[Resolved] Redbus — 2 tickets got cancelled and got no refund

Harendrasingh8602

from Nagpur, Maharashtra

Address:

500009

Ticket id - tnae68097588
Ticket id - tnae94878801
I booked saini travels from hyd to nagpur and got a call later that the bus is cancelled and my refund will be processed. Then i booked kanker and it too was cancelled and they said my refund will be processed. Then i booked srs which did not cancelled and i travelled in it. This was on 17 september 2019 and till date i have got no refund for the two tickets cancelled through the bus operator when i call redbus support they say that the lines are full and in the app in the help section, booking of that date do not show. The booking can be seen in the mybooking section but not in the help section. This is hard earned money which apps like these do not take seriously. I sincerely request to process my refund as redbus and the bus operator were at fault and not me

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Nov 17, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2019

Red Bus Customer Care's response Hi Harendra,

Greetings from redBus!!

We're sorry to hear about the poor experience. We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We have escalated your complaint to concerned team. We will share updates with you at the earliest.

Thank you,
Team redBus

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Harendra,

Greetings from redBus!!

We regret the delay in sharing the resolution. We have processed the refund for both tickets back to payment source. Refund will be credited back in 7 bank working days as per standard banking procedure.

For ticket id TNAE68097588 refund processed on 2nd October 2019.
For ticket id TNAE94878801 refund processed on 3rd October 2019.

Kindly wait for refund credit as per the time line shared.

Thank you,
Team redBus