I have replaced an order from redtape.com
There was a size issue with the shoe I received on 20th July so I requested for an exchange on 22nd July and I got no response since then and the status is showing as cancelled . I don't know why it got cancelled I have requested within 7 days as per rules and no one are responding nor connecting to any employee and the call always says the employees are busy its been a month now daily I was sending mails to their email address they are not responding recently
Pls look into it
The order details are as follows
Order##RTL917756
Ordered on July 9th 2026
The exchange was requested by me on
22nd July the details are
#EXC75376
Pls look into it at the earliest Was this information helpful? | 
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