[Resolved]  Redbus — Boarding point of bus was changed without any prior info

In my booking it was mentioned that your boarding point is 2 phase petrol pump mohali and time will be 5.50 am and i have also travelled in the same bus multiple time
So it is part of my routine to reach the pump at 5.45 am and the bus will depart at 5.50 from 2 phase petrol pump. But today when i reach the petrol pump at 5.45 i came to know that there was no bus standing in front of petrol pump i searched in back side of petrol but i have found nothing in morning today. The time was about 5.48 am i made a phone call to the customer care number provided by you but your customer care number takes 3-4 minutes usualy to connect to the customer care and i was short in time that, s why i have disconnected the call and tried to contact one other phone number provided by you in my wats app message but he told me that you need to contact the third number because he is associated person with my booking i did the same again contacted the third number and came to know that bus will depart at 6.00 am from same point but i was totally confused because in my confirmation tickets it is mentioned that bus will depart at 5.50 am but your operator is saying that bus will depart at 6.00 am so in confussion i keep on asking other workers of petrol pump and they told me that boarding point is changed you need to go to newly changed boarding point which was 5 to 7 minutes away from my location so i rushed towards new boarding point carrying two bags with me and on reaching new boarding point i found that there is no bus of guardian service so i asked to one of the conductor of maharaja travel bus he clarrified me the entire story he told me the boarding point is changed now the bus departed at 5.50 from this point but will come back at 6.00 am to old boarding point and will pick you and on the basis of assurity given the conductor i again came to old boarding point and bus arrived at 6 .00 am hardly stopped for one minute and picked me. But there was complete harrasment for me for about 15 to 20 minutes in the morning i was totaly confused and keep on moving from one boarding point to other with carrying two heavy bags with me and moreover if only one operator is associated with my booking then why you have provided two other numbers those are not associated with my booking. And moreover if i was unable to meet the conductor of maharaja travel bus then it would Have not been possible for me to board on the bus today and resulting which leads me to the the wastage of money and precious time. just because you have not updated the new boarding point in my email or watsapp booking confirmation message and provided wrong or un complete details about my journey which is quite embarrassing for a brand like redbus and for passengers like me also who keep on trusting the brand name of red bus.the details of my journey are as follows.

redBus mTicket
Route: Chandigarh (Punjab) to Amritsar
Ticket No:
TQ4R17279098
Passenger: Sahil Bhaskar 28, MALE
PNR: 46DQNBU7
Travels:
Guardian Travels
Departure: 05:50 AM Mar 27, 2021
Seat Numbers:
13
Redbus Discounted Fare: Rs.580.0
Boarding point: Petrol Pump mohali
Landmark: Near KAMA Hotel, Mohali Phase 2Address:
Petrol Pump, Near KAMA Hotel Phase 2 Mohali
Boarding point contact: [protected], [protected], [protected]
Guardian Travels Customer Care:
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You can change the travel date till 27 Mar 2021 01:50:00 AM-
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Thanks for using redBus.
redBus Helpline:[protected]--
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