Rana Motors — Dzire VXI AMT

Address:

Rana Motors Arena, Safdarjung Opposite Bikaji Cama

Hi, I purchased this car by exchanging my XUV 500, however they have an excess of 81000/- post the exchange and finance, I have been following up for the refund entire week but getting one excuse or the other in handing over the balance payment. Extremely horrible service experienced. Initially when I went to the showroom to buy the vehicle no one was interested in providing details or to sell the car, on escalating the issue to the GM of Safdarjung Showroom, I was a little better taken care of, however It was brought to my notice that I had Chalan worth 13500/ on my XUV which has to be cleared in cash before new car would be handed over, I requested if that amount can be adjusted in the excess which is due for refund, this request was refused that we cannot deliver a new car till the time this is paid in cash. Now when they have excess of 81000/- with them they are taking there own sweet time to refund the money. Ethically this should have been refunded at the time of handing over the new car, why should a customer has to follow up for his own money.