Realme Tv — Realme 43 inches TV Panel problem

I filed a service request on sep 7th 2021. Still now I didn't get any proper service from company. When I called their customer care, they always say that I have to wait for some more time. Even in Twitter also, they are replying like that only.
My appointment ID: IN-SA[protected]
My regd mobile number :[protected]
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