[Resolved] Redbus — Booking delay issue

[Resolved] Redbus — Booking delay issue

R raharshi from Hyderabad, Telangana Jan 30, 2022 Feb 8, 2022 This thread was updated on Feb 8, 2022

I tried to book 2 tickets on redbus from chennai to hyderabad. while booking money got deducted and got a notification that these seats aren't available. i didnt get any booking confirmation message and it didnt even reflect it in app also . we booked some other bus then i got a call from operator saying that they got booked. i tried cancelling but i cant. raised the request but no response. +4 photos Was this information helpful? No (0) Yes (0)
Mar 11, 2022 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Feb 08, 2022 Red Bus Customer Care's response Dear Raharshi, Greetings from redBus Team!. Thank you for reaching out regarding your ticket number TR2Z99850532. As discussed during our phone conversation, we express our regret that due to the technical error at the time of booking you didn't get a booking confirmation. Our technical specialists are constantly taking measures to control these issues and avoid any hindrance in our services. As a token of goodwill gesture, we are compensating the ticket amount entirely. The refund has been initiated to the original source of payment used by you at the time of booking. A screenshot of the refund initiation from our end has also been attached for your reference. As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Below are the refund details: Refunded Amount: Rs. 2625/ Initiated on: 05/02/2022 Source: Original mode of payment Stay safe, stay healthy! Your redBuddy
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