Redbus — About the services told by the redbus but not provided by the buses under them

Address:

Pune

This is Dhanashri Shegokar, I am travelling from pune to Akot by Shree Gajanan Shree Ganesh bus and done a ticket through redbus but these people of this bus are not giving electricity to the charging points and instead of that talking to passengers rudely that they can't do anything to the charging plug issue.how can u keep such bus in your under and I have Paid the full amount but not get the full services i want my half money back then if this is the case or want the charging plugs to charge my phone.