoice no :MHT2324CRD01412

                    After the installation, i found a leakage on the flushing tank while water is filled.

                    Then i found a U SHAPE big crack on the backside of the tank.

                    So I...
                    +2 photos
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    R
                    Ramesh Kumar Damani
                    from KOLKATA, West Bengal
                    Jul 14, 2023
                    Jul 14, 2023
                    This thread was updated on Jul 14, 2023
                    Report
                    Copy

                    Address:6-A, ORBIT VCTORIA, 30, shakespare sarani, kolkata 700017

                    Inspite of replacement with new parts, sensor of Quardra Whirpool is not working.
                    Jaquar customer support has been notified about the posted complaint.
                    Dear Sir/Mam

                    Please arrange for the contact details (Mobile/Telephone) of customer.

                    Thanks & Regards
                    Jaquar Group
                    Customer Care
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Ramesh Kumar Damani
                      from KOLKATA, West Bengal
                      Jul 9, 2023
                      Jul 11, 2023
                      This thread was updated on Jul 11, 2023
                      Report
                      Copy

                      Address:6-A, ORBIT VCTORIA,

                      Sensor not working inspite of replaced 2 days back.
                      Jaquar customer support has been notified about the posted complaint.
                      Dear Sir/Mam

                      There is no details of customer, please provide the details of customer.

                      Thanks & Regards
                      Jaquar Group
                      Customer Care
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sk1234567
                        Jun 26, 2023
                        Jun 27, 2023
                        This thread was updated on Jun 27, 2023
                        Report
                        Copy

                        Delay in replacement of commode seat cover under warranty

                        Hi

                        I have requested for the replacement of seat cover on 18th May 2023.

                        Complaint got registered on18-May-2023
                        Service Request No. R23E18NDE00660873

                        I have done many follow ups but every time I get the same response "you will get an update with-in a week time".

                        Called Customer service:[protected]
                        Neeraj (Escalation Desk) - Last Spoke on 22-Jun-2023
                        Ms. Kanchan...
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        S
                        shanmugarajeshwaran
                        from Chennai, Tamil Nadu
                        Jun 5, 2023
                        Report
                        Copy

                        My name is shanmugarajeshwaran in chennai ([protected])
                        I have made service request about mixture tap leak on 14.02.23 and service call ref no. 00212582. The technician visited on 16.02.23 and said that the concerned materials were not available and he promised to resolve the same in a weeks time and requested to close the ticket and paid visiting charges. After that there was absolutely no response from Jaquar support. Last month i have called their customer support and again promised that the issue will be shorted in a weeks time. Almost 4 months my tap is leaking. Absolutely very cold response from Jaquar support team.
                        Jaquar customer support has been notified about the posted complaint.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Aarushi thapar
                          from Ludhiana, Punjab
                          May 25, 2023
                          May 26, 2023
                          This thread was updated on May 26, 2023
                          Report
                          Copy

                          Address:1135/8a Tagore nagar Ludhiana, Ludhiana, Punjab

                          Pot seat cover is broken
                          Jaquar customer support has been notified about the posted complaint.
                          Dear Customer,

                          Request you to please share the service request number, if not registered, kindly share you contact number so that we can register the same service request

                          You can also share your details at [protected]@jaquar.com

                          Thanks & Regards
                          Customer Care
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            Dr Manoj Yadav
                            from Kotdwar, Uttarakhand
                            May 19, 2023
                            May 26, 2023
                            This thread was updated on May 26, 2023
                            Report
                            Copy

                            Address:Bangleru

                            1. Electronic wall hanging seat not working, complaint made again and again almost 03 months passed
                            2. Panel enclosure not fitted properly, damaged. Complaint made again and again almost 07 months passed
                            Jaquar customer support has been notified about the posted complaint.
                            Dear Customer,

                            Request you to please share the service request number, if not registered, kindly share you contact number so that we can register the same service request

                            You can also share your details at [protected]@jaquar.com

                            Will be happy to assist

                            Thanks & Regards
                            Customer Care
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vijay Gadge7171
                              from Akola, Maharashtra
                              May 13, 2023
                              Report
                              Copy

                              Address:New chetan nagar, opposite to shikshak colony board, jail khed, Akola

                              I have a jaquar tap in my bathroom it has been dripping for a long time.
                              It has a cold water tap a warm water tap and a toggle between the tap and shower in between. A photo and a video has bene attached to this complaint.
                              I request you to fix it as soon as possible.
                              +1 photos
                              Jaquar customer support has been notified about the posted complaint.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                aiofficial
                                Apr 27, 2023
                                Report
                                Copy

                                I have bought bathroom fittings from jaquar some days ago.After using its products one big and expensive basin cock(tap) starts leaking.several times I complained to customer care but no jaquar executive visited my place till date.Every time customer care person tell that sorry 'maaff kr dijiye'.I have never expected this type of behaviour from such a prominent company.please do the needful because my whole family is suffering due to this.
                                Jaquar customer support has been notified about the posted complaint.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit