[Resolved] Redbus — amount deducted twice for single ticket booking confirmation.

[Resolved] Redbus — amount deducted twice for single ticket booking confirmation.

R Rahul Karera28 from Mundi, Madhya Pradesh

I have booked a ticket from redbus app, my amount got debited and my ticket not booked. Than again i booked my ticket in same bus and same seats, again my amount got deducted and i received ticket confirmation. My amount got debited twice for same seats booking in same bus. I am. Trying contacting red bus customer care but call not responded and i have selected chat option as well but they behave like machines, i am asking different query and they replying with different resolution. I want mail id of senior authority who looks into this matter. Red bus members didn't even understant the urgency of the client. Was this information helpful? No (0) Yes (0)
Sep 28, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Aug 28, 2019 Red Bus Customer Care's response Hi Rahul, Greetings from redBus! Sorry to hear about your experience. We are not able to find the booking details with the shared information. Please share the redBus ticket number with us at [protected]@redbus.in. We will help you with it. Thank you! Regards, Team redBus.
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Comments

Vaishnavi Ganapathi

I have searched buses from Chennai (All locations) to salem, new bus stand.

I am getting "Oops ! No buses found"

Code: "300.10", Message: "No routes available", …}
Code: "300.10"
DetailedMessage: "Oops! Something went wrong. Please try again"
Message: "No routes available"

Red Bus Customer Care's response, Aug 28, 2019

Verified Support

Hi Vaishnavi,

Greetings from redBus!

We are sorry for the trouble caused. As we checked, the buses are displaying for the mentioned route. Please check again and reach out to us at mobile@redbus.in for any help in the future.

Regards,
Team redBus.