Randstad India — Claim rejected though I have submitted all the documents.

Address:

Po-Harekrishnapur

Dear Sir
I am Manoj ku Mandal. I have claimed insurance in reimbursement the tracking number is CHE01157423 & my employee code 2162681
The claim is rejected due to missing documents of break up bill of surgery charges CABG . I have contacted to hospital authority & they said as per hospital rule surgery charges itself a package & have no break up bill & they also provide an undertaking regarding the same . I have submitted the undertaking to mediassist. As per the hospital authority the hospital itself a network hospital of mediassist & they provide the same documents for every claim.

I have contacted to mediassist help desk they clearly suggest to submit an undertaking from hospital regarding the break up bill. I have done the same but later the claim rejected by the mediassist authority . In this case who is correct please mention. Me & my familly member suffered a lot due to this problem .

Please suggest & do need full action.