Rak Ceramics India — defected tiles sent by dealer
Sasangeeta mehrotra on Aug 5, 2017
I visited your newly opened showroom in noida who directed your authorised dealer amba marbles ([protected], [protected]) to deliver10 packs/boxes of geneva beige tiles at my apartment which they did on 24.7.17 afternoon.
When the tiles were to be fitted, it was found that 1 box had 2 defected tiles (Corner broken) the pictures of which was immediately sent to mr. Gyanendra pratihar ([protected]) through whatsapp. He reverted that the point was noted. Now, when the tiles were to be cut to size they cracked. Again i sent the pics. For which no revert has come so far.
Out of 20 tiles 4 cracked while cutting!!!
These are your premium range tiles. Could i get a reasonable response please?
[Aug 05, 2017] RAK Ceramics India customer support has been notified about the posted complaint.
saif shahul's response, Sep 30, 2017
It is a disturbing fact that i have never expected such an experience from RAK products. So I request to take steps to resolve it soon by substitution
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