Hello,
I purchased a Realme Smart TV Black(43'') product from its supplier, Suresh-1936, VM Retails, Ground Floor, 64/4/2 and 64/5/1 Nearby Mundka Industrial Area, Mudka, Main Rohtak Road, New Delhi-41 on 29th July, 2020. Due to display panel issues, I called Realme customer service, they came, took the TV and promised that we’ll be returned your TV within 4-6 days after repairing but its now almost 20-25 days finished they all failed to delivery my TV on time. I requested them many times but they all are not taking seriously. It’s been almost 1 month now, and there is no any proper update on the my complain and no one is co-operating now.
Please, take the appropriate action as soon as possible.
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Dear Team,
With reference to my early emails, you have made a lot of promises to me that you are constantly working on my request but the result is still a big 0. Don’t you have any shame?? Guys. You how disgusting, first you all are making defective products in our country and when as a customer I purchased your product you guys harassed me again and again & gave fake promises.
I already described you about my problems in last to last email, as an action, you just sent another damaged display panel whose screen resolution is 1280 X 920, which is utter nonsense. Actual resolution of my RealmeTV is 1920 1080. This is not the customer service i expected from realme.
Please, take the appropriate action as soon as possible otherwise I’ll take a strong action against you and the seller of this product. I’m attaching herewith some annexures for your kind perusal/references: -
Annexure-I : Bill
Annexure-II : Actual Resolution of my Ralme TV 43’”
Annexure-III : Resolution details of a damaged part which was provided by you and your service engineer.
One line in reply will be highly appreciated.
Thanks,
Rakesh Pathak
Mobile No.[protected]
RealmeTV 43”, Serial Number: 01UFTV[protected]
[protected]
Above email is sent them on 23rd October but they all are failed to solve my problem, they cheated me. Kindly consider on my above request sir.