I am writing to file a formal complaint regarding a deeply unsatisfactory experience I had on 21.10.2023 while traveling on Sri Krishna Travels hope that you will address this matter promptly and appropriately.
I had booked a bus ticket from Chennai Chromepet to Palani via online through Red Bus, and the seat I booked was Seat No. 7. However, upon boarding the bus, I found that my seat had been given to another passenger via offline booking without explanation. When I raised this issue with the bus operators, their response was not only dismissive but also extremely hostile.
To make matters worse, I was met with threats and intimidation, with the operators threatening to leave me stranded on the road at 10 pm. Their behavior was not only unprofessional but also deeply distressing.
Despite my repeated requests for a resolution and an alternative seat, the operators refused to accommodate me, resulting in me being placed in the last row of the bus. This seat change was not only inconvenient but also a clear violation of my booking.
Subsequently, I attempted to contact your bus company for a resolution to this matter, but I received no response. I also reached out to Red Bus customer service, and they also failed to provide any solution or assistance.
This entire experience has been extremely disappointing.
I kindly request that you investigate this incident thoroughly, address the unprofessional conduct of your bus operators, and ensure that proper procedures are in place to avoid such incidents in the future. Additionally, I would appreciate a refund or compensation for the inconvenience and distress caused during this journey.
I hope for a swift resolution to this matter and an assurance that corrective actions will be taken to prevent the recurrence of such incidents in the future.
Thank you for your attention to this complaint.
Regards,
Shaik
[protected]
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