[Resolved] Redbus — amount not refund

Zaker Siddiqui

from Mumbai, Maharashtra

Address:

Rauf colony, nr Nehrru Bhawan Aurangabad, Aurangabad, Maharashtra, 431001

Madam

I had booked three sleeper birth through red bus but the massage come to me that the ticket is not booked and your amount will be refunded but still the amount is not refund in my account and you people sent another msg the bifurcation of refund amount in which you people deduct the cancellation charges which is totally wrong and baseless. And my transaction id is ref #gaguqsow1

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Sep 29, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Red Bus Customer Care's response Hi Zaker,

Greetings from redBus!

We are sorry that your transaction[protected] was not successful due to some rare technical glitches. The amount deducted for this transaction was Rs 2310 and the same has been refunded from our end to the original payment source on 16th August 2019. The bank ARN number for the same is IXGAPZHIO9. Please check with your bank if you have not received the refund yet.

Please feel free to reach out to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.