Rakhi Verma — Product not received

My name is satwinder, I placed my order in the October and asked rakhi if she can deliver before krvachauth and she said that she will deliver before krvachauth. She ensure and I send 28000 INR and placed my order. But I didn't get my order yet. Now she said it dispatched and I asked about that tracking number but she is ignoring. If I text her then she gave response like yes mam, sure mam nothing else. I am confident that I won't get my dress and I wasted my money.