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Redbus — Booking failure and refund

Not received the refund for the booking failure.

Ticket confirmation or either refund both not received.

Custom care was not able to provide any information.

Mobile: [protected]
Payment reference number:[protected]

HDFC Bank confirmed that the payment status is successful.
Please refund my money
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Red Bus customer support has been notified about the posted complaint.
Dec 31, 2021
Updated by Naveenkumarm48 Money has been debited but the ticket hasn't been booked and no information about refund or confirmation of ticket has been informed.

Customer care is also not able to understand or resolve the issue.
Verified Support
Jan 01, 2022
Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
Jan 03, 2022
Updated by Naveenkumarm48 Team,

Any update on this?

Thanks
Jan 05, 2022
Updated by Naveenkumarm48 Team,

Any update on this?

Thanks
Jan 10, 2022
Updated by Naveenkumarm48 Team,

Any update on this?

Thanks
Jan 28, 2022
Updated by Naveenkumarm48 Team,
I have same answer from customer care; I don't know where the money went.
What's the next step?
Any update on this?

Thanks
Feb 01, 2022
Updated by Naveenkumarm48 Team,

Any update on this?

Thanks
Feb 04, 2022
Updated by Naveenkumarm48 Team,

Any update on this?

Thanks
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