[Resolved]  Redbus — 2 vehicle break down in 1 day - poor service from excellent holidays tours and travels - madurai

Address:

Madurai, Tamil Nadu, 6125107

We have gone through a hell by using your service through excellent holidays for our trip id q9cykjtr82 to kanyakumari and trivandrum during 17, 18, 19-5-19.
First and foremost the vehicle what has been confirmed through redbus (Vehicle number :tn 59 am 4654) was not come. There was actually a vehicle which is out of fc condition (Info from driver) come first. The moment we have boarded to the vehicle (On 17-5-19 at 7am) i have informed them that there was so much of noise from engine along with some screeching noise while we using it next 2-3 kms. I have called the excellent holidays person at his num [protected] and raised complaint. He said, he doesn’t have any other vehicle to give. If i am right, this vehicle is not belong to excellent holidays and it was organized from outside travel agents. We are forced to use the same vehicle; after we reached 6-7kms we could not tolerate the vehicle noise and full stuffiness inside the cabin due to improper ac blow. We have afraid about our life (Remember we are 9adults, 2 children and 4kids).
So, again i have called the same guy and informed him that please drop us immediately. He said he will organise the other vehicle which is new. But after 10kms he replaced us with a vehicle which is again is not in fc condition. We have paid rs.5000 to driver to fill fuel. We are forced to use it without any choice and we have managed to reach kanyakumari after 6.30hrs from madurai.
Please do not ask about the driver quality for which i have to write a one page complaint. He is not a human at all with rude and rough attitude.
On 18-5-19, we are prepared to go to a place at 5.30am after exactly 1km the vehicle was broke down (Driver said the gear was not moving). We have called him at 8am again to pick us. He said the vehicle is in workshop and not in useable condition. He asked me to talk to them. When i spoke to the excellent holiday person at the mentioned number, he said he will revert and will organise other vehicle from madurai. After we reached our hotel at 10am we have spoke to him he updated us that a mechanic from madurai is planning to come to repair the vehicle (Note it will take 5-6hrs to reach kanyakumari). I have refused to him. Aagain, after so many struggles he started shouting me and finally he said, he can only organise the vehicle to pick us from kanyakumari and drop us at trivandrum. We have to pay the actual cost to that vehicle, which again i told him that i strictly told him that will make the full payment only after i reach madurai. He suddenly raised his voice and said go and complain to redbus., i won’t give other vehicle and suddenly disconnected the line.
Finally we managed to find a alternative and paid extensive cost to reach our destination. We have lost our money, time and peace which is only a matter during a tour.
I have given complete information. This kind of travel agents should not be listed in redbus to get cheated your customers money.
Till now i have paid rs.2028+ rs.5000.in total rs.7028. So kindly get me a refund for the money i have paid.