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[Resolved]  Redbus — Amount deducted but ticket not booked

Address:110047
Website:Red Bus

Hi,

i have booked a ticket from red bus for travelling on 30 th May 2017 from Kanpur to New Delhi. i booked tickets on safar express tour and travel. the timing are as follows 22:00 to 07:27. I booked 2 sleeper seats in the name of Bhanu Prakash Singh & Aanchal. i did the payment from my debit card the amount got deducted and no ticket booked.

email id: [protected]@gmail.com
Contact number: [protected]
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Jul 1, 2017
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
May 31, 2017
Red Bus Customer Care's response Dear Nisha,

Greetings from redBus!!!

The transaction was failed due to a technical glitch at the payment gateway. We found a transaction with the given email id done on 29th May'17 and the refund of your transaction is initiated on the same day. You will receive it in 7 bank working days. The refund will reflect under the name of IBIBO pvt ltd. Please take the bank reference id as[protected]

Please feel free to reach us at [protected]@redbus.in for any assistance in future.

Regards,
Team redBus.
Complaint comments 
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Comments

I have booked 2 tickets on dated 14 may 2017 via mobile no [protected] through online but my account debited and tickets not issued i hv talked to Ur customer care no.he told me it will be refunded within week but it can not refunded till now..Pls do the needful for refunding my money.

Thank you,
Mob no.[protected]
suresh.[protected]@sbi.co.in
Reply
Red Bus Customer Care's response, May 31, 2017
Verified Support
Dear Suresh Chaurasiya,

Greetings from redBus!!!

The transaction was failed due to a technical glitch at the payment gateway. The refund of your transaction is initiated on 30th May'17. You will receive it in 7 bank working days. The refund will reflect under the name of IBIBO pvt ltd.

Please feel free to reach us at [email protected] for any assistance in future.

Regards,
Team redBus.

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