Realme Tv — Realme TV display issue

Website:

www.realme.com/in/realme-tv

I purchased a Realme 43 inch smart TV on 27th Jan 2021 from Flipkart. The product was delivered on time by Flipkart. After use of 11 months, the TV display issue occurs with vertical lines on 26th Dec 2021. I raised the complaint for the service on 27th Dec with case ID mentioned in the attached image.

I got a call after 4-5 days from service center Mangalagiri, Andhra Pradesh. The person was demanding charges of 300/- Rs. for each visit and transport charge of the panel, even the product is in warranty. I refused to pay him and technician denied to visit without any charges. Then I escalate this issue to the realme and flipkart customer care, thereafter a technician visited to check the TV on 2nd Jan. Technician told that the panel will replace and it will come to the service center from company in a week. When I didn't get any call from service center even after a week, I called to the service center contact number and that was not picked. Thereafter, I called to the customer care they told me that the panel is already reached to the service center on 5th Jan.

I have tried to reach realme customer care many times, they are always saying to wait 2-3 days. Then I got a call from service center and person was telling me to come to service center with TV for repair and she was telling technician is not available to come home.

Since beginning it is about to one month I am waiting and calling only. Such a pathetic service of the service center. Still the problem is not resolved.

I am totally frustrated and kid is also not able to watch the TV because of them since last month.

You are requested to take some serious action against them and resolve my issue.