[Resolved]  Redbus — AC Bus Booked but the bus is ordinary

I have booked a ticket from Delhi to Ajmer through Ashok Travels after reaching the pickup point the operator changed the bus with any information to Gulzar Travels which is the worst travel services i ever had seen, the seating condition was pathetic can not able to stretch the legs. Finally I decided to call the customer care and how carelessly the RED BUS service were at the last moment they were justed to take the alternate on my own risk or else travel in the same bus. What a pathetic condition it is. The Red Bus charges double the operator Charing for providing uncomfortable journey and how careless the red Bus didn't had the bus details.One of the worst service by the red Bus. Driver and helper behaviour was very rude and i suppose to reach the destination at 6:45 but it will reach by around 9:30 am what kind of a service it is.. Driver and operators behaviour was volgur, very careless.
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Apr 16, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2022
Red Bus Customer Care's response
Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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