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Redbus — booked redbus ticket not accepted by bus operator

I booked a travel ticket from chennai to tuticorin yesterday (9-jan-2019).in boarding point my seat is occupied by other person and my redbus ticket is ignored (10:30 pm actual departure from perungalathur but bus had reached at 11:50 pm midnight). I got sms in my mobile up to 11:50 pm midnight your bus was delay 47min. I was unable to reach destination or my home in chennai at 11:50 pm midnight.

No proper intimation about payment up to now.

Ticket details:-
Chennai - thoothukudi
Sri sms travelss
Boarding:chennai
09 jan 2019
Ticket confirmed
Ticket no: tn2b97320849
+1 photos
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