[Resolved] Redbus — Booked some tickets on redbus but the bus didn't arrive

[Resolved] Redbus — Booked some tickets on redbus but the bus didn't arrive

A [email protected] from Indore, Madhya Pradesh Jul 12, 2022 Jul 17, 2022 This thread was updated on Jul 17, 2022

I booked 3 tickets online from redbus. in to ensure a comfortable and on time journey. The ticket number and PNR numbers are Ticket Number: TR7V86263758 \| PNR No:11940 non ac. The bus operator name was khushi tours travels. The bus didn’t arrive at the boarding point we waited there for 2 hours and when tried to contact with bus operator his phone was switched off and he didn’t share the bus detail as well. +1 photos Was this information helpful? No (0) Yes (0)
Aug 20, 2022 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jul 13, 2022 Red Bus Customer Care's response Hi, Greetings from redBus Team! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Thank you Team redBus! Jul 14, 2022 Updated by [email protected] You have taken already 12 days to solve that issue i want the solution asap. Verified Support Jul 17, 2022 Red Bus Customer Care's response Dear Adarsh, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TR7V86263758. We understand how troublesome an experience it has been. Please be rest assured, the feedback has been noted and shared with Khushi Tour and Travels. As shared during our phone conversation, happy to share that the bus operator has agreed to provide a refund entirely. The refund has been initiated from our end back to the source account. As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Below are the refund details: Refunded Amount: Rs. 3142/- Initiated on: 14/07/2022 Source: Original mode of payment If you do not receive this amount within the expected time, please reach out to the Bank's customer care team. Stay safe, stay healthy! Your redBuddy
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