Ratnakar Bank Ltd — harassing and threatening my mother & wife by visiting to my place

Address:

Mumbai City, Maharashtra

Good afternoon ms. Rozina sehgal,

Credit card number: 5239 xxxx xxxx 9985

Dob: 20/02/1985

I’m using your bank credit card since 1 year & i’ve enjoyed the benefits provided to me by your bank in the past. However, i’ve been very loyal to your bank to make the payments before due date but there was an instance where i couldn’t manage to make the payment.

The biggest mistake of my life is i’ve made in the form of helping my childhood friend by giving him money via rbl cc as he was in distress. Under this belief i was assured by him that my friend will return my money back within 2 months.

I’ve been keeping a continuous follow up to get the money back, as i was concerned too but all of sudden my friend got vanished & there’s no point of contact as he is not answering my calls & not even meeting up.

I’ve called & requested your bank to help me by giving an option to make the payments in part (Emi) but rather than helping me, your people have insulted me & straight away said that i’ve to make the payment asap.

I found that your 3rd party collection agents are visiting to my residence & speaking non-sense & harassing my family members especially to the lady members i. E. My mother & wife & the chap who visited my place, he also threatened my mother saying that if any of the particular day, i’ll not be available then he’ll bring another 4 people to my place & harassing in this way.

Post these meetings my mom stopped eating food & she lost her health & i’ve to call my family physician, if this is the way your bank respects to your customers & do such notorious things, then let me tell you that i’ll harassed your team & i’ll also commit suicide by writing a letter against your bank & the team who have harassed me & i’m damn! Serious about what i’ve said, as i’m going through depression.

Today my brother (Cousin) spoke one of your dso (Chandini) collection agent & told her about this episode & about my life that i’m going through & then when my brother said that as per rbi & supreme court a law has been rolled out that none of the financial institutions or companies can send their person or harassed the borrower & one should respect the privacy of the borrower & no threatening messages or verbal communication has to be rolled out, when i said this information, she disconnected the call & she also said to my brother that how much he is speaking non-stop & not listening to what she has to say, is this the way to communicate???

I’ve not used your bank money in any kind of gambling nor any kind of prostitution or share market. I just helped a friend who was in need & for my innocence i’m paying the price.

Henceforth, i sincerely request you that if any of your person (Collection agent) visits my place, i’ll sue them & proceed with legal proceedings & if i received any threatening information or call, believe me, i’ll really end up my life & your bank will be responsible for my death & your bank will have to look after my parents & wife & children.

Being a loyal customer, i’ve never ever made any late payments in past but we as a human experience ups & down in life due to which if your bank doesn’t help me to be flexible instead of harassing.

I seek a call back from you & understand my situation to help to overcome with this trouble.

I seek a positive reply or callback from you & thanks in advance.

Regards,
Sunil shukla