[Resolved] Redbus — bad service and rude agent

Vakilsahiba

Address:	Flat no 301, B.S apartment, Near holi chowk, Pochanpur village, (dwarka sec 23B), New Delhi, Delhi, 110077
Website:	m.redbus.in

Booked ticket half an hour ago realised that i booked it of a day before.. Human error.. I tried to reschedule it. No person was there to provide me with proper information as the robot kept talking. And when via other sources contacted the agent of redbus he said he can't follow up every passenger.
Their provision of cancellation and reschedule is contradictory.
And no help was provided.
Loss of money and time.
Would never travel and would never suggest anyone further.
Please take action.

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Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!