Jaquar Customer Care
Jaquar and Company Pvt. Ltd.
Customer satisfaction rating: 42%
Submit a Complaint
421
COMPLAINTS

Jaquar Customer Care

Jaquar and Company Pvt. Ltd.

Website:
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Address
Plot no 306, Udyog Vihar, Phase II
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2845
down
510

Phone:
Phone:
up
777
down
139

Fax:
Fax:
+91 12 4234 6531  
+91 12 4234 6532  

Customer satisfaction rating
42%
Complaints
421
Pending
23
Resolved
171
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Jaquar Complaints & Reviews

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Jaquar — steam are not working properly

 arushiBakshi on Jul 18, 2018
I am using your product in our gym product like steam and other bathroom product which are not working at all and has been used for a period less than 12 month and which are under guarantee period. Complain has been made many times to your service office but there are no satisfactory result at all. My gym location is in rishikesh.various your company person appear to solve the problem but they are only making excuses and giving results to us. And now they are not receiving your calls at all....
Complaint comments  Read comments Complaint category Electronics & Appliances

Jaquar — taps & shower leaking

 KHEMCHAND LEUVA on Jul 17, 2018
I am complaining regarding taps leaking since two months.All the fittings are under garranty period as I have purchased in 2016.please do needful.Thank you.Also one shower is leaking.I have purchased from Ambika Ceramics chandkheda, Ahmedabad. My address is 103, Shyam bungalow-1IOC Road, chandkheda, Ahmadabad.Avoid visit from 31.07.2018 to 05.08.2018 as we are out of station.In our area there is problem of florid If you have solution of that please inform me....
Complaint comments  Read comments [2]Complaint category Business & Finances

Jaquar — my complaint not yet resolved

 Badri Bhuwalka on Jul 15, 2018
The registered service call reference no. is 00110385. I made this complain two week ago about my tap which had got sum black spots on it and the service man whom i have contacted Mr sovik continuously is always telling me that i have got the permission to change the tap and I will change the tap by Thursday but till now this complain has not been solved...
Complaint comments  Read comments Complaint category Other

Jaquar — poor quality western commodes from jaquar

 Aruna Ramanathan on Jul 15, 2018
June 2017 I spent 6.5 lacs for a major renovation of 3 bathrooms using Jaquar products including ShowerEnclosures, ShowerPanels, Tabletop Washbasins, Western Commodes & all acessories.Sadly within 3mnths 2 of the WC's went yellow inspite of daily cleaning & good quality water in the complex.Sent several mails & calls to Blr team.Nothing resolved.HELP...
Complaint comments  Read comments Complaint category Products & Services

Jaquar — complaint regarding products

 Shubham00 on Jul 14, 2018
Sir, i would like to bring to you knowledge that am very upset with the jaguar product despite being complaining many times the issue is not resolved and more over last time the jaguar person did something wrong with my flush system and was charging me for the wrong deed he did and even the area executive does not know what and how to talk well, i request you to kindly replace my products as since they are fitted the same problem is pertaining in it.
Would be really thankfull if you look in the compalint as early as possible....
Complaint comments  Read comments [1]Complaint category Other

Jaquar — service executives

 Lachhman Rajpal on Jul 14, 2018
Hi!
i am writing to you with all my efforts failing to reach your executives on the call centre
they always connect me to the local vendor of yours here and its on whom i have my complaint, he just says please note my local number i will attend to the call and never turns up.

i have a leaking bath fitting from the 25th of june 2018 and i have complaint about the issue on the 26th. and a person from your company attended the complaint and demanded me to pay him an amount without receipt, i refused to pay him any money without a proper receipt for which he just removed...
Complaint comments  Read comments [2]Complaint category Broadband

Jaquar — delay in order kristtal trend shower enclosure

 Omer Shabir on Jul 12, 2018
Hi Team,

We have ordered a shower enclosure (Kristtal trend, 1080/1000*1020) from Bascho sanitary appliances Sopore, Jammu and Kashmir 193201.

Your representative Sher Singh has put us in lurch which is highly disappointing. We have no heard from him since last 20 days and now he has stopped picking up the calls as well. We have always trusted Jaguar with its quality and commitment but unfortunately this has been a terrible experience.

We request you to confirm the status of the order as soon as possible. We will take further action based on your response....
Complaint comments  Read comments [1]Complaint category Home & Garden

Jaquar — angle cock/valve

 Shingaar on Jul 11, 2018
Please u update u that my complaint no . is 00582717 dt .5/7/18.
Complaint is for the hotel jaquar fitting( we r in service industry) but till date 11/7/18 [5.35pm] after so many calls problem stands same.

When w purcased jaquar material for hotel that time company assured us services with in 72 working hours.

Pl clear me what is the policy of the company for Hotels?

R hotels in priority list ?...
Complaint comments  Read comments Complaint category Utility Services

Jaquar — jaquar bathroom fitting problems

 packwin on Jul 11, 2018
Sir, my earlier complain no.is 1989538 .this is very harasing evenafter many discussion with Mr.Ansul shrivastava over phone no.[protected] .my problem is still as it is even Mr Ansul advice me that all issues be sortout within one week but. neither he is not picking phone calls nor sortout this problems.kindly help me and get my fitting change.
Thanx&Rgds
Girish Vats
B-124 Sushant city meerut
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Jaquar — unserviceable shower

 Kulwant singh gill on Jul 8, 2018
I am living in Kandaghat and have submitted a complaint. Call reference no. 00576469 and spoke to dealer in solan. In spite of my repeated requests he has failed to come. I am highly disappointed.my add. Air Marshal k s gill. A202. Air Force naval valley view residency. Kandaghat. Himachal.contact. [protected]. I am shocked with the behaviour of dealer of such a reputed company...
Complaint comments  Read comments [2]Complaint category Home & Garden

Jaquar — jacquard flush tanks newly installed

 Mahsh on Jul 5, 2018
Not responding to service enquiry.. I have purchased jaquar bathroom fittings from authorised dealer at thamarassery, kerala, kozhikode
All my flush tanks are found leaking and i contact the dealer for assistance from jaquar people.. No response from the company.. I am waiting for the service men.. My ph no is [protected].. Dealer says he contacted the service men and they are not responding.. How cani resolve this? Already i have paid lakhs of rupees to purchase the items.....
Complaint comments  Read comments [1]Complaint category Products & Services

Jaquar — faucet flushing problem and angular stop cock paint peeling off

 Franklin Augustine on Jul 5, 2018
I have purchased jaquar faucet and sanitary, i have the warranty and bill of purchase, i encountered with faucet flushing problem and angular stop cock paint peeling off problem.. I raised a complaint a year ago and still my problem is not rectified. Customer care service, they regret for the concern but no action taken.
Qns-wht-7851s
Kub-chr-35053f...
Complaint comments  Read comments Complaint category Products & Services

Jaquar — complaining about the tap chrome finish

 Jitesh Sindhwani on Jul 4, 2018
When we purchase the tap from jaquar showroom the sales tells abt d warranty of colour n finish is 10 years but now we r complaining abt the tap colour n finish in customer care for d tap dullness n roughness but executive who of jaquar not listen anything abt my complaint rather den he is blaiming us for it dat u r using hard cleaner product on tap for cleaning n he deny our complaint for replacement,... I m toooo much fed up from jaquar...
Complaint comments  Read comments [1]Complaint category Products & Services

Jaquar — flush cock and wc repair / replacement

 Krishn Kumar Lahoti j. on Jul 4, 2018
Our Jaguar flush cock was repairs in May 2018, but today again the same
complaint occurred. Flush valve is not working, result of it is that water
is continuously flowing, causing serious difficulty. Same fault is
repeated, causing great problem, which shows poor quality of your services.
Because of this fault we are constrained to close the line and same section
is without water, So Pl send technician for repair urgently.
Apart from this our complaint of Jaguar WC is also pending since long
unredressed . Which is not expected from you.Please see...
Complaint comments  Read comments Complaint category Utility Services

Jaquar — jaquar tap

 Badri Bhuwalka on Jul 4, 2018
Complain no. 00554951 the problem is that the tap turned black from some places the service man came to my house yesterday and told me that this is because of the use of acid. But i haven't used the acid and he contacted to his senior the senior said that this cannot be changed as acid was used. I told to the senior that i am giving you the permission that by using harpic or any other chemical the tap colour fades from some parts and the liability for that tap will be mine. I told the service man to send any other service person he said that we do not have that much time. If you won't take any action...
Complaint comments  Read comments Complaint category Other

Jaquar — 1075k - i flush - 5 bathroom issues

 gunavenkatesh on Jul 3, 2018
This is guna venkatesh from bangalore, the i flush -5 nos were purchased from bath world - invoice #696 on 12th may 2015.
These were fitted in 5 bathrooms of my villa, we have been having issues with this flush from last 2 1/2 years.
Every month i have issues with one or the other bathroom were water will automatically starts flushing when not in use, i invariably have to call the customer care to complain and as usual a technician comes and fixes it temporarily, the flush works fine for few days and again the same problem starts.
Due to this issue we have problems with the...
Complaint comments  Read comments Complaint category Products & Services

Jaquar — failure of 3 l geyser

 L L Notani on Jul 3, 2018
I purchased 3l geyser & many other jaquar fittings in jan '18 from aditya ceramics & sk ceramics - vadodara to renovate one of our bathroom. Started using renovated bathroom from march with very minimum usage since we are only two senior citizen members in house & renovated bathroom is used for guests only. A week before faced complete flooding of bathroom & connected room and called our plummber. Tiles broken & found that complete piping damaged due-to geyser failure. Lodged complaint no 00549136 & attended by removing some part & re-setting. Did not work & lodged second complaint no 00561392....
Complaint comments  Read comments Complaint category Products & Services

Jaquar — urinal sencor not flushing not working properly

 visakhaservices on Jul 2, 2018
For Jaquar urinal sercor unit we have replaced new battery but flusing unit not working properly, we are using this urinal sencors (model No.SNR-STL-51077.) in another buildings but we are facing this sencor complaint particularly in one builidng only, please send your executive to check once. we are maintaining 100Nos of jaquar unirnal sencors here but facing only 10Nos of complaints...
Complaint comments  Read comments Complaint category Other

Jaquar — toilet fiz/ jet pipe started leaking with in 3 months

 B D Rajput on Jun 27, 2018
I have purchased jet/fiz and leaking from the pipe with in 3 months.
I have installed jaguar fittting in all my houses.
I have opted for jaguar being renown name for quality and brought the costliest jet sprey but i am sorry yo say that it has not lasted even 3 months.
Other local jet spary costing 2-300 rs have much better record.
Please do the needfull and replace the same asap.
Balchand rajput
E-206 rajlegacy housing society opposite surya nagar vikhroli west mumbai 400083
Mob no[protected]...
Complaint comments  Read comments Complaint category Home & Garden

Jaquar — jaquar flush seat cover replacement

 Avnish puri on Jun 26, 2018
I have purchased all the sanitary products of jaquar company. One of the product is now in bad condition therefore i have complained for that and your company's customercare person (Kirpal chopra) had checked it also but now he is not picking up his phone for repairing the particular product. I am very disappointed from your service. Copy to kirpal attached with bill complaint submit 21may 2018 no response very bad service...
Complaint comments  Read comments [1]Complaint category Other

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