Rapido — driver cheated me and no response from customer care

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	rapido.bike

On 23rd april 2019, i had booked a ride from my office to home from rapido app. The ride cost was 38 and my paytm account was linked. The driver "anil goud" accepted my ride. He was far from my location. Suddenly i received a notification that my ride was started and immediately ended. An amount of 135 was deducted from my account. I was charged for extra distance too. This means the driver was a fraud guy. I had immediately raised an complain to rapido with request number 573924. I have not received any response from the company. I tried calling the driver multiple times but i got no response.
I am raising this request within two days since my friend had the same issue and registered a complaint on 19th april 2019. He got no response from the company. The fraud drivers will easily get away with this. Legal actions should be taken by company and money should be refunded.