Rakhiworldwide.com — My payment has been detected two times but no order status/track order is showing on their portal.

Address:	Location not available on this portal
Website:	www.rakhiworldwide.com

I was booking rakhi through this portal so I put the credit details for the payment but after submitting the security OTP no. The portal got unreachable so I thought maybe due to network issues so I did it again the credit details and then submit the security OTP but the same happened again, portal displayed as unreasonable. And the payment got deducted two times from my credit credit card but information is not available on the portal regarding this.
I got the payment deduction mail from CAvenue. Plz resolve this.