[Resolved] Redbus — am not getting my refund amount

Zakeer R

from Badagara, Kerala

Address:	Hyderabad, Telangana, 500085
Website:	[email protected]

I booked my bus ticket by redbus on 12 jan 2019 (Ticket number (Tin): tn2e12438871 from hyderabad to hospet for dated 12 jan 2019 that tckt amount was 1065/- rs. And cancelled it on 12 jan (Tracking number is [protected].)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5- 7days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation.

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Feb 24, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

Red Bus Customer Care's response Dear Zakeer,

Greetings from redBus.in!

Ticket Id : TN2E12438871

We would like to inform you that the refund has been completed from our end on January 12, 2018 and the same should reflect in your source account in 7 business days from the time of initiation as per standard banking procedures. We request you to get in touch with the support team of your bank with ARN shared below if still the problem persists.

ARN : 74332749013901215072737

We hope this and thank you for your co-operation.

Regards,
Team redBus.