Redbus — As per ticket the bus not travelled the distination

Address:

Bangalore, Karnataka

Hello, Yesterday night I travelled through Private bus MRM travels :10:55 PM which I booked through Red Bus: The price too high 899, But its fine. My complaint is below: As per mentioned in ticket it is Chennai to Bangalore, but they dropped everyone near Atthipalli (before bangalore entrance) and they transfer all to a normal 3 +2 bus for further travelling, Is this the way of travelling means why it is not mentioned in the ticket Please enquire and let me know Like to know 1.Why the bus is not travelled till the destination 2.what about our money 3. what the steps taken for the same Thanks Deepak G