Jaquar Customer Care
Jaquar and Company Pvt. Ltd.
Customer satisfaction rating: 45%
Submit a Complaint
353
COMPLAINTS

Jaquar Customer Care

Jaquar and Company Pvt. Ltd.

Webpage:
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Address
Plot no 306, Udyog Vihar, Phase II
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2431
down
446

Phone:
Phone:
up
652
down
116

Fax:
Fax:
+91 12 4234 6531  
+91 12 4234 6532  

Customer satisfaction rating
45%
Complaints
353
Pending
0
Resolved
158
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Jaquar Complaints & Reviews

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Jaquar — both the toilet hand shower problem not working properly

 Chandrashekhar Solat on Apr 22, 2018
My self chandrashekhar solat flat owner of sukhwani scarlet building flat no - 204 a1 building second floor wagholi kesnand road pune. My flat both the toilet hand shower is not working properly. Some water leakages are their. So please send your maitenance team for replacing of both the hand shower. My mobile number is [protected]. Jaquar fitting having too much problems in our society. For contact mr. Bajrang maintenance supervisor is available their....
Complaint comments  Read comments Complaint category Products & Services

Jaquar — bathwater fitting is not working properly

 Sridar Yetcharla on Apr 21, 2018
Hi team,

I bought a single lever concealed diverter for which the lever got detached from the unit and is not working properly. We bought it 1year back since then the unit has some problem i. E the nob for hot water doesn't work. The unit costs around ₹7000 which has 1year warranty. As per local plumber the unit can't be repaired as the unit itself is damaged unit. Can u please send your service provider as early as possible and replace the unit with new one.

Regards
Sridhar...
Complaint comments  Read comments Complaint category Utility Services

Jaquar — received defective items

 Vijayusi81 on Apr 20, 2018
Hi,
I bought jaguar closet worth of 14k few weeks back for my under construction house but at that time we just received the items but we just opened the box and verified the item is delivered correctly but yesterday we installed and when we removed the sticker and found that damage was covered with sticker, generally sticker will be placed in the middle of the product but in my case they just placed in the edge to cover both side to hide the damaged, when i called the agencies they are saying they delivered and its my responsible to remove the sticker and checked the product is ok.in reality...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Jaquar — corrosive bathroom taps

 Riyas Kakkat on Apr 19, 2018
I am from kochi kerala and i purchased bathroom taps and fittings from your dealer jose sanitary edappally kochi believing your assurance of 7 years replacement guarantee. But it has been seen that most of the taps get colour changes and bubbles on the body. I registered a complaint on december 2017, because of the negligence i registered another complaint on march 16 2018. Even after my repeated follow ups there was no action taken from your side. (All voice call recordings are there with me) and you are cheated me by rejecting my complaint. I request once more to replace my damaged taps with in...
Complaint comments  Read comments Complaint category Products & Services

Jaquar — flush leakages etc

 bvikramrao on Apr 19, 2018
Dear team,
I am really disappointed with the service rendered by m/s jaquar's personnel!
The area incharge of mumbai had committed to me yesterday that my complaint woud be attended before eod! But till now nobody has visited nor called!
Kindly attend the complain at the immediately.

From: b. Vikram. Rao
Sent: 18 april 2018 14:15
To: support@jaquar.com
Subject: re: not responding to my complaint - reminder 2

Dear team,

This is to inform you that the technician had called me yesterday approximately 4.00 pm....
Complaint comments  Read comments Complaint category Utility Services

Jaquar — delay in service/ repair [Resolved]

 Sajeevu Mathew on Apr 17, 2018
I made a complaint on 11/04/2018 regarding non-working of water heater purchased by me 2 months back from your authorised seller. My complaint was registered with docket no.00315394. Even if service person called me after 2 days, they did not sepute any technician for repair. So i personally contacted the service center, they told me that no technician is available at present. I waited for 6 days. Again i lodged a complaint by calling the company service centre on 16/04/2016 and my complaint was registered with docket no.00329763.
Even now nobody is available to attend my grievance. I purchased...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Jaquar — unserviceability of non return valves

 adarshbal on Apr 17, 2018
I had got all fittings in my house from jaquar company at dehradun in year 2000. The personnel from dehradun jaquar office use to come almost everyday to ensure that work is done properly by the jaquar workers. I was also assured that any unserviceability at any time will be looked into and rectified without any delay. This practice was followed for quite sometime but for last couple of years i find that the people sent are not properly trained /qualified to undertake the work. For last almost six months i am trying to get my unserviceable nrvs rectified, but to no avail as their quality of work...
Complaint comments  Read comments [1]Complaint category Home & Garden

Jaquar — complaint

 sacnelive on Apr 16, 2018
Dear sir,
This is to bring to your kind attention that we are running a c. B. S. E affiliated senior secondary school (Class nursery to class xii) in jodhpur. The school was established on this location in 2006. There are two buildings in the school premises. The main building has three floors (Ground, first and second floor). Currently there are 1100 members (Which include teachers, students and supporting staff) in the school. There is a separate lavatory facility provided for boys, girls and teaching/non-teaching staff on each floor and in each building.
We have been using jaguar...
Complaint comments  Read comments [1]Complaint category Schools

Jaquar — jaquar kubix series taps on basin

 Ujjwal9839 on Apr 16, 2018
I purchse jaguar fittings for my washroom on august 2017 i have not used my bathroom as my flat is not much used but coating of taps is faded and i have a seat also of jaguar but there is leakage from side pls see to it as i have purchsed it and its very expensive pls see to it make it correct or unfotunately i have fiel a suit against a company in consumer forum....
Complaint comments  Read comments [2]Complaint category Products & Services

Jaquar — tap is leaking

 clk3114 on Apr 10, 2018
I had make a complaint no 00302377 regarding the tap not closing on 7.4.2018

To my surprise it was closed on 9.4.2018 without any one coming to repair it.

I called customer care and was given another complaint no 00306537.

THis was again closed today with out being attended.

This is totally unacceptable.

Please resolve

C.Lakshmikanthan
m-[protected]...
Complaint comments  Read comments Complaint category Appliances

Jaquar — broken enclosure

 Satakshi D2 on Apr 10, 2018
We had bought an enclosure from jaquar but even though it was not used much or at all, it's door broke and the glass shattered badly. I want to know if this is how you design your products normally or we were just lucky enough to buy a defective piece? We don't know what caused the glass to shatter but it surely broke into a thousand pieces like somebody had constantly hammered on it for hours. Please respond immediately to this complaint since your customers are not satisfied. Thank you....
Complaint comments  Read comments [2]Complaint category Products & Services

Jaquar — defective bathroom fitting

 kapel Baldawa on Apr 5, 2018
We have purchased your artize brand bathroom fittings for our project at hyderabad, banjara hills were installed in aug 2017 since installation there is leakage one taps (Consnuence model). Service person mr. Shakeel & another person (Dont remember name) had visited couple of times, and said they could not understand & rectify an they were new models & training for the same was not provided. Later senior technician mr. Sambhashiv had twice visited the site in december & january 2018 & assured to get it rectified soon which he never respond after that, stating his personal issues (Father is unwell)...
Complaint comments  Read comments Complaint category Appliances

Jaquar — jaquar bathroom shower

 pratyush bordoloi on Apr 4, 2018
I have shifted to my new house since past 3 months. The entire bathroom fittings are jaguar as heard a lot about the brand. But from past 1 month i have been facing a lot of problem in my bathroom shower. It has stopped working completely, even though there is no water problems in my house. Tried to call local dealers but no response yet.
Looking forward for a quick response from jaguar. Thank you....
Complaint comments  Read comments [2]Complaint category Products & Services

Jaquar — poor customer after sales services

 Anushree Bora on Apr 3, 2018
I have Jaquar Sanitary ware in all the 5 bathrooms in my house and few of them need to repair and change. I have called Jaquar customer care few times but no positive response. Also the service person had came twice but couldn't repair it properly due to lack of repair material. I request you to look in to my matter and I hope I will get satisfactory services from Jaquar ahead....
Complaint comments  Read comments [3]Complaint category Products & Services

Jaquar — after sale service and customer care

 ksbhadwal on Apr 3, 2018
I got bathroom fittings six years back. But the mixer shower point starts leaking. Mechanic sent after complaint but charged for replacing the phase of tap and 100 rupees for visit.
The defect still perdists and after repeatedly calling and writing to customercare no response is there. Moreover jaquar boasts of lifetime free service and replacements of defective parts. All lies and misselling...
Complaint comments  Read comments [5]Complaint category Products & Services

Jaquar — continuous water leakage from concealed flush

 gautam chat on Apr 2, 2018
I have severe complain on continuous water leakage from concealed flush in both toilets since past almost 1 year. Specially in past 1 month starting from 28th feb, 2018 till 31st march, 2018 there are 5 complaints vide complaint nos as follows :

1. 00184440, dt: 28.2.18
2. 00195280, dt : 03.03.18
3. 00232139, dt: 15.3.18
4. 00264837, dt: 27.3.18
5. 00282499, dt: 31.3.18

Despite of repeated request to your service personnel for senior customer support visit through to your call center and your all support persons visiting my house since past...
Complaint comments  Read comments [1]Complaint category Appliances

Jaquar — not working

 dhiren chavda on Apr 2, 2018
I have bathroom fitting and have some problem but there is no service provider in my city bhavnagar, gujarat.
If you provide contact details near to my city to service my fittings.
3-4 year ago i have make complain and a person from your side comes and do the needful.
So please do the same this time to.
My details are as under
Dhruv upadhyay
[protected]...
Complaint comments  Read comments Complaint category Home & Garden

Jaquar — kitchen sink cock

 hemant2611 on Mar 31, 2018
Worst ever customer service experience. There was leakage in the cock so registered complaint on 27th march, person came on 28 th and instead of repairing the cock damaged it further and leakage increased. Also the person was not having any spares. Then called customer care again and then received call from the asm of that area who promised to ensure that everything will be done in a days time. The next day a new fellow came but was unable to open the cock as it was damaged by the previous person and then left in 5 minutes. Asm seems the most helpless person with no answers. Again called customer...
Complaint comments  Read comments [1]Complaint category Other

Jaquar — flush complaint

 gs power control on Mar 26, 2018
Dear sir/madam,
I was using the i flush from 2016 dec. From starting there is a complaint, water draining after flush automatically. Can not stop the flush, knob was not working. We are facing 2 months once this problem still it not resolving.
Then how will use this. Please arrange a solution to change it to new set up, we have feed up with i flush....
Complaint comments  Read comments Complaint category Home & Garden

Jaquar — leakage of taps

 Amisha Pundir on Mar 25, 2018
The taps i used are now having leakages. They have been fixed in 2015 and now they're leaking. I am very much irritated due to their leakage and i want them to be repaired as fast as possible. I hope that the company would recover them soon so that their costomers don't get disappointed. I hope for the best from the company and also the repairing as fast as possible...
Complaint comments  Read comments Complaint category Home & Garden

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