[Resolved] Redbus — booking failures

rajgopalu

from Kamalapuram, Andhra Pradesh

Website:

redbus.in

I am trying to book the ticket from a week in the redbus.in. However the booking is getting failed after making payment in bank web site- for fourth time in a row. very patetic interface between redbus browser and banking browser. out of four payments three payments have not been returned. This is not the first time - but fourth time. Even today it got failed. I have enclosed the video as it appears in my system. We request your office to direct redbus for resolution this payment failures and refund crisis at the earliest.

+1 videos

Was this information helpful?

No (0)

Yes (0)

Aug 3, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Red Bus Customer Care's response Hi Rajgopalu,

Greetings from redBus!

We are sorry for the trouble caused. The transaction should have failed due to some rare technical issues. Please clear the cookies and try booking again. Please feel free to reach us at [protected]@redbus.in if this persists. Thanks for choosing redBus.

Regards,
Team redBus.