Redbus — Booked tickets worth Rs. 11370 from delhi to manali round trip but showed transaction failure but money got debitted

Address:

Gurgaon, Haryana

I booked a round trip Manali to Delhi on 21/05/2014 for 6/06/2014 from Delhi and 10/06/2014 from Manali...i selected seats and gave them the details but while making transaction it showed transaction failure due to shortage of funds... I tried 2 or 3 times but still showing the same but when I checked my balance from ATM, balance got deducted by 11370 but no mail or no booked tickets are showing ... then i called their customer care but they keep on saying, your money will be credited in 7 days and given me the transaction id which is 34038136 but as i am watching those types of complaints of redbus.in ... i want my money to be refunded as soon as possible otherwise i do have to go to court against them and file case against them for doing frauds