[Resolved] Redbus — booked bus didn't not appear. rkk travels

Thangadurai V

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka
Website:	redbus.in

Bus booked on 29-mar-2019.
Evening 5.05p. M from bangalore (E. City) to chennai.
Travels: rkk travels.
Booking app : redbus

Bus didn't come upto 5.50 p. M
5.50 one bus has come but all seats are full driver told there is no bus on 5.05 p. M only 5.30 p. M and all seat full. No instructions from operator.
So complained redbus immediately.

Operator lied to redbus saying 20min bus will come.

Operator called me and said there is some syster error. No bus on 5.05 p. M bus actually starts on 12.00 midnight. I told why should i board after 6hr. By that time i supposed ti be in chennai.

I complained again to redbus about no bus. They told to book in another bus and go.

Now both redbus and rkk travels not giving me refund.

9.00 p. M they asked me to confirm will i come at 11.00 p. M for boarding. I told no.

Attached
Call history.
Tickets of both bus
Both complaints.

+8 photos

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Sep 3, 2019

Complaint marked as Resolved

Initially CC was telling they will give as gift cashback wallet.But it looks good. But it is waste. at anytime you can use 10% of the cash only on tkt price. so it is useless. First they paid half after complet fight with customer care. After complaining to UMANG app. they paid rest

Red Bus customer support has been notified about the posted complaint.

Apr 05, 2019

Updated by Thangadurai V COMPLAINT ID : 7828964

Verified Support

May 07, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Ticket - TN4S36545458

Upon checking, our concern team member got in touch with you with an update a best possible resolution for the complaint you have shared with us. Hope this helps.

Thank you for contacting us.
Team redBus.