RBI — refund not processed

For reference no. 284597 my amount for the returned item has not been refunded yet. As i have ordered a watch from amazon and returned it for it was not working i have complain so many times in customer care also but they refer to mail to the costomer form. Amazon has already refunded my amount but due to some technical issues the money has not been added to my account and it get stuck with rbi. Sir plzz help and refund my amount.
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