Rana Motors — pathetic car service and unprofessionalism

Address:	110023
Website:	www.ranamotors.co.in

This is in reference to the servicing of our car swift dzire from your service centre. I thought your customer service would be good., so thought of mailing you first to find the solution, but unfortunately you don’t even bother to reply to the emails that you receive. We mailed you on oct 26, then on nov 02, but no reply received yet.

This has been a very pathetic service and experience from rana motors.

I gave my car for service on 30/09/18 and got back after 3 days.

What the team has done to my car has been a drastic experience.

They have replaced the battery and may be have put an old battery, as after the service my car’s battery has gone down 12-13 times in between and it was so difficult for me to push the vehicle alone to start the car in between the road. The car is used by my father as well as my wife which was much more painful for me when they had to wait for hours to get the car on side just because of your bad service (Pics of the battery before servicing is attached.)

· the ac has stopped working effectively.
· the alignment of the steering is disturbed.
· on the back side tyres, there are so many jerks that it is so difficult for our parents to sit on the back seat.

Moreover, earlier the central lock was working properly but after the service it stopped working. And when i did the complaint, they sent the engineer on the 2nd day and your service people denied that it was not working earlier and i am lying. And when i made them realize then also they were not accepting their fault.

Such a customer harassment was never expected from your end. So please settle the matter immediately because now it is creating a lot of complications for me and give a proper service of the vehicle.