Raptakos, Brett And Co. Ltd — Complaining about the quality of lactodex stage 2 tins

Address:Dharwad, Karnataka, 550031

I have been using your milk powder - lactodex from the day my baby was born 7.5months back. I never had an issue with its quality and was very happy with the nutrition my baby was getting.

However, in the last fortnight (Between may 28th & june 10th 2016), i have already had two bad experiences. The tins i bought are smelly, even though the expiry date is much later (One tin expires in dec 2016, the other expires in feb 2017). The first tin was bought at a private pharmaceutical agency (Manjunath drug house) & was replaced. The second tin was bought at med plus, lingaraj nagar, hubli and they are not even ready to help me out with the replacement.

This is causing me to think about the quality of the product and am fed up with the running around it is causing me. Nobody picks the calls either, i have been trying to contact you from yesterday. If you cannot support your customers, it isn't a very good sign.

Kindly let me know if you can help, either with a refund or replacement. I am seriously thinking of changing her milk powder, nestle seems to have better substitutes.
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Raptakos, Brett And Co. Ltd customer support has been notified about the posted complaint.
Complaint comments 


Dear Madam,

Greetings from Raptakos, Brett & Co.Ltd!

Kindly provide contact details with phone number and also the product batch details.

Best Regards
Revati Mene

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    Raptakos, Brett And Co. Ltd Phone
    +91 22 4085 6000
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    21 A, Mittal Tower, A Wing 210, Nariman Point, Mumbai, Maharashtra, India - 400021
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