Redbus — After getting confirm reservation bus conductor denied to take me at boarding point

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear All, I have booked one ticket from redbus.in from greater noida to kanpur on 15/may/2015. booked bus operator-New Shatabdi Bus, ServiceSharma Tours AndTravels ticket no-TH[protected] PNR No-P54XCTA Seat No-K (AC/Sleeper) Boarding place-PARI CHOWK, ZERO POINT After getting confirm ticket, i reached the boarding place before time and i was waiting for bus, After the given time (11.30PM) bus came to pari chowk but bus conductor told me that there is no seat for me as bus is full, we have shown our ticket to conductor (seat number-K). Conductor told me you have reservation for my bus but we dont have seat so please contact person/link from where you have taken reservation. When i have called the number [protected] (given by redbus), he told me that we will send next bus at your boarding point, you can travel by that bus and made his phone ([protected]) switched off. We were waiting for bus for 3 hours but no bus came there and responsible person has switched off his number ([protected]). Note- point to note that pari chowk is very unsafe place where we were waiting bus for 4 hours (whole night). I will not suggest anyone to book ticket from redbus as the persons from bus operator to redbus customer support are not responsible.