Rak Ceramics India — defected tiles sent by dealer

 
3 Reviews
India
 sangeeta mehrotra
Dear sir

I visited your newly opened showroom in noida who directed your authorised dealer amba marbles ([protected], [protected]) to deliver10 packs/boxes of geneva beige tiles at my apartment which they did on 24.7.17 afternoon.
When the tiles were to be fitted, it was found that 1 box had 2 defected tiles (Corner broken) the pictures of which was immediately sent to mr. Gyanendra pratihar ([protected]) through whatsapp. He reverted that the point was noted. Now, when the tiles were to be cut to size they cracked. Again i sent the pics. For which no revert has come so far.
Out of 20 tiles 4 cracked while cutting!!!

These are your premium range tiles. Could i get a reasonable response please?

Complaint Status


[Aug 05, 2017] RAK Ceramics India customer support has been notified about the posted complaint.
saif shahul's response, Sep 30, 2017
It is a disturbing fact that i have never expected such an experience from RAK products. So I request to take steps to resolve it soon by substitution

defected tiles sent by dealer
defected tiles sent by dealer
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Customer details :
sinu
pulppally, wayanad
ph no : [protected]

dealer details :

tp associates
gandhi junction, chulliyode road,
sulthan bathery, wayanad
ph no: [protected]
e mail : [protected]@gmail.Com
I am a journalist working in Madhyamam Daily. I have purchased 6 wall mounted closets and 7 washbasins from M/s Melethil Agencies Adoor about three and a half years back. Now one of the Wash basins and one of the closets are seen with heavy scratches which are likely to be broken. my contact no is [protected]

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    phone
    +91 22 6520 5854
    +91 22 2660 5705
    +91 22 2660 5706
    location
    325, Dheeraj Heritage, Junction of Milan Way, S.V. Road, Santacruz (West), Mumbai, Maharashtra, India - 400054
    Rak Ceramics India - defected tiles sent by dealer